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Category Archives: Customer Strategy
Future CEOs – Your Future Pathway
New research from City & Guilds suggests that the odds are being stacked against young people’s futures and career aspirations – particularly the most disadvantaged wrote Workplace Insight. According to the report’s authors, the findings indicate that many young people … Continue reading
Posted in Automated Customer Service, Business Planning, Candidate Experience, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Customers, Developing Resilient Leaders, Digital, Digital Experience, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Growth of Customer Experience, Hiring Resilient Leaders, Leadership, Talent Acquisition, talent development, Talent Management
Tagged Accenture, banking, Best jobs, Best jobs for leadership, best jobs for promotions, Best jobs for salary rises, Best jobs with a degree, Best jobs with no degree, Capita, Career Progression, careers, Coaching careers, customer contact, Customer Experience, Customer Service, Customer Success, Digital, Ecommerce, Fastest promotion jobs, financial services, hiring, Housing Assoications, How to progress my career, Ipsos Mori, Michael Kors, Podcast careers, PPL/PRS For Music, Research careers, Retail, Starling Bank, talent, utilities
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The Impact Room – Jo Causon CEO Institute of Customer Service
We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Service in the Impact Room recently. Jo joined Hannah Louise Cox to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities. What … Continue reading
Posted in customer service, Customer Service Industry, Customer Strategy, Customers, Insight/Analytics, Leadership, The Impact Room
Tagged Analytics, Boardroom strategy, CEO, Customer Experience, Customer Service, Customer Service Insight, Douglas Jackson, Hannah Louise Cox, Institute of Customer Service, Jo Causon, The Impact Room
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What’s Next For Planning – Chief Planning Officer?
What’s Next For Planning – Chief Planning Officer? Continue reading
Posted in Analytics, Analytics Recruitment, Business Planning, Career Development, Customer Strategy, Data, Resource Planning Industry
Tagged boardroom, business conitnuity planning, Business Planning, CEO, chief data officer, Chief planning officer, operational support planning, Resource Planning
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Customer Director Report 2020
If you are serious about being a forward thinking customer led organisation, this report is for you and your leaders… Continue reading
Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Customers, Digital Experience, Douglas Jackson, Executive Search
Tagged CEX Salary Insight, Chief Customer Experience Officer, Chief Customer Officer, Chief Customer Officer Executive Search, Chief Customer Officer Recruitment, Chief Customer Officer Salary Insight, Customer analytics, Customer Director Insight, Customer Director Report, Customer Experience Director, customer insight, Customer Service Director, Customer Service Director Recruitment, Customer Service Director salary insight, Customer Success Director, Customer Success Director recruitment, Customer Success Director salary insight, CX Salary insight, Director Of Customer Experience Salary, executive search, Salaries in Customer Experience, Salary Survey
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Basketball, Burgers and Resilient Leadership.
What does basketball and burgers have to do with resilient leadership? Learn more in this short article. Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Contact Centre Industry, Customer Strategy, Customers, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Leadership, Motivation, Recruitment, Self-Management, Talent Acquisition, Talent Management
Tagged amazon, Basketball, Burgers, Creating a great team, determination, Douglas Jackson, Douglas Jackson Recruitment Blog, executive search, goals success, How to hire great leaders, How to hire resilient leaders, leading a great team, Mcdonalds, Michael Jordan, Michelle Ansell, Netflix, persistance, Ray Kroc, resilience, Resilient Leaders, Resilient Leadership, The Founder, The Last Dance
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Why Job Descriptions Are A Total Waste Of Your Time
Want to attract the top tier of talent for your senior leadership roles? Stop wasting your time on job descriptions, we share what to do instead. Continue reading
Posted in Best Practice, Candidate Experience, Candidates, Career Development, Clients, Customer Strategy, CV's, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Interviews, Jobs, Leadership, Recruitment, Retained Recruitment, Retained Search, Social Recruitment, Virtual Recruitment
Tagged Are you chasing away top talent?, Attract top tier talent, Be bold, Be innovative, best in class executive search, best in class recruitment, better hiring communication, Business change, Candidate Experience, digital recruitment, Douglas Jackson, Fasthelp session, How to attract better talent, Innovation, Job descriptions are out of date, Jobs change, Michelle Ansell, Top tier talent, UK Business Awards, Video Recruitment, Virtual Recruitment, Visualise the future, What is your purpose, What you need to do to start attracting top talent, Whats in it for top talent, Why Job Descriptions Are a Total Waste of Your Time.
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Searching For Excellence and Geisha Recruiters???
Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef….many people see recruitment as easy but to become an expert takes time…… Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, customer service, Customer Strategy, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Executive Search, Hiring, Personal Development, Recruitment
Tagged Bullet Train, Douglas Jackson, douglas jackson recruitment, Douglas Jackson Search, executive search, Experienced Executive Search, Experienced Recruitment Consultant, Expert Recruitment Consultant, Fred Astaire, Geisha, Japan, Maiko, Michelle Ansell, Mount Fuji, Proven Recruitment Consultants, Recruitment Consultants, Searching For excellence, Tokyo
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Accelerated Digital Transformations
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations have gravitated to the lack of ‘red tape’ during the latest digital transformation projects … Continue reading
Posted in Analytics Recruitment, Automated Customer Service, Best Practice, Business Planning, Contact Centre Industry, Continuous Improvement, Customer Experience, customer service, Customer Strategy, Diversity and Inclusion, Homeworking, multi channel customer experience, Transformation/Change
Tagged Accelerated Digital Transformation, Business as usual, business operations, digital transformation, digital transformation projects, diverse recrutiment, diversityrecruitment, Douglas Jackson, empowering stakeholders, flexible working, Holly Beeston, Homeworking, inclusiverecruitment, increased urgency, large scale transformation, lockdown, Recruitment Consultant, transformation
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Voice Still King in Retail
I had the opportunity of attending a retail round-table event hosted by Ann-Marie Stagg and the CCMA in London last week, titled ‘The Future of Retail’. As you would expect, AI and Bots were heavily featured, although interestingly, voice was … Continue reading
Posted in AI, Analytics, Automated Customer Service, Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, customer service, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Recruitment, Retail, Retained Recruitment, Retained Search
Tagged AI in Call Centres, ann-marie Stagg, Asos, Ben Page, CCMA, Chatbots, Douglas Jackson, Ipsos Mori, is voice still king in retail, John Lewis, Kerry Gidziewicz, Lego, marcus hickman, Recruitment Consultant, The Co-Op, The future of retail, trust in customer service, voice biometrics, voice technology of the future, Wilko
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Retained Recruiter Academy
At Douglas Jackson, we are committed to keeping ourselves abreast with new and best industry practises, as well as brushing up on the more traditional ones. As a Senior Consultant within the business, and with over 8 years dedicated service, … Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Contact Centre Industry, Customer Experience, customer service, Customer Strategy, Customer Success, Douglas Jackson, Employee Engagement, Executive Search, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Retention
Tagged Billy Schwer, Content Marketing Masterclass, Douglas Jackson, Hannah-Louise Cox, Manu Up the World Champion Way, Mark Whitby, Mental Boxing, Mike Walmsley, Recruitment Consultants, Retained REcruiter Academy, Retained Recruitment, retention of new hires, World Boxing Champion
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Douglas Jackson - Diverse Impactful Leadership 