Tag Archives: Managing Director

The Future of The Contact Centre Conference

I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A big theme for me, taken from the conference, other events, and from talking to … Continue reading

Posted in Automated Customer Service, Best Practice, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Data, Digital Experience, Douglas Jackson, Executive Search, Leadership, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

UK National Contact Centre Conference 2016

Our Round-up of a thoroughly enjoyable & informative event UK National Contact Centre Conference from the CCMA. Continue reading

Posted in Behavioural Assessment Tools, Best Practice, Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Strategy, Digital Experience, omni-channel, Recruitment, Video Recruitment Tools | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment