Douglas Jackson on Facebook
Douglas Jackson on Twitter
- 21 Reasons to trust Douglas Jackson with your next hire. #7 Award winning. Recognised by the industry we serve.… twitter.com/i/web/status/1… 13 hours ago
- RT @MKAMichelle: Did you know we have three distinct recruitment practice areas. All with a market specialist consultant dedicated to yo… 1 day ago
- RT @MKAMichelle: We can see the light at the end of the tunnel, but as forward thinking CEOs COOs, CCOs, HR Directors and Customer led lead… 1 day ago
- RT @MKAMichelle: We all know that great leadership is fair leadership. We all know that organisations who thrive and succeed have leaders… 1 day ago
- If you are already a skilled MI Analyst with a good understanding of Business Processes and Contact Centre Metrics,… twitter.com/i/web/status/1… 1 day ago
Tag Archives: Employee engagement
Returning to the office…Covid Recovery for business…
Are you thinking about the key considerations for getting your team back to the office post Covid. Is your communication and employee engagement high enough? Continue reading
Posted in Best Practice, Business Planning, Employee Engagement, Employees, Homeworking, Leadership, Performance, resilience
Tagged Business Performance, Covid Recovery for business, Douglas Jackson, Employee communication, Employee engagement, Enhancing teams, Hannah Louise Cox, Homeworking, Office Safety, Premises, remote working
Leave a comment
The New Customer and Employee Landscape
What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in lockdown, or in the grip of pandemic as we are. On the whole, we … Continue reading
Posted in AI, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Homeworking, Leadership, multi channel customer experience, omni-channel, Personal Development, Recruitment, Robotics, Self-Management, Talent Acquisition, Talent Management, Transformation/Change
Tagged A new type of leader, AI, Automation, Contact Centre, Customer Experience, Customer Service, digitalisation, diverse workforce, diversity, Emotional Intelligence, Employee engagement, empowered workforce, EQ, Hiring Leaders with emotional intelligence, Homeworking, homeworking recruitment, human interactions, inclusive workforce, lockdown learnings, omnichannel, onboarding, remote working, remoteworking onboarding, remoteworking recruitment, The new customer service and contact centre landscape, Training, transformational change, virtual coaching, virtual management, virtual performance
Leave a comment
The Future of Work in Contact Centres
The Future of Work in Contact Centres was this years theme and a topical subject for the annual CCMA UK National Contact Centre Conference, which was once again held at the fabulous British Library. This event is always an informative, … Continue reading
Posted in Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Douglas Jackson, Employee Engagement, multi channel customer experience, omni-channel
Tagged ageing customer, ageing workforce, ann-marie Stagg, British Library, CCMA, Customer Experience, Douglas Jackson, Employee engagement, helen wilson, Henley Business School, Ipsos Mori, Moneypenny, NICE, Odigo, omnichannel, poly, Professor Moira Clark, remote working, Sabio, the future of work in contact centres, Verint
Leave a comment
The Culture Code for Customer Experience and launch of The Judge Club.
An early breakfast at The Ivy Covent Garden for the launch of ‘The Judge Club’ from Awards International. This independent, not for profit body has been created to help on board new judges, offer networking opportunities and advice across the … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience, customer insight, customer service, Digital Experience, Douglas Jackson, Employee Engagement, Insight/Analytics, Programmes/Projects, Social Customer Service, Talent Management
Tagged Awards, Awards International, Blue sky people change experts, Covent Garden, Customer Experience, Digital Experience, Douglas Jackson, douglas jackson recruitment, Employee engagement, judging, judging best practice, Networking, on boarding, the ivy, the judge club
Leave a comment
The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy; ‘Businesses that have an employee, customer-centric approach … Continue reading
Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, Customer Strategy, Douglas Jackson, Employee Engagement, Employees, Performance, Personal Development, Recruitment
Tagged Anna Denning, Candidate Experience, Customer Experience ROI, Customer Experience Strategy, Douglas Jackson, douglas jackson recruitment, Employee engagement, engaged employees, recruitment consultant candidate experience
Leave a comment
Self Management – Are You Ready to Start Firing?
You’re Fired! Not words anyone would like to hear, however words fans of the Apprentice will know well. There is much talk about being fired this week, with the sudden departure of James Comey, FBI Director, at the hands of … Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Business Planning, Employee Engagement, Employees, Hiring, Performance, Self-Management, Talent Acquisition, Talent Management
Tagged customer engagement, customer engagement conference, Donald Trump, Douglas Jackson, employee culture, Employee engagement, firing employees, Forbes, hiring, Hiring behaviours, James Comey, John Simpson CEO timpsons, Little Miss, Miss Late, money back guarantee recruitment, Mr Gurmpy, Mr Men, Netflix, Netflix hires great people, Patty mcCord Netflix, recruitment, Self-Management, Successful hiring, Timpson, You're fired
Leave a comment
Winning with Customer Experience 2016
A few weeks ago I headed to London to attend the Winning with Customer Experience conference. On arriving at the American Square Conference Centre the venue was impressive and I was greeted with a smile and guided to the conference, just in … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, Douglas Jackson, Employee Engagement, multi channel customer experience
Tagged American Square Conference Centre, Bristol and Wessex Water, Contact Centre, Cranfield University, Customer Experience, customer experience awards, Customer Service, Direct Line, Douglas Jackson, Employee engagement, Ericsson, Financial Services Customer Experience, Firstource, Insurance Customer Experience, LV, Nationwide Building Society, Northern Gas, Standard Life, Utilities Customer Experience, waitrose, Winning with Customer Experience, Winning with CX
Leave a comment
The Forum – Customer Strategy & Planning Conference – Changing Gear.
This week, some of TeamDJ headed up to Newcastle for the Customer Strategy and Planning Conference. The event opened with some light-hearted, North East linguistic training from the Forum’s adopted ‘Geordie’ Chris Rainsforth. The 400+ strong delegates were able to successfully … Continue reading
Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, Digital Experience, Douglas Jackson
Tagged #forumconf, Argos, Awards, British Gas, CEX, Contact Centre, Contact Centre Analytics, Customer Contact Planning, Customer Experinece, Customer Strategy, Digital Experience, Douglas Jackson, DX, Employee engagement, Essex and Suggolk Water, Hughes Insurance, Innovation Awards, James Leach, LV, Motability, multichannel, NE Ambulance, omni channel, Resource Planning, Response, self help, Self-Serve, The Forum, The Forum online, Ulster University
Leave a comment
Customer Strategy and Planning – ‘Bridging the Gap’
April 2014 and TeamDJ head to Brighton for this year’s Customer Strategy and Planning Conference. The headline; ‘Bridging the Gap’, almost had a dual meaning, along with the twitter hashtag #roadtobrighton, as, just before the start of the Professional Planning … Continue reading
Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Employee Engagement, Homeworking, Performance, Resource Planning Industry, Talent Management
Tagged Arise Homeworking, Awards, Best Practice in Contact Centre, brighton, Call Centre Best Practice, Call Centre Development, Capital One, Contact Centre, Contact Centre Awards, customer engagement, Customer Strategy, Darren Lawrenson, Employee engagement, Innovation, LV, Neopost, PPF Heroes, PPFCONF, Professional Planning Forum, Resource Planning, Richard Sedley, Santander, Seren, Speech Analytics, UPC, WebhelpUK
Leave a comment
How to Recruit and Retain the Best Talent – Part Two, Retention
Following on from our earlier post How to Recruit and Retain the Best Talent – Recruitment, we follow Recruitment with Retention: According to the Sunday Times, the first Monday back to work after new year’s day, is the most popular day of … Continue reading
Posted in Clients, Contact Centre Industry, Employee Engagement, Employees, Hiring, Retention, Talent Acquisition
Tagged Attrition, Employee engagement, employee retention, how to retain talent, recruitment, Recruitment Strategy, Retention, Retention tips, retentionstrategies, Reward Recognition
Leave a comment
Employee Engagement – Episode 2 ‘The Prequel’
For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Customer Experience Evangelist and a real advocate for Employee Engagement. Karen’s previous Guest Blog was one of the most read and searched Douglas Jackson articles in … Continue reading
Posted in Candidate Experience, Contact Centre Industry, Employee Engagement, Leadership, Recruitment, Talent Management
Tagged Candidate Experience, Customer Experience, EE, Employee engagement, Inducting new employees, Onboarding new employees, Recruiting Great Candidates, Recruitment Experience, Successful hiring, successful induction programmes, Successful Recruitment, successful recruitment process
4 Comments
5 Key Steps to Delivering a Good Customer Service
This seems like such a simple question, after all, it is what each and every one of us who work with, or within Customer Service talk about and strive for each and every day. We asked our valued network and … Continue reading
