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- A market leading company who are a leading provider are currently looking to recruit a Digital Communications Execu… twitter.com/i/web/status/1… 1 day ago
- A leading and forward thinking company in London are looking to recruit a highly motivated and people focused Team… twitter.com/i/web/status/1… 1 day ago
- My client is looking for an experienced Customer Insight Manager who will use BI and MI to identify opportunities a… twitter.com/i/web/status/1… 4 days ago
- @billquiseng Many thanks for sharing Bill. 1 week ago
- Many congratulations to all of the award winners at the UK Customer Experience Awards 2018 - Overall winner… twitter.com/i/web/status/1… 1 week ago
Tag Archives: BT
UK Customer Experience Awards 2018
This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018. Now in it’s 9th year, the event was, once again, a jam packed day full day of judging, with over 30 … Continue reading
Posted in Awards, Contact Centre Industry, Continuous Improvement/Process Improvment, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Digital, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Programmes/Projects
Tagged #ukcxa #ukcxawards2018, Affinity Water, Akzo Nobel, Alison Lowrie, Aspen Healthcare, Awards International, Bristan, BT, Business Stream, Cross Country TRains, customer experience awards, Customer Experience Awards 2018, Douglas Jackson, Edam Group, EE, Emma Donnelly, Firstsource, Homes in Segemoor, Michelle Ansell, Neil Skehel, o2, PaymentSense, Perkbox, S club7, Searchflow, Skipton Building Society, Solar Plants, Solus Arc, Thomson Reuters, Value Retail, Vitality, Vitality UK, Wembley Stadium, XLN Business
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‘Releasing Potential’ Customer Strategy and Planning 2017
It’s that time of year again and this year to Harrogate, home of the famous Betty’s Tea Rooms and Turkish Baths for the Customer Strategy and Planning conference from the Forum, held at the grandly named Majestic Hotel. Chris Rainsforth … Continue reading
Posted in Analytics, Analytics Recruitment, Awards, Best Practice, business intelligence, Business Planning, callcentrehelper, Contact Centre Industry, Customer Contact, Customer Strategy, Douglas Jackson, Resource Planning Industry, Robotics
Tagged Aegon, Albert Einstein, BT, Chris Rainsforth, Ember Services, FCA, Harrogate, HSBC, IFDS, Jonathan George, Legal and General, Mike Harvard, Nicola Callan, Phil Andrerson, Qstory, RAC, Richard Abdy., Shop Direct, Sky Bet, Staples, The English Spa, The Forum, The Majestic Hotel, Three Ireland, Uri Hasson
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We Can’t Live Without Them so Why Do We Hate Them So?
Mobile Phones, Broadband, TV and WIFI, we just can’t live without them. So why, oh why do we dislike our telecommunications, or network providers so little?
Posted in Best Practice, Contact Centre Industry, Customer Experience, customer service, Customer Service Industry, Customer Strategy, Growth of Customer Experience, multi channel customer experience, telecommunications
Tagged Apple, Best brands for customer service, BT, CSI Index, Customer Experience, Customer Satisfaction, Customer Service, Douglas Jackson, EE, First Direct, Google, Institute of Customer Services, Lovefilm, LV, Most Trusted brands, NAtionwide, Ovo Energy, Sainsburys, Sky, The Game of Thrones, TSB, Virgin Media, Vodafone, Walking Dead, Worst Customer Service
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