Tag Archives: BT

The Future of The Contact Centre Conference

Posted on 21/02/2020 by Douglas Jackson Executive Search and Recruitment Consultants

I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A big theme for me, taken from the conference, other events, and from talking to … Continue reading →

Posted in Automated Customer Service, Best Practice, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Data, Digital Experience, Douglas Jackson, Executive Search, Leadership, Social Customer Service | Tagged Alex King, Andrew McGuigan, Ben Lappin, booking.com, Bought By Many, Brainfood Consulting, BT, Calabrio, Census Group, Chris Thewlis, Concentrix, COO, Customer Experience Strategist and Influencer, Customer Experience Transformation Leader, Director of Retention and Customer Experience, Douglas Jackson, Ed Creasey, executive search, Fintech, Gavin Morden, Global Head of Commercial and Service Management, Hannah-Louise Cox, Head of Customer Service, Head of Customer Support, Human Resource Director, Ian Naylor, Jason Hendry, Managing Director, Martin Hill-Wilson, Mary Cope, Microsoft, Nicola Millard, Nicola Whitbread, Npower, Paula Kennedy, Recruitment Consultants, Richard Rowley, The Future of the Contact Centre Conference, The Guardian, The Share Centre, Vice President, Vodafone | Leave a comment

UK Customer Experience Awards 2018

Posted on 12/10/2018 by Douglas Jackson Executive Search and Recruitment Consultants

This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018. Now in it’s 9th year, the event was, once again, a jam packed day full day of judging, with over 30 … Continue reading →

Posted in Awards, Contact Centre Industry, Continuous Improvement/Process Improvment, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Digital, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Programmes/Projects | Tagged #ukcxa #ukcxawards2018, Affinity Water, Akzo Nobel, Alison Lowrie, Aspen Healthcare, Awards International, Bristan, BT, Business Stream, Cross Country TRains, customer experience awards, Customer Experience Awards 2018, Douglas Jackson, Edam Group, EE, Emma Donnelly, Firstsource, Homes in Segemoor, Michelle Ansell, Neil Skehel, o2, PaymentSense, Perkbox, S club7, Searchflow, Skipton Building Society, Solar Plants, Solus Arc, Thomson Reuters, Value Retail, Vitality, Vitality UK, Wembley Stadium, XLN Business | Leave a comment

Being Your Personal Best: Customer Strategy and Planning 2018

Posted on 25/04/2018 by Douglas Jackson Executive Search and Recruitment Consultants

This week #TeamDJ were back in Harrogate, (who now have their very own Ivy restaurant for those foodies planning a trip), for the Customer Strategy and Planning Conference from The Forum. The Forum are now in their 19th year, in … Continue reading →

Posted in AI, Analytics Recruitment, Automated Customer Service, Awards, Behavioural Assessment Tools, Best Practice, Business Planning, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, customer insight, Employee Engagement, Leadership, Motivation, Resource Planning Industry, Robotics, Speech Analytics, Talent Management, Transformation/Change | Tagged ACCA, ADT, Analytics, Anglian Water, Aspect, barclays, BI, Bob Stella, BT, customer insight, Customer Strategy and Planning, Douglas Jackson, FSCS, Harrogate, Homeserve, Indoor Gold, Jasmeet Narang, Jennifer Holloway, MI, Nicola Callan, Personal Branding for Brits, Phil Coole, Primeast, Qstory, Resource Planning, Richard Brimble, RS Components, Sainsburys Bank, Sky UK, The Forum, The Ivy Harrogate, The Majestic Harrogate, The Perfect handshake, Your Personal Brand | Leave a comment

UK Customer Experience Awards 2017

Posted on 02/10/2017 by Douglas Jackson Executive Search and Recruitment Consultants

The UK Customer Experience Awards arrived at Wembley Stadium for this years judging and presentations. Although the venue and use of the executive boxes meant for the judges and finalists we were spread around this impressive stadium and ground and for … Continue reading →

Posted in Awards, Contact Centre Industry, Continuous Improvement/Process Improvment, Customer Experience, Customer Experience ROI, Douglas Jackson, Employee Engagement, Employees, financial services, Growth of Customer Experience, Performance | Tagged Amara, Atrium Wembley, Award Winners, Bidfood, Blue Sky, Brand Biology, BT, Business Stream, Cap Gemini, Capital One, CPM, direct line group, Douglas Jackson, Finastra, Firstsource, Foundit, Jeremy Nicholas, London Midland, Octopus Energy, Optivo, Red Funnel, Scottish Water, Skipton Building Society, Sky, Sparks Grove UK, Staysure, The Holly Private Hospital, The Share Centre, UK Customer Experience Awards, Virgin Money, Wembley Stadium | Leave a comment

‘Releasing Potential’ Customer Strategy and Planning 2017

Posted on 26/04/2017 by Douglas Jackson Executive Search and Recruitment Consultants

It’s that time of year again and this year to Harrogate, home of the famous Betty’s Tea Rooms and Turkish Baths for the Customer Strategy and Planning conference from the Forum, held at the grandly named Majestic Hotel. Chris Rainsforth … Continue reading →

Posted in Analytics, Analytics Recruitment, Awards, Best Practice, business intelligence, Business Planning, callcentrehelper, Contact Centre Industry, Customer Contact, Customer Strategy, Douglas Jackson, Resource Planning Industry, Robotics | Tagged Aegon, Albert Einstein, BT, Chris Rainsforth, Ember Services, FCA, Harrogate, HSBC, IFDS, Jonathan George, Legal and General, Mike Harvard, Nicola Callan, Phil Andrerson, Qstory, RAC, Richard Abdy., Shop Direct, Sky Bet, Staples, The English Spa, The Forum, The Majestic Hotel, Three Ireland, Uri Hasson | Leave a comment

We Can’t Live Without Them so Why Do We Hate Them So?

Posted on 04/02/2016 by Douglas Jackson Executive Search and Recruitment Consultants

Mobile Phones, Broadband, TV and WIFI, we just can’t live without them. So why, oh why do we dislike our telecommunications, or network providers so little?

Posted in Best Practice, Contact Centre Industry, Customer Experience, customer service, Customer Service Industry, Customer Strategy, Growth of Customer Experience, multi channel customer experience, telecommunications | Tagged Apple, Best brands for customer service, BT, CSI Index, Customer Experience, Customer Satisfaction, Customer Service, Douglas Jackson, EE, First Direct, Google, Institute of Customer Services, Lovefilm, LV, Most Trusted brands, NAtionwide, Ovo Energy, Sainsburys, Sky, The Game of Thrones, TSB, Virgin Media, Vodafone, Walking Dead, Worst Customer Service | Leave a comment

Tag Archives: BT

UK Customer Experience Awards 2018

Being Your Personal Best: Customer Strategy and Planning 2018

‘Releasing Potential’ Customer Strategy and Planning 2017

We Can’t Live Without Them so Why Do We Hate Them So?

Follow Douglas Jackson's Blog

Douglas Jackson on Facebook

Douglas Jackson on Twitter

Top Posts & Pages

Recent Posts

Categories

Douglas Jackson Links

Top Posts & Pages