Optimizing Organisational Efficiency: The Vital Role of a Resource Planning Director

In the dynamic landscape of business operations, the allocation and utilisation of resources play a pivotal role in driving success. Enter the Resource Planning Director – a key figure responsible for overseeing the strategic management of an organization’s resources. From people to finances and equipment, their expertise ensures that the right resources are harnessed in alignment with the organization’s objectives. In this blog post, we’ll explore the significant role of a Resource Planning Director and shed light on the critical reasons why effective resource planning is a cornerstone of any successful organization.

1. Mastering the Art of Resource Allocation:

At the helm of resource planning lies the Resource Planning Director, equipped with the expertise to develop and execute comprehensive resource plans. Their mission is to align these plans with the organization’s goals, ultimately steering the company towards prosperity. By carefully assessing resource utilization data, they identify areas of opportunity for optimization and efficiency improvement, presenting recommendations to senior executives and stakeholders.

2. The Pillars of Organisational Success:

Episode 24 – Karen Hogg, Coach, ex Chief Customer Officer and COO

https://www.podbean.com/media/share/pb-y7nbr-1462aa8

Michelle Ansell at Douglas Jackson welcomes Karen Hogg to The Impact Room.

Karen is a business coach and mentor.  Karen has experience working at a C-suite executive level with brands such as Axa, Sainsburys Bank and more latterly Atlanta Group as COO, Chief Operating Officer, before taking on the role of a Chief Customer Officer, CCO.

Hear from Karen, on how she believes the business landscape has changed for financial service and insurance companies, and what are the key ingredients for business and individuals to thrive would you say?

5 Secrets Your Contingent Recruiter Doesn’t Want You to Know

Do you ever wonder why your recruitment campaign is so hard?

Do you ever wonder why the recruiters don’t deliver on your role?

What if I could tell you there is a way where you can get your recruiter to spend over six times more time on your job search?

Interested?

Then read on in 5 Secrets Your Contingent Recruiter Doesn’t Want You to Know…

Uncover The Impact Of Your Wellbeing Strategy

Everyone is talking about employee wellbeing but how can you make sure you uncover the impact of your organization’s wellbeing strategy and start moving beyond surface-level solutions?

According to the CIPD:

“Fostering employee wellbeing is good for people and the organisation. Promoting wellbeing can help prevent stress and create positive working environments where individuals and organisations can thrive. Good health and wellbeing can be a core enabler of employee engagement and organisational performance. Recent years have pushed employee health and wellbeing to the top of the business agenda over the past few years.”

Customer Director Survey

On LinkedIn I publish a bi weekly newsletter, The Customer Director Digest. It’s been well received with over 4000 subscribers to date.

One of my latest articles was asking for your thoughts and contribution to this year’s Customer Director report, by answering three short questions on the challenges and opportunities facing customer centric business and driving customer experience change.

Merry Christmas

2022 has been another challenging year for business leaders and customer centric operations, although it has also been a busy year for hiring and talent acquisition.  A copy of our Autumn Movers Report can be found here.

The role of the Chief Customer Officer, or Chief Customer Experience Officer continues to grow, learn more about that role here. and more to come on that in our next Customer Director report.  If you have not yet seen the 2022 report, please get your copy here.

We have heard from some amazing leaders and subject matter experts who have joined us in the Impact Room and through our Webinars and Cohorts we have continued to help those interested in doing so to change the narrative when it comes to Equality, Diversity and Inclusion and will continue to do so with more content, reports and information to help shift that dial.

The opportunities the customer, contact, service and experience sector offers individuals is second to none and this was further highlighted in our Future Leaders report and video.  Whilst we do not hire for entry or junior level staff, this is something we wanted to provide for all of our leaders and those businesses who needed help attracting better talent to these functions and roles and this content has been produced with the support of some amazing, talented professionals and leaders across our industry, please take a look and use these stories and this content wherever it might benefit you and your brand.  

If you would like to see us feature or, cover any particular subjects, or you would like benchmarking a particular role or change, do let us know.

I would like to take this opportunity to wish you and yours a wonderful Christmas and festive period and all the best for the New Year ahead.

I look forward to speaking with you in 2023.

Merry Christmas.

Michelle

Our offices will be closed on Thursday 23rd December at 12 noon and re open on Tuesday 3rd January 2023. If you would like to contact us, please email; mail@douglas-jackson.com or leave a message on 0345 620 9720, if it is urgent, we will come back to you, if not, we will contact you in the New Year.

Future CEOs – Your Future Pathway

New research from City & Guilds suggests that the odds are being stacked against young people’s futures and career aspirations – particularly the most disadvantaged wrote Workplace Insight.

According to the report’s authors, the findings indicate that many young people feel totally excluded from the labour market. They say that young people seem to be rapidly losing hope as they face what they see as a hostile labour market with limited opportunities to get a foot on the ladder and progress.

Yet we look at our industry, with a huge variety of business, all with customers, all of who cannot hire, or, are struggling to hire across customer service, customer contact, customer success, customer insight, customer experience, customer operations.

And it isn’t just the young. Recent years have seen more over fifties leave the workplace than ever before, ONS data showed that three in five over-50s have left the workforce sooner than planned since the pandemic started. Almost a fifth of workers aged 50-59 said they quit their jobs because of mental health concerns, while about a sixth said they wanted a change in lifestyle.

NED and Strategic Advisory Careers – The Impact Room

We are delighted to be joined by Kelly Kuhn, Strategic Advisor and Non-Executive Director to The Impact Room.

Working with C-Suite and Senior Director across Operations and Customer functions we are often asked on how best to move into a building a successful NED portfolio, (Non-Executive Director) Career, so we were delighted to feature Kelly who shares her thoughts and experience on this subject.

Kelly has a successful 30 year executive career.

Impossible Mission to Possible Mission

I received some fantastic feedback following a recent retained assignment within the Customer Experience space.

“I am delighted with the service you have given me. Delighted with the quality of candidate, your balance on culture and skill, the rigour of the selection process, insights with the reports and your pace (when I thought I had given you mission impossible).
Sincerely, thank you!

What’s The Secret Sauce Of The World’s Highest Performing CEOs

How to be an excellent CEO? That is the question posed by McKinsey Senior Partners, Carolyn Dewar, Scott Keller, and Vik Malhotra, who have published CEO Excellence, a new book which identifies the mindset differentiators that distinguish the very best leaders from the rest when it comes to the six key elements of the CEO role.

When about 40% of new CEOs fail within the first 18 months and the odds that a CEO will lead an average company to become a top-quintile performer are only 4 percent, what does separate the top performing CEOs?

Listening to the interviews with the authors, Carolyn asked, ‘what really is the secret sauce, what is the mindset, what is the way of approaching it that excellent CEOs do, how do they think differently?’

A Pause for Menopause

Just writing this post has been hard for me, despite the fact that every woman, 50% of the potential workforce, will go through the menopause, I personally find it very difficult to think about, let alone talk about, it is one of those subjects that I feel, or felt should be taboo, even when it occasionally comes up with my friends as we inevitably get closer to ‘that age’ and start to perhaps experience some memory loss, hot flashes and many other (up to 34) perimenopause, or menopausal symptoms.

Watching Davina McCall on Channel 4’s programme Sex, Mind and the Menopause, I was amazed at just how little I and I am sure many knew and found the programme informative, insightful and in some respects shocking.

From a business perspective, every day I hear directly from the board room, how there is a lack of talent, succession, or capability.

I talk to companies who are crying out for female talent and diverse shortlists, yet here we are with the fastest growing demographic in the workforce, women of menopausal age, and we are losing 10% of this workforce every year due to their symptoms. The stigma is clearly huge.

It’s not all about the money…

With the challenges many organisations, start-ups and scale-ups are facing attracting and retaining top talent, it is not just about paying more than everyone else.

Read more: It’s not all about the money…

The values, culture and flexibility you are able to offer are all reasons top talent will want to both join and stay with you.

Creating a compelling EVP – Employee Value Proposition is key to driving attraction, engagement and retention across your Customer focussed leadership and business.

100% People

I was listening to the High-Performance Podcast with Team Principal &
CEO of Mercedes-AMG F1, Toto Wolff.

I really enjoy this podcast as no matter the subject and whether it is of
interest or not; Football, Rugby, Ballet, Business etc, there is always something
that you can take away from the conversation and often, despite the career
specialism and profession of the individual, the conversation is much more
about the human qualities and elements than the discipline itself.

I wanted to talk about Toto’s episode as there was a great deal of interest
for myself in terms of leadership, authenticity and how to attract and nurture
the best high-performance culture, whilst developing diversity.

Women remain just 8% of FTSE 100 CEOs

Less than 1/3rd of the UK’s top jobs are filled by women based on The Fawcett Society 2022 Sex and Power Index. The report highlighted that in business, Women remain just 8% of FTSE 100 CEOs, and none are women of colour, with women holding 37.7% of non-executive directorships, but just 13.7% of executive directorships.

If Board, Advisory, or Leadership diversity is important to your Customer, Operations, CX/DX, Digital, Revenue, Data, Insight, Planning and Marketing appointments moving forwards, then do get in touch.

Douglas Jackson, a high-end retained search consultancy, exclusively focused on customer, consumer centric, digital and data led business, delivering high performance, diverse, impactful leadership.

Customer Experience Professional – CX Stars 2022

Wow. I am delighted to have been nominated for the CX Stars, Top CX Professionals list again this year.

Thank you to those who put my name forward. I feel extremely grateful.

I love working with the CX community and supporting the ongoing development and education across Customer Experience and it is a real honour to be amongst so many admired CX influencers and professionals and to be voted for by those I work with and serve.

You can see the full list of nominations here

Michelle

https://cxm.co.uk/cxm-vote-poll/cxmstars-tm-2022-top-cx-professional/