8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre.
The event, free to members was sold out with a capacity crowd of over 250 in attendance.
One particular highlight of the day, was right before the start of the conference. After taking my seat in the auditorium I introduced myself to my neighbours, on my right, two representatives from Lovehoney, Britain’s biggest online sex toy retailer, recently awarded the Queen’s Award for Enterprise in International Trade. On my left, a representative from LV=. Another hugely successful business brand, multiple award winner and one of the largest insurers in the UK with a DEFAQTO 5* rating and recently awarded Which? Insurance provider of the year 2017. As I introduced both parties to one another, Paul from LV= said to Matt from Lovehoney, “yes, we are more green hearts as opposed to love eggs”. Continue reading