You have made the decision to hire a new Customer Service Director.
You know this appointment will make, or, break the success of your differentiated brand experience. Your new Director will be entrusted to design, define, develop, lead and deliver your enterprise-wide Customer Experience strategy across a constantly evolving multi-channel environment.
You go through a thorough selection process. Hire what looks like a great individual. They had all the right experience, a good track record, good references but then, they just don’t work out!… Does this sound familiar?