I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing.
A big theme for me, taken from the conference, other events, and from talking to great senior Leaders, is the big emphasis now on inclusion across all demographics and personality types, and individuality. The rise of the robots is also seeing the rise in humans as individuals. What do you think about this? I’m all up for it to be honest. I believe that we should embrace our individuality.
Anyway, back to the conference specifically… Continue reading