We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Service in the Impact Room recently. Jo joined Hannah Louise Cox to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities.
What do the organisations that do well with customer service do differently, ethics, value.
What needs to change in the UK to help our customers feel happier and improve customer experience.
The role the boardroom has to play in delivering great customer service, setting the purpose and legacy.
The Impact Room – Where exceptional, diverse and impactful leadership and wisdom is shared.
Hannah Louise Cox, Practice Lead, Douglas Jackson. Helping CEO’s and Senior Executives | Retained Search | Diversity & Inclusion | Senior Leadership | High Growth | Technology | Large Scale Transformation | ⭐ CX Professionals List 2021, CX Magazine
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