Douglas Jackson on Facebook
Douglas Jackson on Twitter
- Opportunity for a proven Operations Manager to join an exciting well established organisation, based in the Midland… twitter.com/i/web/status/8… 12 hours ago
- Many thanks for the RT again Hilda, have a lovely weekend @HildaHurst 15 hours ago
- This is an exciting opportunity for a Head of Internal Sales (Telesales & Account Management in Yorkshire/Humbersid… twitter.com/i/web/status/8… 16 hours ago
- Fantastic opportunity for an experienced Marketing Manager to join well-established global software company - Dubli… twitter.com/i/web/status/8… 1 day ago
- Great opportunity for a Quality Manager to work for a global solutions software provider in Dublin… twitter.com/i/web/status/8… 1 day ago
Category Archives: Digital
Homeworking and Social Media Best Practice with the CCMA.
May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.
Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media
Tagged ann-marie Stagg, Call Centre Management Association, CCMA, CCMA UK, Contact Centre Awards, Contact Centre Best Practice, Harveys Furniture, Ibot, Martin Kemp, NHS professionals, Plantronics, Social Media, The brewery, The Met Police, Tobi, UK National Contact Centre Awards 2017, Vodafone, Vodafone Chatbot
Leave a comment
UK Digital Experience Awards 2016
I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount of time and effort that is put in to, not only the entries and … Continue reading
Posted in Awards, banking, Contact Centre Industry, Customer Experience, Customer Experience ROI, Digital, Digital Experience, Douglas Jackson, financial services
Tagged Awards International, Digital Innovation, don hales, Douglas Jackson, Gate One, Hannah-Louise Cox, Nationwide Building Society, Riverbank Plaza, Shop Direct Group, Teviot Creative Ltd, UK Digital Experience Awards, Wealthify.com, Webhelp
Leave a comment
What’s Next For The Development Of Your Live Chat Channel?
The Digital evolution is here! You have managed to convince the exec team that the investment is required and you have successfully established your web-chat channel, or strategy. Great! , so…..what next?
Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Strategy, Digital, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel
Tagged bots, Customer Experience, Customer Service, Digital Customer Service, Digital Experience, Digital Strategy development, effective Live Chat delivery, How to develop Live Chat, Live Chat Channel, Live Chat Consulting, Livechat, Mark Howe, Multi-channel Customer contact, omnixco, Richard Lacey, robots, Video chat, Webchat, Zaheer Gilani
Leave a comment
What Has Been Your Best Digital Experience?
Last month was a busy awards and events time for the Team at Douglas Jackson and I personally had the great pleasure of being invited to judge at the Digital Experience Awards, at the impressive Grand Connaught Rooms, London. There were some fantastic individual presentations, business plans, innovative creations, and stories told not only within each judging category, but also throughout the day, as I had the opportunity to network and meet with many of the entrants, Subject Matter Experts Digital Leaders and Consultants. Continue reading
Posted in Awards, Contact Centre Industry, Customer Contact, Digital, Digital Experience, Douglas Jackson, Executive Search, multi channel customer experience, omni-channel, Recruitment Agency, Social Customer Service
Tagged Customer Contact Strategy, Customer Experience, Customer Service Innovation, Digital, Digital Experience, Digital Experience Awards, Digital Experience Recruitment, Digital Innovaion, Douglas Jackson, douglas jackson recruitment, DX, DX Awards, Executive Recruitment, Hannah-Louise Cox, Homebuyers Companion app, multichannel, Nationwide Building Society, omnichannel, Payar, Petchatz, Video chat, Webchat
Leave a comment
Who Should Own the Digital Experience?
Digital customer experience is fast becoming a key business differentiator, with those responsible for the digital development and delivery being challenged to achieve the best digital initiatives to support their company, but in many organisations the key factors for a truly … Continue reading
Posted in Customer Experience, Customer Strategy, Digital, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Social Customer Service
Tagged Alex Mead, CCO, Chief Customer Officer, Customer Experience, Customer Experience Director, Customer Strategy, Digital, Digital Customer Service, Digital Experience, Digital Experience Awards, DX, DX Awards, Genesys, Hannah-Louise Cox, Martin Hills Wilson, Multi-Channel Customer Experience, Omni-channel Customer Experinece
Leave a comment
