Category Archives: Hiring

Self Management – Are You Ready to Start Firing?

You’re Fired!  Not words anyone would like to hear, however words fans of the Apprentice will know well. There is much talk about being fired this week, with the sudden departure of James Comey, FBI Director, at the hands of … Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Business Planning, Employee Engagement, Employees, Hiring, Performance, Self-Management, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Are Your Leaders Hiring the Right Person?

How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times found that 55% of business leaders believe their lack of recruitment credentials, process, or … Continue reading

Posted in Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Contact Centre Industry, Douglas Jackson, Employee Engagement, Executive Search, Hiring, Interviews, Leadership, Recruitment Agency, Retained Recruitment, Retained Search, Retention, Social Recruitment | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Hire More Successful Leaders Who Stay Longer

Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading

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Sorry We Can’t Hire You – Wrong Industry!

Sorry We Can’t Hire You – Wrong Industry! Why transferable skills regardless of industry could be useful in your search for top talent across planning, analytics and data. Continue reading

Posted in Business Planning, Candidate Experience, Candidates, Clients, Contact Centre Industry, Customer Contact, CV's, Douglas Jackson, Hiring, Jobs, Recruitment | Tagged , , , , , , , , , , , , , , | Leave a comment

How to Recruit and Retain the Best Talent – Part Two, Retention

Following on from our earlier post How to Recruit and Retain the Best Talent – Recruitment, we follow Recruitment with Retention: According to the Sunday Times, the first Monday back to work after new year’s day, is the most popular day of … Continue reading

Posted in Clients, Contact Centre Industry, Employee Engagement, Employees, Hiring, Retention, Talent Acquisition | Tagged , , , , , , , , , | Leave a comment

How to Recruit and Retain the Best Talent – Part One Recruitment

How to Recruit and Retain the Best Talent – Recruitment: Earlier this year, Douglas Jackson were at the Call Centre Expo and one of our Managing Partners took part in a panel session; ‘The expert view: recruiting and retaining the … Continue reading

Posted in Candidate Experience, Contact Centre Industry, Customer Service Industry, Douglas Jackson, Hiring, Recruitment, Social Recruitment, Talent Acquisition | Tagged , , , , , , , , , , , , , | 2 Comments

What Is Stopping You From Recruiting Great Talent?

In a challenging economy each and every hiring decision has the ability to make, or break a business, and help realise your goals and objectives.  As we enter a long awaited period of growth, with more companies hiring more frequently, … Continue reading

Posted in Candidate Experience, Clients, Hiring, Recruitment, Talent Acquisition | Tagged , , , , , , | 5 Comments

Is It Time to Hire a Customer Experience Director or Chief Customer Officer?

For those of us working across the Customer Contact space, Customer Experience is not a new concept, however, dependant on which company, or organisation you talk to, the understanding and use of Customer Experience and the people employed within this … Continue reading

Posted in Best Practice, Clients, Customer Experience, Hiring, Leadership, Recruitment | Tagged , , , , , , , , | 13 Comments

Social Recruitment – The End Of The World As We Know It?

As with most years, there have been a deluge of articles posted already in 2013 making many predictions as to the trends, factors and challenges of the year ahead.  Of these, there have been a great number from recruiters and industry … Continue reading

Posted in Clients, Douglas Jackson, Hiring, Recruitment, Recruitment Agency, Social Networking, Social Recruitment, Talent Management | Tagged , , , , , , | 4 Comments

Contact Centre Homeworking

In the second of our guest blogs we would like to welcome to the stage Gillian Bell – Gillian is presently a Management Consultant with At Home Customer Contacts, a business which focusses on home-sourcing across the UK and US … Continue reading

Posted in Candidates, Contact Centre Industry, Customer Service Industry, Hiring, Homeworking, Recruitment | Tagged , , , , , , , , , , , | Leave a comment

Great Interview Presentation & Preparation

In our role of recruiting Executive & Managerial appointments for the Call Centre and Customer Service industry, the consultants at Douglas Jackson are lucky enough to work with and represent some really talented and inspiring people, teams and departments.

Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Hiring, Interviews, Leadership, Recruitment | Tagged , , , , , , , , | 1 Comment