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Category Archives: customer insight
Homeworking and Social Media Best Practice with the CCMA.
May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.
Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media
Tagged ann-marie Stagg, Call Centre Management Association, CCMA, CCMA UK, Contact Centre Awards, Contact Centre Best Practice, Harveys Furniture, Ibot, Martin Kemp, NHS professionals, Plantronics, Social Media, The brewery, The Met Police, Tobi, UK National Contact Centre Awards 2017, Vodafone, Vodafone Chatbot
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It’s Magic – The National Data Analytics & Insight Conference
Last week we were back at The National Data, Analytics & Insight Conference 2016, hosted by The Forum, which, once again proved to be a great success. The Forum gave an overview of where our industry is right now which … Continue reading
Posted in Analytics, Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Business Planning, Contact Centre Industry, customer insight, financial services, Interviews, Recruitment, Reporting, Resource Planning Industry
Tagged Analytics, Anglian Water, Business Analytics, Business Inteligence, Christmas Party, Customer Experience, customer insight, Customer Intelligence, Data, Data Analytics, Environment Agency, Geoban, Magic, Management Information, Myers Briggs, Presentation of Data, Quality, Reporting, Resource Planning, Royal Sun alliance, Sainsburys Bank, Stakeholder Interactions, The Forum
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Hire More Successful Leaders Who Stay Longer
Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading
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20/09/2016
Tagged Candidate Video Assessments, Chief Customer Officer Recruitment, Comprehensive Candidate Introductions, Customer Experience Director Recruitment, Customer Insight Director Recruitment, Customer Service Director Recruitment, Customer Strategy Director Recruitment, Cutting Edge behavioural Testing, Douglas Jackson, Douglas Jackson Executive Search, douglas jackson recruitment, Douglas Jackson Search, Executive Retained Recruitment, Executive Search Tool, Head of Customer Contact Recruitment, Head of Customer Experience Recruitment, Head of Customer Insight Recruitment, Head of Customer Service Recruitment, Hiring Competent Managers, Hiring Leaders who stay longer, Recruitment Testing, Successful hiring
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How Do We Better Recruit Resource Planners
How do we better recruit resource planner and analytical talent in a skill short market? Continue reading
Posted in Analytics Recruitment, business intelligence, Career Development, customer insight, Recruitment, Resource Planning Industry, Talent Acquisition, Talent Management
Tagged analytical recruitment, hiring, how to recruit effective resource planners, how to recruit talent, interview techniques, out dated recruitment, recruit business intelligencespecialists, recruitment, recruitment tips, Resource Planning, resource planning recruitment, resource planning talent, screening CV's, The Forum
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