Category Archives: Recruitment Agency

New Horizons at Douglas Jackson

After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite.  The Suite … Continue reading

Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Here’s to the next 10!

10 years ago Douglas Jackson was born, what a ride it has been. We are so proud of the growth and development of the business, over what has been a challenging economic backdrop and a constantly changing customer landscape.

Posted in Analytics Recruitment, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Executive Search, Growth of Customer Experience, multi channel customer experience, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment, Video Recruitment Tools | Tagged , , , , , , , , , , , , | 1 Comment

Are Your Leaders Hiring the Right Person?

How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times found that 55% of business leaders believe their lack of recruitment credentials, process, or … Continue reading

Posted in Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Contact Centre Industry, Douglas Jackson, Employee Engagement, Executive Search, Hiring, Interviews, Leadership, Recruitment Agency, Retained Recruitment, Retained Search, Retention, Social Recruitment | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

Hire More Successful Leaders Who Stay Longer

Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading

Image | Posted on by | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Best and Favourite Blogs of 2014

2014 has been one of TeamDJ’s busiest years , the uplift in activity has also carried over to the Douglas Jackson Blog with almost 10,000 views in total. We have to thank all of our Guest Bloggers who bring great themes, … Continue reading

Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Strategy, Douglas Jackson, multi channel customer experience, Recruitment Agency, Social Customer Service | Tagged , , , , , , , , , , , , | Leave a comment

What Has Been Your Best Digital Experience?

Last month was a busy awards and events time for the Team at Douglas Jackson and I personally had the great pleasure of being invited to judge at the Digital Experience Awards, at the impressive Grand Connaught Rooms, London. There were some fantastic individual presentations, business plans, innovative creations, and stories told not only within each judging category, but also throughout the day, as I had the opportunity to network and meet with many of the entrants, Subject Matter Experts Digital Leaders and Consultants. Continue reading

Posted in Awards, Contact Centre Industry, Customer Contact, Digital, Digital Experience, Douglas Jackson, Executive Search, multi channel customer experience, omni-channel, Recruitment Agency, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

The Year of The Candidate

  We celebrate the start of the Chinese New Year and the Year of the Horse; ‘The spirit of which is recognized to be the Chinese people’s ethos – making unremitting efforts to improve themselves, whilst being energetic, bright, warm-hearted, intelligent … Continue reading

Posted in Best Practice, Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Executive Search, Recruitment, Recruitment Agency, Social Recruitment | Tagged , , , , , , , , | 4 Comments

Resource Planners – Your Country Needs You

Posted in Business Planning, Career Development, Contact Centre Industry, Personal Development, Recruitment, Recruitment Agency, Resource Planning Industry | Tagged , , , , , , , , , | Leave a comment

Recruiters are too expensive! Or are they?

There have been two articles these past few weeks which prompted this post;  one came into our email from Imriel Morgan at Talent Puzzle, referring to the fact that “Recruitment agencies can actually save you money!”(yes, you did read that … Continue reading

Posted in Best Practice, Contact Centre Industry, Customer Experience, Douglas Jackson, Executive Search, Recruitment, Recruitment Agency, Social Recruitment, Talent Acquisition | Tagged , , , , , , , , , , , | 3 Comments

Social Recruitment – The End Of The World As We Know It?

As with most years, there have been a deluge of articles posted already in 2013 making many predictions as to the trends, factors and challenges of the year ahead.  Of these, there have been a great number from recruiters and industry … Continue reading

Posted in Clients, Douglas Jackson, Hiring, Recruitment, Recruitment Agency, Social Networking, Social Recruitment, Talent Management | Tagged , , , , , , | 4 Comments

When is a Recruitment Specialist not a Specialist?

In recent weeks, we have been asked to recruit a number of newly created senior Customer Service appointments for organisations undergoing major transformation or change across their estate.  Whilst working with the COO for one of these businesses, to develop … Continue reading

Posted in Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Recruitment, Recruitment Agency, Talent Management | Tagged , , , , , , , , , , , , , , | 1 Comment