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- 21 Reasons to trust Douglas Jackson with your next hire. #7 Award winning. Recognised by the industry we serve.… twitter.com/i/web/status/1… 12 hours ago
- RT @MKAMichelle: Did you know we have three distinct recruitment practice areas. All with a market specialist consultant dedicated to yo… 1 day ago
- RT @MKAMichelle: We can see the light at the end of the tunnel, but as forward thinking CEOs COOs, CCOs, HR Directors and Customer led lead… 1 day ago
- RT @MKAMichelle: We all know that great leadership is fair leadership. We all know that organisations who thrive and succeed have leaders… 1 day ago
- If you are already a skilled MI Analyst with a good understanding of Business Processes and Contact Centre Metrics,… twitter.com/i/web/status/1… 1 day ago
Category Archives: Recruitment Agency
6 Top Tips For Video Interviews
With the nations home-working in full swing, there have been a number of changes for us all day to day. From battling with the youngest family members, prioritising home-schooling over spending time out in the garden whilst the sun is … Continue reading
Posted in Best Practice, Candidate Experience, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Douglas Jackson, Executive Search, Hiring, Homeworking, Recruitment, Recruitment Agency, Video Recruitment Tools
Tagged career advice, digital interviews, digital recruitment, Douglas Jackson, douglas jackson recruitment, Douglas Jackson Recruitment Blog, Douglas Jackson Search, Holly Beeston, Interview Advice, Top Tips for Interview, Top tips for video interviews, video interviewing, video interviews, Virtual interviews
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Stability In a Changing Market
Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever your opinions on what has happened, is happening, or about to happen, there is … Continue reading
Posted in Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Employee Engagement, multi channel customer experience, Recruitment, Recruitment Agency, Talent Acquisition, Talent Management
Tagged douglas jackson recruitment, Effective Recruitment, effective talent acquisition, executive search, general election, Hannah-Louise Cox, political landscape, recruitment change, Recruitment Consultant, stability in an uncertain market, Talent Acquisition, trust
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Retained Recruiter Academy
At Douglas Jackson, we are committed to keeping ourselves abreast with new and best industry practises, as well as brushing up on the more traditional ones. As a Senior Consultant within the business, and with over 8 years dedicated service, … Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Contact Centre Industry, Customer Experience, customer service, Customer Strategy, Customer Success, Douglas Jackson, Employee Engagement, Executive Search, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Retention
Tagged Billy Schwer, Content Marketing Masterclass, Douglas Jackson, Hannah-Louise Cox, Manu Up the World Champion Way, Mark Whitby, Mental Boxing, Mike Walmsley, Recruitment Consultants, Retained REcruiter Academy, Retained Recruitment, retention of new hires, World Boxing Champion
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Retained Search – Not Just For The C-Suite
Retained Search – Not Just For The C-Suite. A highly effective, thorough, professional process to help target and hire the right talent. Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Executive Search, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment
Tagged Best Recruitment practice, Best Recruitment solutions, douglas jackson recruitment, Douglas Jackson Search, Executive Retained Recruitment, executive search, Recruitment Consultants, Recrutiment Agency, Retained Recruitment not just for the C Suite, Retained vs contingency, Successful Recruitment, Targetted recruitment
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Customer Experience – What Does it Mean to You?
What does Customer Experience mean to you? It seems there is still a lot of confusion around Customer Experience. In an article from Beth Richardson of IJ Golding Customer Experience Consultancy investigates customer experience job vacancies. Beth highlighted something … Continue reading
Posted in Analytics Recruitment, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, customer service, Customer Service Industry, Customer Strategy, Growth of Customer Experience, multi channel customer experience, Recruitment, Recruitment Agency, Retained Recruitment, Social Recruitment, Video Recruitment Tools
Tagged Customer Experience, Customer Experience Analytics, Customer Experience Development, Customer Experience Recruiter, Customer Experience ROI, Customer Experience Strategy, Customer Experience Transformation, Recruitment Consultant for Customer Experience
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New Horizons at Douglas Jackson
After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite. The Suite … Continue reading
Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools
Tagged Behavioural Profiling, BI/MI Recruitment Consultants, CRM recruitment consultants, Customer Success Recruitment, Douglas Jackson, Douglas Jackson Executive Search Consultants, Douglas JAckson Recruitment Consutlants, Douglas Jackson Search, Douglas Jackson UK Recruitment, Garrick Suite, Head of Analytics Recruitment, Head of Continuous Improvement Recruitment, Head of Insight Recruitment, Head of Programmes Recruitment, Head of Strategy recruitment, Head of Transofrmation Recruitment, Job Analysis Tools, Lichfield, Lichfield Cathedral, London Recruitment, New Hire Retention, Project Manager Recruitment Consutlants
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Here’s to the next 10!
10 years ago Douglas Jackson was born, what a ride it has been. We are so proud of the growth and development of the business, over what has been a challenging economic backdrop and a constantly changing customer landscape.
Posted in Analytics Recruitment, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Executive Search, Growth of Customer Experience, multi channel customer experience, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment, Video Recruitment Tools
Tagged Chief Customer Officer Executive Search, Chief Customer Officer Recruiter, Contact Centre Director Executive Search, Customer Experience Director Recruiter, Customer Experience Executive Search, Customer Service Director Recruiter, Customer Service Executive Search, Customer Service REcruiter, Douglas Jackson, Douglas Jackson 10 years, douglas jackson recruitment, Established Recruitment Consultants, Professional Recruitment Consultant
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Are Your Leaders Hiring the Right Person?
How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times found that 55% of business leaders believe their lack of recruitment credentials, process, or … Continue reading
Posted in Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Contact Centre Industry, Douglas Jackson, Employee Engagement, Executive Search, Hiring, Interviews, Leadership, Recruitment Agency, Retained Recruitment, Retained Search, Retention, Social Recruitment
Tagged Assessing the right candidate, Behavioural profiling recruitment tools, Best Recruitment solutions, Better Hiring, Better retention of new hires, douglas jackson recruitment, Douglas Jackson Search, Executive Search for Customer Experience, Executive Search for Customer Operations, Executive Search for Customer Service, Executive Search Tools, hiring better people, How to hire the right person, Mcquaig behavioural profiling, psychometric job evaluation, Recruitment Agency, recruitment assessment tools, Recruitment tools
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Hire More Successful Leaders Who Stay Longer
Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading
Posted in Behavioural Profiling, Candidate Experience, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, customer service, Customer Strategy, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Retention, Social Recruitment, Talent Acquisition, Talent Management
Tagged Candidate Video Assessments, Chief Customer Officer Recruitment, Comprehensive Candidate Introductions, Customer Experience Director Recruitment, Customer Insight Director Recruitment, Customer Service Director Recruitment, Customer Strategy Director Recruitment, Cutting Edge behavioural Testing, Douglas Jackson, Douglas Jackson Executive Search, douglas jackson recruitment, Douglas Jackson Search, Executive Retained Recruitment, Executive Search Tool, Head of Customer Contact Recruitment, Head of Customer Experience Recruitment, Head of Customer Insight Recruitment, Head of Customer Service Recruitment, Hiring Competent Managers, Hiring Leaders who stay longer, Recruitment Testing, Successful hiring
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Best and Favourite Blogs of 2014
2014 has been one of TeamDJ’s busiest years , the uplift in activity has also carried over to the Douglas Jackson Blog with almost 10,000 views in total. We have to thank all of our Guest Bloggers who bring great themes, … Continue reading
Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Strategy, Douglas Jackson, multi channel customer experience, Recruitment Agency, Social Customer Service
Tagged Chief Customer Officer, Customer Experience, Customer Experience Specialist, Customer Service Trends for 2015, Customerthink.com, douglas jackson top blogs for 2014, Employee Engagement and Customer Experience Evangelist, Future Trends of Customer Service, Karen Wenborn, needle in a haystack, Steve West, Sven Sachsalber, top blogs for 2014
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What Has Been Your Best Digital Experience?
Last month was a busy awards and events time for the Team at Douglas Jackson and I personally had the great pleasure of being invited to judge at the Digital Experience Awards, at the impressive Grand Connaught Rooms, London. There were some fantastic individual presentations, business plans, innovative creations, and stories told not only within each judging category, but also throughout the day, as I had the opportunity to network and meet with many of the entrants, Subject Matter Experts Digital Leaders and Consultants. Continue reading
Posted in Awards, Contact Centre Industry, Customer Contact, Digital, Digital Experience, Douglas Jackson, Executive Search, multi channel customer experience, omni-channel, Recruitment Agency, Social Customer Service
Tagged Customer Contact Strategy, Customer Experience, Customer Service Innovation, Digital, Digital Experience, Digital Experience Awards, Digital Experience Recruitment, Digital Innovaion, Douglas Jackson, douglas jackson recruitment, DX, DX Awards, Executive Recruitment, Hannah-Louise Cox, Homebuyers Companion app, multichannel, Nationwide Building Society, omnichannel, Payar, Petchatz, Video chat, Webchat
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The Year of The Candidate
We celebrate the start of the Chinese New Year and the Year of the Horse; ‘The spirit of which is recognized to be the Chinese people’s ethos – making unremitting efforts to improve themselves, whilst being energetic, bright, warm-hearted, intelligent … Continue reading
Posted in Best Practice, Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Executive Search, Recruitment, Recruitment Agency, Social Recruitment
Tagged Candidate Experience, Choosing a recruiter, Douglas Jackson, Good REcruitment practice, job search, Recruiters, recruiting experience, recruitment, what recruitment consultant should I choose
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Resource Planners – Your Country Needs You
Posted in Business Planning, Career Development, Contact Centre Industry, Personal Development, Recruitment, Recruitment Agency, Resource Planning Industry
Tagged Contact Centre Planning, Douglas Jackson, Forecasting, Head of Resource Planning, Resource Planning, Resource planning Jobs, Resource Planning Manager, Resource Planning Manager jobs, Resurce Planning Analyst, Scheduling
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Social Recruitment – The End Of The World As We Know It?
As with most years, there have been a deluge of articles posted already in 2013 making many predictions as to the trends, factors and challenges of the year ahead. Of these, there have been a great number from recruiters and industry … Continue reading
