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Category Archives: Candidate Experience
Future CEOs – Your Future Pathway
New research from City & Guilds suggests that the odds are being stacked against young people’s futures and career aspirations – particularly the most disadvantaged wrote Workplace Insight. According to the report’s authors, the findings indicate that many young people … Continue reading
Posted in Automated Customer Service, Business Planning, Candidate Experience, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Customers, Developing Resilient Leaders, Digital, Digital Experience, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Growth of Customer Experience, Hiring Resilient Leaders, Leadership, Talent Acquisition, talent development, Talent Management
Tagged Accenture, banking, Best jobs, Best jobs for leadership, best jobs for promotions, Best jobs for salary rises, Best jobs with a degree, Best jobs with no degree, Capita, Career Progression, careers, Coaching careers, customer contact, Customer Experience, Customer Service, Customer Success, Digital, Ecommerce, Fastest promotion jobs, financial services, hiring, Housing Assoications, How to progress my career, Ipsos Mori, Michael Kors, Podcast careers, PPL/PRS For Music, Research careers, Retail, Starling Bank, talent, utilities
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A Pause for Menopause
Just writing this post has been hard for me, despite the fact that every woman, 50% of the potential workforce, will go through the menopause, I personally find it very difficult to think about, let alone talk about, it is … Continue reading
Posted in Best Practice, Board Careers, Candidate Experience, Career Development, CEO, diverse leadership, Diversity and Inclusion, Employee Engagement, Employees, Hiring, Leadership, Retention
Tagged Action plan, Channel 4, Davina McCall, diversity, diversityatwork, HRT, Leadership, Menopause, menopauseintheworkplace, Mind and the Menopause, perimenopause, The Fawcett Society, women and equalities committee
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It’s not all about the money…
With the challenges many organisations, start-ups and scale-ups are facing attracting and retaining top talent, it is not just about paying more than everyone else. Continue reading
Posted in Best Practice, Candidate Experience, Candidates, CEO, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, customer service, Developing Resilient Leaders, Employee Engagement, Employees
Tagged Budd, Employee attraction, employee retention, Employee value proposition, EVP, itsnotallaboutthemoney, peter massey, showmethemoney
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The State of The Market
I am asked on a daily basis about the state of the market and many are talking about ‘The Great Resignation’, is it real?, What is the market like, how are salaries being affected etc. Here are some key thoughts Continue reading
Posted in Board Careers, business intelligence, Candidate Experience, Candidates, CEO, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, customer service, Customers, Digital Experience, Douglas Jackson, Employees, Executive Search, Hiring, Homeworking, Leadership, Retained Recruitment, Talent Acquisition, Talent Management
Tagged customer contact, Customer Experience, Customer Service, Data, Digital Experience, Insightful Data, Leadership, Market, State of the Market, TRends
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Planning Your Virtual Talent Acquisition Strategy?
Improve your virtual talent acquisition and recruitment strategy with these top tips and start attracting top talent. Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Homeworking, Recruitment, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Virtual Recruitment
Tagged #recruitment consultants, attract top talent, effective talent acquisition, executive search, recruiting remotely, Recruitment Strategy, remote recruitment, remote recruitment consultants, Talent Acquisition, talent acquisition strategy, virtual hiring, Virtual interviews, Virtual Recruitment, virtual recruitment strategy
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Why Job Descriptions Are A Total Waste Of Your Time
Want to attract the top tier of talent for your senior leadership roles? Stop wasting your time on job descriptions, we share what to do instead. Continue reading
Posted in Best Practice, Candidate Experience, Candidates, Career Development, Clients, Customer Strategy, CV's, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Interviews, Jobs, Leadership, Recruitment, Retained Recruitment, Retained Search, Social Recruitment, Virtual Recruitment
Tagged Are you chasing away top talent?, Attract top tier talent, Be bold, Be innovative, best in class executive search, best in class recruitment, better hiring communication, Business change, Candidate Experience, digital recruitment, Douglas Jackson, Fasthelp session, How to attract better talent, Innovation, Job descriptions are out of date, Jobs change, Michelle Ansell, Top tier talent, UK Business Awards, Video Recruitment, Virtual Recruitment, Visualise the future, What is your purpose, What you need to do to start attracting top talent, Whats in it for top talent, Why Job Descriptions Are a Total Waste of Your Time.
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Searching For Excellence and Geisha Recruiters???
Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef….many people see recruitment as easy but to become an expert takes time…… Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, customer service, Customer Strategy, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Executive Search, Hiring, Personal Development, Recruitment
Tagged Bullet Train, Douglas Jackson, douglas jackson recruitment, Douglas Jackson Search, executive search, Experienced Executive Search, Experienced Recruitment Consultant, Expert Recruitment Consultant, Fred Astaire, Geisha, Japan, Maiko, Michelle Ansell, Mount Fuji, Proven Recruitment Consultants, Recruitment Consultants, Searching For excellence, Tokyo
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6 Top Tips For Video Interviews
With the nations home-working in full swing, there have been a number of changes for us all day to day. From battling with the youngest family members, prioritising home-schooling over spending time out in the garden whilst the sun is … Continue reading
Posted in Best Practice, Candidate Experience, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Douglas Jackson, Executive Search, Hiring, Homeworking, Recruitment, Recruitment Agency, Video Recruitment Tools
Tagged career advice, digital interviews, digital recruitment, Douglas Jackson, douglas jackson recruitment, Douglas Jackson Recruitment Blog, Douglas Jackson Search, Holly Beeston, Interview Advice, Top Tips for Interview, Top tips for video interviews, video interviewing, video interviews, Virtual interviews
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Attracting and Retaining The Skills For The Future.
I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the perception vs the reality of the pace of change, given that voice is still … Continue reading
Posted in Best Practice, Candidate Experience, Candidates, Career Development, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Customer Service Industry, Recruitment, Retention, Talent Acquisition, Talent Management
Tagged Attracting and retaining the skills for the future, Authentic CEO, CEO, Contact Centre, Contact Centre Future Leaders, Customer Experience, Customer Service, Douglas Jackson, Ethical, Future CEO, Future skills for customer contact, Raconteur, recruit good contact centre people, skills for the future, Talent Acquisition, Talent attraction, Talent retention, Worforce, Workers of the future, Workers Voice
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Customer Experience Stars
The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, even for those of us who strive for continued development and leanings throughout the … Continue reading
Posted in Analytics, Automated Customer Service, Awards, Best Practice, Candidate Experience, Career Development, Clients, Contact Centre Industry, CRM, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Success, Customers, Data, Douglas Jackson, Employees, Executive Search, Insight/Analytics, omni-channel
Tagged Customer Experience Influencers, Customer Experience Magazine, Customer Experience Professionals, Customer Experience Stars, Douglas Jackson, executive search, Hannah-Louise Cox, Managing Partner, Michelle Ansell, op 50 Customer Experience, Recruitment Consultant, Recruitment Industry Accolades, Recruitment Industry Recognition, Top 10 Customer Experience Influencer, Top 25 Customer Experience Professional
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Stability In a Changing Market
Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever your opinions on what has happened, is happening, or about to happen, there is … Continue reading
Posted in Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Employee Engagement, multi channel customer experience, Recruitment, Recruitment Agency, Talent Acquisition, Talent Management
Tagged douglas jackson recruitment, Effective Recruitment, effective talent acquisition, executive search, general election, Hannah-Louise Cox, political landscape, recruitment change, Recruitment Consultant, stability in an uncertain market, Talent Acquisition, trust
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Europe’s finest- ECCCSAs 2019
It was the biggest yet, with 1300 attendees from over 24 countries arriving at the Battersea Evolution for the 2019 European Contact Centre and Customer Service Awards. This year the event was hosted once again by Fiona Bruce, who was … Continue reading
Posted in Awards, Best Practice, Business Planning, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Service Industry, Douglas Jackson, multi channel customer experience
Tagged ann-marie Stagg, Awards, Battersea Evolution, CCMA, Contact Centre, Customer Experience, Customer Service, Douglas Jackson, douglas jackson recruitment, ecccsa19, European contact centre and customer service awards, Fiona Bruce, Frank Bruno, Ovo Energy, papyrus
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Customer Experience Awards 2019
A 10th year anniversary for Awards International and the UK Customer Experience Awards. With almost 30 categories and 150 judges, the event was back at the amazing venue of Wembley Stadium, with the pitch being painstakingly prepared for the NFL … Continue reading
Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Digital Experience, Douglas Jackson, Growth of Customer Experience
Tagged Awards, Awards International, Camm & hopper, Contact Centre, Contact Centre Awards, Customer Experience, Customer Service, Customer Strategy, cxA19, Digital Experience, direct line group, Douglas Jackson, dpd uk, financialforce, game retail, Ian Golding, Kamyar, knight frank, Neil Skehel, nfl, trustedhousesitters, UK Customer Experience Awards, Wembley Stadium
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Retained Search – Not Just For The C-Suite
Retained Search – Not Just For The C-Suite. A highly effective, thorough, professional process to help target and hire the right talent. Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Executive Search, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment
Tagged Best Recruitment practice, Best Recruitment solutions, douglas jackson recruitment, Douglas Jackson Search, Executive Retained Recruitment, executive search, Recruitment Consultants, Recrutiment Agency, Retained Recruitment not just for the C Suite, Retained vs contingency, Successful Recruitment, Targetted recruitment
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Douglas Jackson - Diverse Impactful Leadership 