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- Our friends at @callcentrehelp have some great podcasts, including this one from @Jo_h4p Podcast – Top Contact Cent… twitter.com/i/web/status/1… 1 day ago
- One of the biggest challenges to organisations, is attracting the individuals we need to deliver the future workfor… twitter.com/i/web/status/1… 2 days ago
- Attracting and Retaining The Skills For The Future. …uglasjacksonrecruitment.wordpress.com/2020/01/24/att… https://t.co/mzAbcLzBOK 2 days ago
- My client is looking for a Customer Insight Manager to mentor a specialist analytics team that will produce actiona… twitter.com/i/web/status/1… 2 days ago
- Bain & Co reports that “companies with superior CX grew revenue five times faster on average than their competitors… twitter.com/i/web/status/1… 2 days ago
Category Archives: Candidate Experience
Attracting and Retaining The Skills For The Future.
I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the perception vs the reality of the pace of change, given that voice is still … Continue reading
Posted in Best Practice, Candidate Experience, Candidates, Career Development, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Customer Service Industry, Recruitment, Retention, Talent Acquisition, Talent Management
Tagged Attracting and retaining the skills for the future, Authentic CEO, CEO, Contact Centre, Contact Centre Future Leaders, Customer Experience, Customer Service, Douglas Jackson, Ethical, Future CEO, Future skills for customer contact, Raconteur, recruit good contact centre people, skills for the future, Talent Acquisition, Talent attraction, Talent retention, Worforce, Workers of the future, Workers Voice
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Customer Experience Stars
The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, even for those of us who strive for continued development and leanings throughout the … Continue reading
Posted in Analytics, Automated Customer Service, Awards, Best Practice, Candidate Experience, Career Development, Clients, Contact Centre Industry, CRM, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Success, Customers, Data, Douglas Jackson, Employees, Executive Search, Insight/Analytics, omni-channel
Tagged Customer Experience Influencers, Customer Experience Magazine, Customer Experience Professionals, Customer Experience Stars, Douglas Jackson, executive search, Hannah-Louise Cox, Managing Partner, Michelle Ansell, op 50 Customer Experience, Recruitment Consultant, Recruitment Industry Accolades, Recruitment Industry Recognition, Top 10 Customer Experience Influencer, Top 25 Customer Experience Professional
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Stability In a Changing Market
Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever your opinions on what has happened, is happening, or about to happen, there is … Continue reading
Posted in Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Employee Engagement, multi channel customer experience, Recruitment, Recruitment Agency, Talent Acquisition, Talent Management
Tagged douglas jackson recruitment, Effective Recruitment, effective talent acquisition, executive search, general election, Hannah-Louise Cox, political landscape, recruitment change, Recruitment Consultant, stability in an uncertain market, Talent Acquisition, trust
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Europe’s finest- ECCCSAs 2019
It was the biggest yet, with 1300 attendees from over 24 countries arriving at the Battersea Evolution for the 2019 European Contact Centre and Customer Service Awards. This year the event was hosted once again by Fiona Bruce, who was … Continue reading
Posted in Awards, Best Practice, Business Planning, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Service Industry, Douglas Jackson, multi channel customer experience
Tagged ann-marie Stagg, Awards, Battersea Evolution, CCMA, Contact Centre, Customer Experience, Customer Service, Douglas Jackson, douglas jackson recruitment, ecccsa19, European contact centre and customer service awards, Fiona Bruce, Frank Bruno, Ovo Energy, papyrus
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Customer Experience Awards 2019
A 10th year anniversary for Awards International and the UK Customer Experience Awards. With almost 30 categories and 150 judges, the event was back at the amazing venue of Wembley Stadium, with the pitch being painstakingly prepared for the NFL … Continue reading
Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Digital Experience, Douglas Jackson, Growth of Customer Experience
Tagged Awards, Awards International, Camm & hopper, Contact Centre, Contact Centre Awards, Customer Experience, Customer Service, Customer Strategy, cxA19, Digital Experience, direct line group, Douglas Jackson, dpd uk, financialforce, game retail, Ian Golding, Kamyar, knight frank, Neil Skehel, nfl, trustedhousesitters, UK Customer Experience Awards, Wembley Stadium
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Retained Search – Not Just For The C-Suite
Retained Search – Not Just For The C-Suite. A highly effective, thorough, professional process to help target and hire the right talent. Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Executive Search, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment
Tagged Best Recruitment practice, Best Recruitment solutions, douglas jackson recruitment, Douglas Jackson Search, Executive Retained Recruitment, executive search, Recruitment Consultants, Recrutiment Agency, Retained Recruitment not just for the C Suite, Retained vs contingency, Successful Recruitment, Targetted recruitment
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‘Delivering World Class Service With a Human Touch’ – UK National Contact Centre Conference 2018
Ann-Marie Stagg and the CCMA, held the UK National Contact Centre Conference 2018 at the British Library. The theme; Delivering World Class Service With a Human Touch. The event sponsored by Genesys was an extremely well attended event. Free to … Continue reading
Posted in Automated Customer Service, Awards, Best Practice, Candidate Experience, Career Development, Chatbots, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, Customer Contact, customer service, Customers, Digital Experience, Employee Engagement, Employees, Homeworking, multi channel customer experience, Robotics, Transformation/Change
Tagged Agile Product Contact Centre Structure, Air France, Animal Friends, ann-marie Stagg, Ben Page, Bill Wilson, booking.com, BPA Quality, Brainfood Extra, Build a Duck, CCMA, Clare Lomax, Customer Experience, Customer Service, Digital Channel Strategy Lead, Director of Business Operations, Director of Sales and Marketing, Dorchester, Ed Creasey, Field of Flexibility, General Manager, Genesys, Gina Wall, Instagram, Ipsos Mori, James Revell, Lego, Louise Locke, Marije Gould, Martin Hill-Wilson, Martin Teasdale, Monzo Bank, NICE, Peak End Rule, Personalisation, Quality Solutions Director, Ryanair, Sabio, Severn Trent Water, Site Director, Social Engagement, Steven Lee, Stuart Dorman, The British Library, TTEC, Verint
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UK Digital Experience Awards 2018
Now in its 4th year, the UK Digital Experience Awards aims to reward excellence and innovation in using digital technology to improve the customer experience. This was my first time judging at the UK Digital Experience Awards and I thoroughly … Continue reading
Posted in Awards, Candidate Experience, Continuous Improvement, Continuous Improvement/Process Improvment, Customer Experience, Digital, Digital Experience, Douglas Jackson, multi channel customer experience, Transformation/Change
Tagged #ukdxawards #ukcstn, Awards International, Behavioural therapy, Bronze award, charity digital awards, Click Consult, dialectical behavioural therapy, Digital Experience Awards, Digital Experience Awards 2018, don hales, Dotlabel, Douglas Jackson, DX Awards, goldaward, HMA, Jeremy Nicholas, not for profit digital, PA Housing, public service digital awards, Rebecca Lawrence, Silver award, staffordshire county council, UKDXAWARDS, Valtech Limited, Virgin Trains overall winner
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The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy; ‘Businesses that have an employee, customer-centric approach … Continue reading
Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, Customer Strategy, Douglas Jackson, Employee Engagement, Employees, Performance, Personal Development, Recruitment
Tagged Anna Denning, Candidate Experience, Customer Experience ROI, Customer Experience Strategy, Douglas Jackson, douglas jackson recruitment, Employee engagement, engaged employees, recruitment consultant candidate experience
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New Horizons at Douglas Jackson
After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite. The Suite … Continue reading
Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools
Tagged Behavioural Profiling, BI/MI Recruitment Consultants, CRM recruitment consultants, Customer Success Recruitment, Douglas Jackson, Douglas Jackson Executive Search Consultants, Douglas JAckson Recruitment Consutlants, Douglas Jackson Search, Douglas Jackson UK Recruitment, Garrick Suite, Head of Analytics Recruitment, Head of Continuous Improvement Recruitment, Head of Insight Recruitment, Head of Programmes Recruitment, Head of Strategy recruitment, Head of Transofrmation Recruitment, Job Analysis Tools, Lichfield, Lichfield Cathedral, London Recruitment, New Hire Retention, Project Manager Recruitment Consutlants
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Homeworking and Social Media Best Practice with the CCMA.
May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.
Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media
Tagged ann-marie Stagg, Call Centre Management Association, CCMA, CCMA UK, Contact Centre Awards, Contact Centre Best Practice, Harveys Furniture, Ibot, Martin Kemp, NHS professionals, Plantronics, Social Media, The brewery, The Met Police, Tobi, UK National Contact Centre Awards 2017, Vodafone, Vodafone Chatbot
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Hire More Successful Leaders Who Stay Longer
Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading
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20/09/2016
Tagged Candidate Video Assessments, Chief Customer Officer Recruitment, Comprehensive Candidate Introductions, Customer Experience Director Recruitment, Customer Insight Director Recruitment, Customer Service Director Recruitment, Customer Strategy Director Recruitment, Cutting Edge behavioural Testing, Douglas Jackson, Douglas Jackson Executive Search, douglas jackson recruitment, Douglas Jackson Search, Executive Retained Recruitment, Executive Search Tool, Head of Customer Contact Recruitment, Head of Customer Experience Recruitment, Head of Customer Insight Recruitment, Head of Customer Service Recruitment, Hiring Competent Managers, Hiring Leaders who stay longer, Recruitment Testing, Successful hiring
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