Category Archives: Candidate Experience

New Horizons at Douglas Jackson

After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite.  The Suite … Continue reading

Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Homeworking and Social Media Best Practice with the CCMA.

May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.

Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Hire More Successful Leaders Who Stay Longer

Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading

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Sorry We Can’t Hire You – Wrong Industry!

Sorry We Can’t Hire You – Wrong Industry! Why transferable skills regardless of industry could be useful in your search for top talent across planning, analytics and data. Continue reading

Posted in Business Planning, Candidate Experience, Candidates, Clients, Contact Centre Industry, Customer Contact, CV's, Douglas Jackson, Hiring, Jobs, Recruitment | Tagged , , , , , , , , , , , , , , | Leave a comment

The Year of The Candidate

  We celebrate the start of the Chinese New Year and the Year of the Horse; ‘The spirit of which is recognized to be the Chinese people’s ethos – making unremitting efforts to improve themselves, whilst being energetic, bright, warm-hearted, intelligent … Continue reading

Posted in Best Practice, Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Executive Search, Recruitment, Recruitment Agency, Social Recruitment | Tagged , , , , , , , , | 4 Comments

How to Recruit and Retain the Best Talent – Part One Recruitment

How to Recruit and Retain the Best Talent – Recruitment: Earlier this year, Douglas Jackson were at the Call Centre Expo and one of our Managing Partners took part in a panel session; ‘The expert view: recruiting and retaining the … Continue reading

Posted in Candidate Experience, Contact Centre Industry, Customer Service Industry, Douglas Jackson, Hiring, Recruitment, Social Recruitment, Talent Acquisition | Tagged , , , , , , , , , , , , , | 2 Comments

What Is Stopping You From Recruiting Great Talent?

In a challenging economy each and every hiring decision has the ability to make, or break a business, and help realise your goals and objectives.  As we enter a long awaited period of growth, with more companies hiring more frequently, … Continue reading

Posted in Candidate Experience, Clients, Hiring, Recruitment, Talent Acquisition | Tagged , , , , , , | 5 Comments

Employee Engagement – Episode 2 ‘The Prequel’

For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Customer Experience Evangelist and a real advocate for Employee Engagement.   Karen’s previous Guest Blog was one of the most read and searched Douglas Jackson articles in … Continue reading

Posted in Candidate Experience, Contact Centre Industry, Employee Engagement, Leadership, Recruitment, Talent Management | Tagged , , , , , , , , , , , | 4 Comments