Customer Experience Awards 2019

A 10th year anniversary for Awards International and the UK Customer Experience Awards.

With almost 30 categories and 150 judges, the event was back at the amazing venue of Wembley Stadium, with the pitch being painstakingly prepared for the NFL game at the weekend.

I am proud to be involved in the judging of these awards for the last 9 years now and each year I come away enlightened and invigorated by the stories and passion of the presentation.

I had the pleasure of judging the Team Programme of the year; Three in Partnership with Roamler, Direct Line Group, Knight Frank, CPM International, BUPA Global with Confirmit, GAME Digital, Webhelp and Shop Direct, DPD UK. For the first time this year I chaired an all female panel, thank you to Chloe, Debbie and Sarah. At the end of the day we all had differing thoughts on who our winner was, yet we thought there were a possible 3 potential front runners.

Knight Frank who were awarded a Bronze in our category, took the most wins of the night, their programme was certainly impressive and vast, followed by Direct Line Group who in our category presented the work in their bereavement team which was a real eye opener and great entry.

Our category win went to GAME Digital, well done! A great entry and delivered exceptionally well by Liz Turrell, Customer Excellence Manager.

DPD were awarded a silver, also delivered some significant and excellent achievements in a difficult market.

Lovely to see some less known and new brands appearing and achieving wins or awards; The Holly Private Hospital, Mum & You, TrustedHousesitters, Camm & Hopper.

Congratulations to all!

The awards evening was finished off by the powerful voice of Heather Small of M People.

Thank you and well done to all the organisers and our host for the evening Ian Golding.

A full list of winners here:

Overall Winner!

GOLD WINNER Solus Accident Repair Centres (Aviva)

Customers at the Heart of Everything

GOLD WINNER Legal & General Homes

SILVER WINNER Solus Accident Repair Centres (Aviva)

BRONZE WINNER DPD UK

Customers at the Heart of Everything – SME

GOLD WINNER TrustedHousesitters

SILVER WINNER AllClear Insurance Services

BRONZE WINNER Kings Cross Estate Services / Allied Universal

Customers at the Heart of Everything – Leading Edge

GOLD WINNER Direct Line Group

SILVER WINNER Aldi Stores Ltd

BRONZE WINNER Vitality Health

Customers at the Heart of Everything – Initiative

GOLD WINNER Knight Frank

SILVER WINNER CYBG in partnership with InMoment

BRONZE WINNER Formula One in partnership with Netfluential

Customer Centric Culture

GOLD WINNER Solus Accident Repair Centres (Aviva)

SILVER WINNER CODE Students

BRONZE WINNER Littlefish (UK) Ltd

Customer Centric Culture – Initative

GOLD WINNER Aspen Healthcare

SILVER WINNER Green Flag

BRONZE WINNER Business Stream

Customer Centric Culture – Financial Services

GOLD WINNER Direct Line Group

SILVER WINNER Ageas UK

SILVER WINNER Vitality Health

Customer Experience Training

GOLD WINNER Knight Frank

SILVER WINNER EDAM Group

BRONZE WINNER Aspen Healthcare

Online Customer Experience

GOLD WINNER Octopus Energy

SILVER WINNER BGL Group

BRONZE WINNER Cognizant Technologies in partnership with Anglian Water Services

Product or Service Development

GOLD WINNER Northern Gas Networks

SILVER WINNER Havering Education Services

BRONZE WINNER Vitality Health

B2B Customer Experience

GOLD WINNER Business Stream

SILVER WINNER Vitality Health

BRONZE WINNER Aldermore

Use of Technology

GOLD WINNER Contact Engine in partnership with BT Enterprise

SILVER WINNER Green Flag

BRONZE WINNER Capita

Employee Experience

GOLD WINNER Camm & Hooper

SILVER WINNER Sky

BRONZE WINNER The Student Loans Company & Teleperformance

Employees at the Heart of Everything

GOLD WINNER Arnold Clark Automobiles

SILVER WINNER Northern Gas Networks

BRONZE WINNER Firefish Software

Employees at the Heart of Everything – Programme

GOLD WINNER Knight Frank

SILVER WINNER The Holly Private Hospital

BRONZE WINNER HiB

Use of Insight & Feedback

GOLD WINNER NOW TV & Firstsource

SILVER WINNER Reward Gateway

BRONZE WINNER Zurich UK

Use of Insight & Feedback – Customer Satisfaction

GOLD WINNER Fidelity International (in partnership with Medallia)

SILVER WINNER LV=

BRONZE WINNER Northern Gas Networks

Use of Insight & Feedback – Programme

GOLD WINNER Direct Line Group & KPMG

SILVER WINNER NewDay

BRONZE WINNER Bupa Global with Confirmit

Business Change & Transformation

GOLD WINNER NATS

SILVER WINNER CPM International

BRONZE WINNER The Holly Private Hospital

Contact Centre Small

GOLD WINNER TrustedHousesitters

SILVER WINNER So Energy

BRONZE WINNER XLN

Contact Centre Large

GOLD WINNER Ageas UK

SILVER WINNER Webhelp and Sky – Falkirk Customer Experience Centre

BRONZE WINNER EE

Professional Services

GOLD WINNER Knight Frank

SILVER WINNER SearchFlow

FINALISTS SearchFlow Knight Frank Stepstone PensionBee

Utilities

GOLD WINNER Octopus Energy

SILVER WINNER Anglian Water in partnership with Blue Sky

BRONZE WINNER Business Stream

Financial Services

GOLD WINNER Fidelity International (in partnership with Medallia)

SILVER WINNER Capital One UK

BRONZE WINNER Direct Line Group

Telecoms

GOLD WINNER XLN

SILVER WINNER BT Enterprise

FINALISTS XLN THREE EE BT Enterprise in partnership with Blue Sky

Retail

GOLD WINNER Aldi Stores Ltd

SILVER WINNER Sky (Retail)

BRONZE WINNER Three in partnership with Roamler

CX Professional of the Year

GOLD WINNER Business Stream – Jo Mayes

SILVER WINNER Solus Accident Repair Centres (Aviva) – DeAnna Avis

BRONZE WINNER Capita – Claire Catchpole

Team of the Year

GOLD WINNER CPM International

SILVER WINNER Chiswick Park / Allied Universal

BRONZE WINNER Capita

Team of the Year – Programme

GOLD WINNER GAME Digital plc

SILVER WINNER DPD UK

BRONZE WINNER Knight Frank

Team of the Year – Customer Centricity

GOLD WINNER Capital One UK

SILVER WINNER EON

BRONZE WINNER Anglian Water Services in collaboration with Cognizant

 

 

 

 

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and Independent Recruitment Consultancy offering professional executive recruitment and managerial appointments on a permanent and fixed term contract basis. We work with customer and experience focussed organisations, who want to develop, or, improve their operation, sales, strategy, service, experience, or success. We recruit for Chief Customer Officer, Director, Head of Department, Manager and skilled strategists for; Customer Service, Customer Experience, Customer Contact, Resource Planning, Operations, Strategy, Insight, Analytics, Sales, Success, CRM, Data, Programmes, Transformation, Continuous Improvement, and Contact Centre. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-chip brands but also challenger, fintech and start-up organisations, to design, develop, deliver and manage your Customer strategy. Revolutionise your Recruitment and Retention of New Hires. Douglas Jackson Search takes the guesswork out of your hiring. Sourcing Exceptional Talent….Define your Customer Strategy. Lead your Operations. Design your Customer Experience. Direct your Digital and Customer Contact. Transform your functions. Develop your Customer Insight. Manage your Data/CRM, Deliver your Sales and Customer Success. Differentiate your business and brand.
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