Tag Archives: Ovo Energy

European Contact Centre & Customer Service Awards ECCCSA’s 2017

Posted on 30/11/2017 by Douglas Jackson Executive Search and Recruitment Consultants

Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre and Customer Service Awards.

Posted in Awards, Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Strategy, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Social Customer Service | Tagged Acrobatics, Aegon, Alan Dedicoat, ann-marie Stagg, Artic Theme, Ballet, barclaycard, Barclays Bank, Barclays Premier and Offshore Quality Team, Battersea Evolution, BGL Group, booking.com, CCMA, Co-op Customer and Membership Services, Douglas Jackson, DWP, East Sussexx Highways, ECCCSA17, European contact centre and custome service awards, Fiona Bruce, Firstsource, Genesys, Gocardless, JDRF Type 1 Diabetes charity, John Lewis Partnership, Legal and General, Lloyds bank, Merseyrail, Michelle Ansell, Ops Talent, Ovo Energy, Pindrop, Pusula Call Center, Santander, Sir Steve Redgrave, Sitel, Skyes, Tele2, Teleperformance Greece, Three(3), Ventrica, Vestel, World Remit, YapiKredi | Leave a comment

UK National Contact Centre Conference 2016

Posted on 11/11/2016 by Douglas Jackson Executive Search and Recruitment Consultants

Our Round-up of a thoroughly enjoyable & informative event UK National Contact Centre Conference from the CCMA. Continue reading →

Posted in Behavioural Assessment Tools, Best Practice, Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Strategy, Digital Experience, omni-channel, Recruitment, Video Recruitment Tools | Tagged ann-marie Stagg, AO.com, barclays, Behavioural Profiling Assessment, BUPA, CCMA, Chief Operating Officer, Chris Rickards, Complaints, Contact Centre Culture, Customer Experience Hubs, Customer Loyalty, Customer Service Manager, Customer Services Director, David Summers, Director of Consulting, Douglas Jackson Search, Ed Creadey, helen wilson, Interactive Intelligence, Ipsos loyalty, Ipsos Mori, James Walker, Justin Haines, Leon Stafford, Managing Director, Mel ODonghue Director, Next Generation Employee, Nice Systems, No 1 Times Top Company to Work for, Ovo Energy, Plantronics, Recruitment tools, resolver, Richard Kenny, Simply Business, Sunderland Contact Centre, Tammy Martin Omni Channel Director, The Daily Goat, Video Assessment Recruitment, Virtual Reality, Workforce Optimisation | Leave a comment

We Can’t Live Without Them so Why Do We Hate Them So?

Posted on 04/02/2016 by Douglas Jackson Executive Search and Recruitment Consultants

Mobile Phones, Broadband, TV and WIFI, we just can’t live without them. So why, oh why do we dislike our telecommunications, or network providers so little?

Posted in Best Practice, Contact Centre Industry, Customer Experience, customer service, Customer Service Industry, Customer Strategy, Growth of Customer Experience, multi channel customer experience, telecommunications | Tagged Apple, Best brands for customer service, BT, CSI Index, Customer Experience, Customer Satisfaction, Customer Service, Douglas Jackson, EE, First Direct, Google, Institute of Customer Services, Lovefilm, LV, Most Trusted brands, NAtionwide, Ovo Energy, Sainsburys, Sky, The Game of Thrones, TSB, Virgin Media, Vodafone, Walking Dead, Worst Customer Service | Leave a comment

Tag Archives: Ovo Energy

UK National Contact Centre Conference 2016

We Can’t Live Without Them so Why Do We Hate Them So?

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