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Category Archives: Growth of Customer Experience
Customer Experience – What Does it Mean to You?
What does Customer Experience mean to you? It seems there is still a lot of confusion around Customer Experience. In an article from Beth Richardson of IJ Golding Customer Experience Consultancy investigates customer experience job vacancies. Beth highlighted something … Continue reading
Posted in Analytics Recruitment, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, customer service, Customer Service Industry, Customer Strategy, Growth of Customer Experience, multi channel customer experience, Recruitment, Recruitment Agency, Retained Recruitment, Social Recruitment, Video Recruitment Tools
Tagged Customer Experience, Customer Experience Analytics, Customer Experience Development, Customer Experience Recruiter, Customer Experience ROI, Customer Experience Strategy, Customer Experience Transformation, Recruitment Consultant for Customer Experience
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Here’s to the next 10!
10 years ago Douglas Jackson was born, what a ride it has been. We are so proud of the growth and development of the business, over what has been a challenging economic backdrop and a constantly changing customer landscape.
Posted in Analytics Recruitment, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Executive Search, Growth of Customer Experience, multi channel customer experience, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment, Video Recruitment Tools
Tagged Chief Customer Officer Executive Search, Chief Customer Officer Recruiter, Contact Centre Director Executive Search, Customer Experience Director Recruiter, Customer Experience Executive Search, Customer Service Director Recruiter, Customer Service Executive Search, Customer Service REcruiter, Douglas Jackson, Douglas Jackson 10 years, douglas jackson recruitment, Established Recruitment Consultants, Professional Recruitment Consultant
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Does Customer Experience Drive Revenue Growth?
Does Customer Experience Drive Revenue Growth? According to the Forrester’s report ‘Customer Experience Drives Revenue Growth, 2016’, yes it does!
Posted in Continuous Improvement, Customer Experience, Customer Experience ROI, Customer Strategy, Customers, Digital Experience, Douglas Jackson, Growth of Customer Experience, multi channel customer experience
Tagged amazon, Argos, Customer Experience, Customer Experience Drives Revenue Growth in 2016, Customer Experience Recruitment, Customer Experience ROI, Customer Experience Strategy, Customer Strategy Recrutiment, Douglas Jackson, Fixed Term Interim Resource Recruitment, Forresters, Hannah-Louise Cox, Retail Customer Experience, Revenue Growth
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UK Customer Experience Awards 2016
Last week we were back at the Park Plaza, Westminster Bridge for the 2016 UK Customer Experience Awards. With one of the best views from a hotel lobby in London,(in our opinion), this event just gets bigger each year, with … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Growth of Customer Experience, Leadership
Tagged Affinity Water, British Gas, Close Brothers, customer centricity, customer experience awards, Customer Experience best practice, Direct Line, EPOS now, Financial Services Customer Experience, Findel Education, FM outsource, four Seasons Healthcare, HSS Hire, Insurance Customer Experience, Logistics Customer Experience, Microsoft, My Home Move, New Look, Now TV, OCADO, Old Mutual Wealth, Pelican Business Services, Reach Contact, Retail Customer Experience, RHP, Royal London, Scottish Water, SWR waste Management, Thames Water, TSB Customer Experience, UCAS, Utilities Customer Experience, vita student
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The Customer, The C-Suite and The ?
Earlier this year in the Gartner Executive Survey CEO’s put customer service as the most important priority after growth. “The big rise of explicit mentions of the word “customer” was very noticeable in the results of this year’s survey,” Mark … Continue reading
Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Employee Engagement, Employees, Growth of Customer Experience, Leadership, multi channel customer experience
Tagged C-suite and Customer Service, CEO's put customer service as the most important priority after growth, Chief Customer Officer, Chief Employee Officer, Customer Experience, Customer Experience is designed and developed by people., Customer Service Director, DEFAQTO RESEARCH, Douglas Jackson Customer Experience Recrutiment, Employee engagement to deliver better customer service, Gartner, Good Leadership, Head of Customer Service, Ian Golding, Leadership Recruitment, Leadership that delivers better customer experience
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We Can’t Live Without Them so Why Do We Hate Them So?
Mobile Phones, Broadband, TV and WIFI, we just can’t live without them. So why, oh why do we dislike our telecommunications, or network providers so little?
Posted in Best Practice, Contact Centre Industry, Customer Experience, customer service, Customer Service Industry, Customer Strategy, Growth of Customer Experience, multi channel customer experience, telecommunications
Tagged Apple, Best brands for customer service, BT, CSI Index, Customer Experience, Customer Satisfaction, Customer Service, Douglas Jackson, EE, First Direct, Google, Institute of Customer Services, Lovefilm, LV, Most Trusted brands, NAtionwide, Ovo Energy, Sainsburys, Sky, The Game of Thrones, TSB, Virgin Media, Vodafone, Walking Dead, Worst Customer Service
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Growth and Development of Customer Experience
For those of you across the Customer Contact industry who are still unsure about the meaning of Customer Experience:
Posted in banking, Best Practice, Business Planning, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Strategy, Douglas Jackson, Growth of Customer Experience
Tagged Advice, Awards, CEX Salary Insight, Customer Experience, Customer Experience Director, Customer Experience Headhunt, Customer Experience Strategy, Customer Strategy, CX Salary insight, Development of Customer Experience, Director of Customer Experience, Director Of Customer Experience Salary, douglas jackson recruitment, Head of Customer Experience, Head of Customer Experience Salary, multichannel, omnichannel, Salaries in Customer Experience
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