Tag Archives: Career Progression

Resource Planning – Tips to Develop Your Career

Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something akin to dabbling in the dark arts, Resource Planning has now established itself as … Continue reading

Posted in Best Practice, Candidates, Clients, Contact Centre Industry, Personal Development, Resource Planning Industry | Tagged , , , , , , , , , , | Leave a comment

So You Want to Become a Customer Service Leader?

Attracting and Retaining Customer Contact employees is an on-going challenge faced by our industry.  We all want to see more of those who choose to start a Customer Service and Contact Centre career, stay,  prosper and where possible, go on to … Continue reading

Posted in Contact Centre Industry, Customer Service Industry, Leadership, Personal Development, Talent Management | Tagged , , , , , , | Leave a comment

Contact Centres – The Future Leaders training ground

Given the number of headlines surrounding redundancies, unemployment and job shortages, a discussion ensued at DJHQ about opportunities and careers in general and how each of us have developed our careers based upon the opportunities available to us, which admittedly, were … Continue reading

Posted in Candidates, Contact Centre Industry, Customer Service Industry, Leadership, Recruitment | Tagged , , , , , , , , , , , , , , | 2 Comments