Category Archives: Social Customer Service

Around the World in 80 Days- #ECCCSA18

So to the most prestigious event in the contact centre and customer service calendar. The European Contact Centre and Customer Service Awards.  Once again held at the Battersea Evolution, this years theme ‘Around the world in 80 days’ a fitting … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, customer service, Customer Service Industry, Customer Strategy, Data, Digital, Digital Experience, Douglas Jackson, Employee Engagement, Motivation, multi channel customer experience, omni-channel, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

European Contact Centre & Customer Service Awards ECCCSA’s 2017

Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre and Customer Service Awards.

Posted in Awards, Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Strategy, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

CCMA Seminar and UK National Contact Centre Awards 2016

Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading

Posted in Analytics Recruitment, Automated Customer Service, Awards, Best Practice, business intelligence, Contact Centre Industry, Customer Contact, customer service, Customer Service Industry, Customers, Data, multi channel customer experience, Robotics, Social Customer Service, Speech Analytics | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

The Digital Experience Awards 2015

It was pleasure, as always, to be a part of this years’ Digital Experience Awards at the Riverbank Park Plaza, London, and to chair the judges’ panel for the ‘Best use of digital to improve customer experience’ category.

Posted in Awards, customer service, Customer Service Industry, Digital, Digital Experience, Douglas Jackson, omni-channel, Social Customer Service, social media, Training | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

5 Top Tips on Effective Social Customer Service

For this month’s guest blog we would like to welcome back co-author of the new book ‘Delivering Effective Social Customer Service’ – Carolyn Blunt. Carolyn shares 5 Top Tips on Effective Social Customer Service: Social customer service is the responsibility of … Continue reading

Posted in Best Practice, carolynblunt, customer service, Customer Service Industry, Customer Strategy, multi channel customer experience, Social Customer Service, social media | Tagged , , , , , , , , | Leave a comment

Best and Favourite Blogs of 2014

2014 has been one of TeamDJ’s busiest years , the uplift in activity has also carried over to the Douglas Jackson Blog with almost 10,000 views in total. We have to thank all of our Guest Bloggers who bring great themes, … Continue reading

Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Strategy, Douglas Jackson, multi channel customer experience, Recruitment Agency, Social Customer Service | Tagged , , , , , , , , , , , , | Leave a comment

Is The Future Bright For Call Centres?

For our guest blog this week, we would like to welcome Bob Horton. Bob is a board level business professional, experienced in Operations Management Leadership, Performance Improvement and leading Strategic Transformational Change. He is award winning for innovations and change, … Continue reading

Posted in Best Practice, Contact Centre Industry, Customer Contact, Customer Service Industry, Customer Strategy, Digital Experience, multi channel customer experience, omni-channel, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

What Has Been Your Best Digital Experience?

Last month was a busy awards and events time for the Team at Douglas Jackson and I personally had the great pleasure of being invited to judge at the Digital Experience Awards, at the impressive Grand Connaught Rooms, London. There were some fantastic individual presentations, business plans, innovative creations, and stories told not only within each judging category, but also throughout the day, as I had the opportunity to network and meet with many of the entrants, Subject Matter Experts Digital Leaders and Consultants. Continue reading

Posted in Awards, Contact Centre Industry, Customer Contact, Digital, Digital Experience, Douglas Jackson, Executive Search, multi channel customer experience, omni-channel, Recruitment Agency, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Customer Service Training Awards 2014.

Friday 4th July at the Radisson Blu Edwardian Hotel, Heathrow, the scene was set for the 5th annual Customer Service Training Awards, open to Customer Service Trainers all over the world.

Posted in Awards, Best Practice, Career Development, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Performance, Social Customer Service, Training | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Who Should Own the Digital Experience?

Digital customer experience is fast becoming a key business differentiator, with those responsible for the digital development and delivery being challenged to achieve the best digital initiatives to support their company, but in many organisations the key factors for a truly … Continue reading

Posted in Customer Experience, Customer Strategy, Digital, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Social Customer Service | Tagged , , , , , , , , , , , , , , , , | Leave a comment

The Call Centre and Customer Management Expo 2013

This week, some of TeamDJ have been at the Call Centre & Customer Management Expo.  This is an event that some of our team have been attending for more than ten years and we have certainly seen a great deal of changes … Continue reading

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Delivering Effective Social Customer Service to Ensure Your Brand Reputation

For this week’s Guest Blog, we are delighted to introduce Carolyn Blunt. Carolyn is the Managing Director of Real Results Training and co-author of ‘Delivering Effective Social Customer Service’,   How to Redefine the Way You Manage Customer Experience and Your … Continue reading

Posted in Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Social Customer Service, Training | Tagged , , , , , , , , , , , , , | 4 Comments