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- We are looking for a Resource Planning Analyst in the North West buff.ly/2TgbBx3 https://t.co/wH5FFHN1aZ 15 hours ago
- We are looking for a Resource Planning Analyst in the North West to support a field-based operations… twitter.com/i/web/status/1… 16 hours ago
- We are looking for a Forecasting and Capacity Planning Analyst in the North West buff.ly/34ht4vh https://t.co/sqfXCwvaij 16 hours ago
- We are partnered with a growing Utilities business in Surrey who are looking to hire an experienced Contact Centre… twitter.com/i/web/status/1… 5 days ago
- We are partnered with a growing Utilities business in Surrey who are looking to hire an experienced Collections Tea… twitter.com/i/web/status/1… 5 days ago
Category Archives: Personal Development
How You and Your Leaders Can Emerge Stronger and More Successful
How will you and your teams emerge stronger? How will you address skill gaps in your workforce? Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Career Development, Contact Centre Industry, Developing Resilient Leaders, Diversity and Inclusion, Executive Search, Hiring Resilient Leaders, Homeworking, Leadership, Motivation, Personal Development, resilience, Resilient Leadership, Talent Acquisition, Talent Management
Tagged betterleaders, betterteams, developing resilience, highperformanceleadership, hiringforresilience, How to hire resilient leaders, leadershipdevelopment, leadershipresilience, resilience, resilience profiling, Resilient Leaders, Resilient Leadership, Talent retention, talentacquisition
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Searching For Excellence and Geisha Recruiters???
Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef….many people see recruitment as easy but to become an expert takes time…… Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, customer service, Customer Strategy, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Executive Search, Hiring, Personal Development, Recruitment
Tagged Bullet Train, Douglas Jackson, douglas jackson recruitment, Douglas Jackson Search, executive search, Experienced Executive Search, Experienced Recruitment Consultant, Expert Recruitment Consultant, Fred Astaire, Geisha, Japan, Maiko, Michelle Ansell, Mount Fuji, Proven Recruitment Consultants, Recruitment Consultants, Searching For excellence, Tokyo
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The New Customer and Employee Landscape
What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in lockdown, or in the grip of pandemic as we are. On the whole, we … Continue reading
Posted in AI, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Homeworking, Leadership, multi channel customer experience, omni-channel, Personal Development, Recruitment, Robotics, Self-Management, Talent Acquisition, Talent Management, Transformation/Change
Tagged A new type of leader, AI, Automation, Contact Centre, Customer Experience, Customer Service, digitalisation, diverse workforce, diversity, Emotional Intelligence, Employee engagement, empowered workforce, EQ, Hiring Leaders with emotional intelligence, Homeworking, homeworking recruitment, human interactions, inclusive workforce, lockdown learnings, omnichannel, onboarding, remote working, remoteworking onboarding, remoteworking recruitment, The new customer service and contact centre landscape, Training, transformational change, virtual coaching, virtual management, virtual performance
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The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy; ‘Businesses that have an employee, customer-centric approach … Continue reading
Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, Customer Strategy, Douglas Jackson, Employee Engagement, Employees, Performance, Personal Development, Recruitment
Tagged Anna Denning, Candidate Experience, Customer Experience ROI, Customer Experience Strategy, Douglas Jackson, douglas jackson recruitment, Employee engagement, engaged employees, recruitment consultant candidate experience
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Reach for the Stars
It is a big space theme this week; with the release of Star Wars, the Force Awakens and the first ‘official’ British Astronaut, Major Tim Peake to blast off to the International Space Station. Over 40 years ago, I doubt Tim Peake’s … Continue reading
Posted in Best Practice, Candidates, Career Development, Interviews, Motivation, Personal Development
Tagged Astronaut, Bruce Almighty, Give me a Sign, International Space Station, Major Tim Peake, Motivation, Opportunity, Reach for the Stars, Star Wars the Force Awakens, The Independent, Zig Ziglar Quote
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Resource Planners – Your Country Needs You
Posted in Business Planning, Career Development, Contact Centre Industry, Personal Development, Recruitment, Recruitment Agency, Resource Planning Industry
Tagged Contact Centre Planning, Douglas Jackson, Forecasting, Head of Resource Planning, Resource Planning, Resource planning Jobs, Resource Planning Manager, Resource Planning Manager jobs, Resurce Planning Analyst, Scheduling
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Thinking About Relocating Your Contact Centre Career? Part 2
Following on from our earlier blog post Thinking About Relocating You Career to Exotic Shores which featured some tips, experiences and advice from some Contact Centre Managers and Leaders, who have relocated their lives and careers to India, South Africa … Continue reading
Posted in Candidates, Career Development, Contact Centre Industry, Leadership, Offshore, Personal Development
Tagged Call Centre Careers, Career Development, Contact Centre Careers, Job Opportunities Offshore, Jobs Opportunities, Offshore Careers, Philippines Jobs Opportunities, Relocating your Career Offshore
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Thinking about relocating your career to exotic shores?
Have you thought about taking your contact centre career offshore and living life as an expat? With the continued growth and development of offshore contact centre locations, Douglas Jackson are being asked to partner with many more UK organisations and … Continue reading
Posted in Candidates, Career Development, Contact Centre Industry, Offshore, Personal Development, Recruitment
Tagged call centre directors, call centre jobs, contact centre jobs, contact centre management, expat jobs, india, malta, offshore contact centre, Offshore jobs, opportunities offshore, relationship managers, south africa
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Resource Planning – Tips to Develop Your Career
Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something akin to dabbling in the dark arts, Resource Planning has now established itself as … Continue reading
Posted in Best Practice, Candidates, Clients, Contact Centre Industry, Personal Development, Resource Planning Industry
Tagged Career Development, Career Progression, Contact Centre Planning, Customer Contact Planning, Head of Resource Planning, Personal development, Professional Planning, Resource Planning, Resource Planning Analyst, Resource Planning Leader, Resource Planning Manager
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So You Want to Become a Customer Service Leader?
Attracting and Retaining Customer Contact employees is an on-going challenge faced by our industry. We all want to see more of those who choose to start a Customer Service and Contact Centre career, stay, prosper and where possible, go on to … Continue reading
Our Greatest Team
What a few weeks! Here at DJHQ, we have been blown away by what has been a truly fantastic London 2012 Olympic experience, it has been emotional, inspiring and helped make us feel even more proud to be British. Well … Continue reading
How to Improve Your Interview Performance
We read an interesting article this week from Recruitment International on how the modesty of British jobseekers might be hindering their ability to sell themselves at interview, with research showing that 92 per cent of UK jobseekers aren’t confident talking … Continue reading
Enterprise social networks are changing the employee and customer engagement landscape
Our Guest Blog this week comes from David Naylor. David is the Managing Director of Chief Customer Officers, a specialist consultancy that helps companies who want to deliver great customer experiences but are struggling to understand their customers and frustrated by their inward … Continue reading
Posted in Contact Centre Industry, Customer Experience, Customer Service Industry, Customers, Employee Engagement, Leadership, Motivation, Performance, Personal Development, Social Networking
Tagged Chief Customer Officer, Customer Experience, Customer Service, Enhancing Performance, Enterprise Social Networking, ESN, Internal Communication, Performance Management, social networks
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Celebrating Success – How do you do it?
We don’t know if it is just us but there seems to be a fair amount of positivity and excitement in the air at the moment; perhaps it is the arrival of summer with temperatures predicted in the mid 20’s … Continue reading
