Category Archives: Personal Development

The Missing Link to Employee Engagement

Posted on 24/05/2018 by

In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy; ‘Businesses that have an employee, customer-centric approach … Continue reading →

Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, Customer Strategy, Douglas Jackson, Employee Engagement, Employees, Performance, Personal Development, Recruitment | Tagged , , , , , , , , | Leave a comment

Reach for the Stars

Posted on 16/12/2015 by

It is a big space theme this week; with the release of Star Wars, the Force Awakens and the first ‘official’ British Astronaut, Major Tim Peake to blast off to the International Space Station.  Over 40 years ago, I doubt Tim Peake’s … Continue reading →

Posted in Best Practice, Candidates, Career Development, Interviews, Motivation, Personal Development | Tagged , , , , , , , , , , | Leave a comment

Resource Planners – Your Country Needs You

Posted on 22/01/2014 by
Posted in Business Planning, Career Development, Contact Centre Industry, Personal Development, Recruitment, Recruitment Agency, Resource Planning Industry | Tagged , , , , , , , , , | Leave a comment

Thinking About Relocating Your Contact Centre Career? Part 2

Posted on 10/09/2013 by

Following on from our earlier blog post Thinking About Relocating You Career to Exotic Shores which featured some tips, experiences and advice from some Contact Centre Managers and Leaders, who have relocated their lives and careers to India, South Africa … Continue reading →

Posted in Candidates, Career Development, Contact Centre Industry, Leadership, Offshore, Personal Development | Tagged , , , , , , , | Leave a comment

Thinking about relocating your career to exotic shores?

Posted on 15/05/2013 by

Have you thought about taking your contact centre career offshore and living life as an expat?  With the continued growth and development of offshore contact centre locations, Douglas Jackson are being asked to partner with many more UK organisations and … Continue reading →

Posted in Candidates, Career Development, Contact Centre Industry, Offshore, Personal Development, Recruitment | Tagged , , , , , , , , , , , | 2 Comments

Resource Planning – Tips to Develop Your Career

Posted on 09/01/2013 by

Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something akin to dabbling in the dark arts, Resource Planning has now established itself as … Continue reading →

Posted in Best Practice, Candidates, Clients, Contact Centre Industry, Personal Development, Resource Planning Industry | Tagged , , , , , , , , , , | Leave a comment

So You Want to Become a Customer Service Leader?

Posted on 10/10/2012 by

Attracting and Retaining Customer Contact employees is an on-going challenge faced by our industry.  We all want to see more of those who choose to start a Customer Service and Contact Centre career, stay,  prosper and where possible, go on to … Continue reading →

Posted in Contact Centre Industry, Customer Service Industry, Leadership, Personal Development, Talent Management | Tagged , , , , , , | Leave a comment

Our Greatest Team

Posted on 15/08/2012 by

What a few weeks!  Here at DJHQ, we have been blown away by what has been a truly fantastic London 2012 Olympic experience, it has been emotional, inspiring and helped make us feel even more proud to be British. Well … Continue reading →

Posted in Candidates, Clients, Customer Experience, Customer Service Industry, Motivation, Performance, Personal Development | Tagged , , , , , , | 1 Comment

How to Improve Your Interview Performance

Posted on 27/06/2012 by

We read an interesting article this week from Recruitment International on how the modesty of British jobseekers might be hindering their ability to sell themselves at interview, with research showing that 92 per cent of  UK jobseekers aren’t confident talking … Continue reading →

Posted in Candidates, Contact Centre Industry, Interviews, Performance, Personal Development, Recruitment, Training | Tagged , , , , , | 3 Comments

Enterprise social networks are changing the employee and customer engagement landscape

Posted on 12/06/2012 by

Our Guest Blog this week comes from David Naylor. David is the Managing Director of Chief Customer Officers, a specialist consultancy that helps companies who want to deliver great customer experiences but are struggling to understand their customers and frustrated by their inward … Continue reading →

Posted in Contact Centre Industry, Customer Experience, Customer Service Industry, Customers, Employee Engagement, Leadership, Motivation, Performance, Personal Development, Social Networking | Tagged , , , , , , , , | 4 Comments

Celebrating Success – How do you do it?

Posted on 22/05/2012 by

We don’t know if it is just us but there seems to be a fair amount of positivity and excitement in the air at the moment; perhaps it is the arrival of summer with temperatures predicted in the mid 20’s … Continue reading →

Posted in Awards, Contact Centre Industry, Leadership, Motivation, Personal Development, Training | Tagged , , , , , , , | 2 Comments