Douglas Jackson on Facebook
Douglas Jackson on Twitter
- This is an excellent opportunity for a Senior Business Analyst to lead a Team of Business Analysts within the Chang… twitter.com/i/web/status/1… 4 days ago
- My client is looking for a Scheduler to work within their operations support team - Warwick buff.ly/2KWoypi https://t.co/aA9Wcg0ff0 1 week ago
- This is a fantastic opportunity for an experienced Contact Centre Manager, Customer Service Manager to join this gr… twitter.com/i/web/status/1… 1 week ago
- Opportunity to manage a growing team, working on behalf of an established retailer to ensure delivery of exceptiona… twitter.com/i/web/status/1… 1 week ago
- An initial 3 month interim contract for a Customer Journey Manager, Customer Experience Manager - North West… twitter.com/i/web/status/1… 1 week ago
Category Archives: Analytics Recruitment
Customer Experience – What Does it Mean to You?
What does Customer Experience mean to you? It seems there is still a lot of confusion around Customer Experience. In an article from Beth Richardson of IJ Golding Customer Experience Consultancy investigates customer experience job vacancies. Beth highlighted something … Continue reading
Posted in Analytics Recruitment, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, customer service, Customer Service Industry, Customer Strategy, Growth of Customer Experience, multi channel customer experience, Recruitment, Recruitment Agency, Retained Recruitment, Social Recruitment, Video Recruitment Tools
Tagged Customer Experience, Customer Experience Analytics, Customer Experience Development, Customer Experience Recruiter, Customer Experience ROI, Customer Experience Strategy, Customer Experience Transformation, Recruitment Consultant for Customer Experience
Leave a comment
What Is the Best Method To Gain Customer Insight?
Since working for Douglas Jackson and recruiting experienced leaders and practitioners for the Customer Insight, Analytics, CRM and Product industry, I am now far more aware of each interaction I have with organisations, contact centres and other areas of my … Continue reading
Posted in Analytics, Analytics Recruitment, business intelligence, customer insight, Data, Insight/Analytics
Tagged Analytics Recruitment consultant, Anna Denning, CRM recruitment consultants, Customer analytics, Customer Data, Customer Feedback, customer insight, Customer Insight recruitment, Customer Insight Recruitment Consultants, Customer Surveys, Douglas Jackson, Insightful Data, Perry Fletcher, recruitment, Tripadvisor
Leave a comment
‘Releasing Potential’ Customer Strategy and Planning 2017
It’s that time of year again and this year to Harrogate, home of the famous Betty’s Tea Rooms and Turkish Baths for the Customer Strategy and Planning conference from the Forum, held at the grandly named Majestic Hotel. Chris Rainsforth … Continue reading
Posted in Analytics, Analytics Recruitment, Awards, Best Practice, business intelligence, Business Planning, callcentrehelper, Contact Centre Industry, Customer Contact, Customer Strategy, Douglas Jackson, Resource Planning Industry, Robotics
Tagged Aegon, Albert Einstein, BT, Chris Rainsforth, Ember Services, FCA, Harrogate, HSBC, IFDS, Jonathan George, Legal and General, Mike Harvard, Nicola Callan, Phil Andrerson, Qstory, RAC, Richard Abdy., Shop Direct, Sky Bet, Staples, The English Spa, The Forum, The Majestic Hotel, Three Ireland, Uri Hasson
Leave a comment
Here’s to the next 10!
10 years ago Douglas Jackson was born, what a ride it has been. We are so proud of the growth and development of the business, over what has been a challenging economic backdrop and a constantly changing customer landscape.
Posted in Analytics Recruitment, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Executive Search, Growth of Customer Experience, multi channel customer experience, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment, Video Recruitment Tools
Tagged Chief Customer Officer Executive Search, Chief Customer Officer Recruiter, Contact Centre Director Executive Search, Customer Experience Director Recruiter, Customer Experience Executive Search, Customer Service Director Recruiter, Customer Service Executive Search, Customer Service REcruiter, Douglas Jackson, Douglas Jackson 10 years, douglas jackson recruitment, Established Recruitment Consultants, Professional Recruitment Consultant
1 Comment
Are Your Leaders Hiring the Right Person?
How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times found that 55% of business leaders believe their lack of recruitment credentials, process, or … Continue reading
Posted in Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Contact Centre Industry, Douglas Jackson, Employee Engagement, Executive Search, Hiring, Interviews, Leadership, Recruitment Agency, Retained Recruitment, Retained Search, Retention, Social Recruitment
Tagged Assessing the right candidate, Behavioural profiling recruitment tools, Best Recruitment solutions, Better Hiring, Better retention of new hires, douglas jackson recruitment, Douglas Jackson Search, Executive Search for Customer Experience, Executive Search for Customer Operations, Executive Search for Customer Service, Executive Search Tools, hiring better people, How to hire the right person, Mcquaig behavioural profiling, psychometric job evaluation, Recruitment Agency, recruitment assessment tools, Recruitment tools
1 Comment
It’s Magic – The National Data Analytics & Insight Conference
Last week we were back at The National Data, Analytics & Insight Conference 2016, hosted by The Forum, which, once again proved to be a great success. The Forum gave an overview of where our industry is right now which … Continue reading
Posted in Analytics, Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Business Planning, Contact Centre Industry, customer insight, financial services, Interviews, Recruitment, Reporting, Resource Planning Industry
Tagged Analytics, Anglian Water, Business Analytics, Business Inteligence, Christmas Party, Customer Experience, customer insight, Customer Intelligence, Data, Data Analytics, Environment Agency, Geoban, Magic, Management Information, Myers Briggs, Presentation of Data, Quality, Reporting, Resource Planning, Royal Sun alliance, Sainsburys Bank, Stakeholder Interactions, The Forum
Leave a comment
CCMA Seminar and UK National Contact Centre Awards 2016
Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading
Posted in Analytics Recruitment, Automated Customer Service, Awards, Best Practice, business intelligence, Contact Centre Industry, Customer Contact, customer service, Customer Service Industry, Customers, Data, multi channel customer experience, Robotics, Social Customer Service, Speech Analytics
Tagged Awards, Awards best practice, Call Centre Management Association, CCMA, Contact Centre Seminar, Customer analytics, Customer Automation, customer contact, Customer Experience, Customer First, customer insight, Customer Service, Customer Strategy, Digital Customer Service, Endsleigh Insurance, Homeserve, Plantronics, Richard Kenny, Robotics, Self-Serve, UK National Contact Centre Awards, Verint, WebhelpUK
Leave a comment
Customer Strategy & Planning 2016 – All The World’s a Stage
This year, Customer Strategy and Planning headed to Stratford-upon-Avon on the weekend of the 400th anniversary of William Shakespeare’s death, so the conference was full of inspiration and quotes from one of our greatest ever writers. This year’s conference ‘Breakthrough … Continue reading
Posted in Analytics Recruitment, Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Strategy, Customers, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Performance, Resource Planning Industry
Tagged Analytics, Autoglass, back to basics, Co-operative banking, Customer Experience, customer service simplicity, Customer Strategy and Planning 2016, dimension data, direct line group, Douglas Jackson, EE, Geoban, Innovation, Intercall, Luke Sykwalker, Motability, North East Ambulance Service, Red Funnell, Resource Planning, RS Components, RSA, Severn Trent Water, Shakespeare 400, Star Wars, Stratford Upon Avon, The Forum, The Method, voice of the Customer
Leave a comment
How Do We Better Recruit Resource Planners
How do we better recruit resource planner and analytical talent in a skill short market? Continue reading
Posted in Analytics Recruitment, business intelligence, Career Development, customer insight, Recruitment, Resource Planning Industry, Talent Acquisition, Talent Management
Tagged analytical recruitment, hiring, how to recruit effective resource planners, how to recruit talent, interview techniques, out dated recruitment, recruit business intelligencespecialists, recruitment, recruitment tips, Resource Planning, resource planning recruitment, resource planning talent, screening CV's, The Forum
Leave a comment
