Douglas Jackson on Facebook
Douglas Jackson on Twitter
- We are looking for a Resource Planning Analyst in the North West buff.ly/2TgbBx3 https://t.co/wH5FFHN1aZ 14 hours ago
- We are looking for a Resource Planning Analyst in the North West to support a field-based operations… twitter.com/i/web/status/1… 14 hours ago
- We are looking for a Forecasting and Capacity Planning Analyst in the North West buff.ly/34ht4vh https://t.co/sqfXCwvaij 14 hours ago
- We are partnered with a growing Utilities business in Surrey who are looking to hire an experienced Contact Centre… twitter.com/i/web/status/1… 5 days ago
- We are partnered with a growing Utilities business in Surrey who are looking to hire an experienced Collections Tea… twitter.com/i/web/status/1… 5 days ago
Tag Archives: douglas jackson recruitment
Searching For Excellence and Geisha Recruiters???
Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef….many people see recruitment as easy but to become an expert takes time…… Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, customer service, Customer Strategy, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Executive Search, Hiring, Personal Development, Recruitment
Tagged Bullet Train, Douglas Jackson, douglas jackson recruitment, Douglas Jackson Search, executive search, Experienced Executive Search, Experienced Recruitment Consultant, Expert Recruitment Consultant, Fred Astaire, Geisha, Japan, Maiko, Michelle Ansell, Mount Fuji, Proven Recruitment Consultants, Recruitment Consultants, Searching For excellence, Tokyo
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How Will Business Planning Change?
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around Covid-19 and the impact it has had on their operations with lots of operations … Continue reading
Posted in Analytics, Analytics Recruitment, Best Practice, business intelligence, Business Planning, Contact Centre Industry, Continuous Improvement/Process Improvment, Homeworking, Resource Planning Industry
Tagged Absence Management, Cloud Technology, douglas jackson recruitment, field workforce planning, flexible working, Forecasting, Homeworkers, Homeworking, How will resource planning change, operational planning, Perry Fletcher, remote management, remote working, Resource Planning, resourcing, Scheduling, WFM, workforce management, Workforce Planning
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6 Top Tips For Video Interviews
With the nations home-working in full swing, there have been a number of changes for us all day to day. From battling with the youngest family members, prioritising home-schooling over spending time out in the garden whilst the sun is … Continue reading
Posted in Best Practice, Candidate Experience, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Douglas Jackson, Executive Search, Hiring, Homeworking, Recruitment, Recruitment Agency, Video Recruitment Tools
Tagged career advice, digital interviews, digital recruitment, Douglas Jackson, douglas jackson recruitment, Douglas Jackson Recruitment Blog, Douglas Jackson Search, Holly Beeston, Interview Advice, Top Tips for Interview, Top tips for video interviews, video interviewing, video interviews, Virtual interviews
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Stability In a Changing Market
Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever your opinions on what has happened, is happening, or about to happen, there is … Continue reading
Posted in Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Employee Engagement, multi channel customer experience, Recruitment, Recruitment Agency, Talent Acquisition, Talent Management
Tagged douglas jackson recruitment, Effective Recruitment, effective talent acquisition, executive search, general election, Hannah-Louise Cox, political landscape, recruitment change, Recruitment Consultant, stability in an uncertain market, Talent Acquisition, trust
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Europe’s finest- ECCCSAs 2019
It was the biggest yet, with 1300 attendees from over 24 countries arriving at the Battersea Evolution for the 2019 European Contact Centre and Customer Service Awards. This year the event was hosted once again by Fiona Bruce, who was … Continue reading
Posted in Awards, Best Practice, Business Planning, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Service Industry, Douglas Jackson, multi channel customer experience
Tagged ann-marie Stagg, Awards, Battersea Evolution, CCMA, Contact Centre, Customer Experience, Customer Service, Douglas Jackson, douglas jackson recruitment, ecccsa19, European contact centre and customer service awards, Fiona Bruce, Frank Bruno, Ovo Energy, papyrus
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The Culture Code for Customer Experience and launch of The Judge Club.
An early breakfast at The Ivy Covent Garden for the launch of ‘The Judge Club’ from Awards International. This independent, not for profit body has been created to help on board new judges, offer networking opportunities and advice across the … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience, customer insight, customer service, Digital Experience, Douglas Jackson, Employee Engagement, Insight/Analytics, Programmes/Projects, Social Customer Service, Talent Management
Tagged Awards, Awards International, Blue sky people change experts, Covent Garden, Customer Experience, Digital Experience, Douglas Jackson, douglas jackson recruitment, Employee engagement, judging, judging best practice, Networking, on boarding, the ivy, the judge club
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Retained Search – Not Just For The C-Suite
Retained Search – Not Just For The C-Suite. A highly effective, thorough, professional process to help target and hire the right talent. Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Executive Search, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment
Tagged Best Recruitment practice, Best Recruitment solutions, douglas jackson recruitment, Douglas Jackson Search, Executive Retained Recruitment, executive search, Recruitment Consultants, Recrutiment Agency, Retained Recruitment not just for the C Suite, Retained vs contingency, Successful Recruitment, Targetted recruitment
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The Digital Experience Awards 2019
Again, I had the pleasure of judging at this years’ UK Digital Experience Awards in London. What impresses me most about these events is the passion that the finalists have about their entries and their work in order to get to these … Continue reading
Posted in Awards, Contact Centre Industry, Digital, Digital Experience, Douglas Jackson, Employee Engagement, Insight/Analytics
Tagged Digital Awards, Digital Customer Service, Digital Experience, Digital Experience Awards, Digital Experience Recruitment, Digital Innovation, Digital Strategy development, digital transformation, Douglas Jackson, douglas jackson recruitment, Hannah-Louise Cox
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Customer Success, it isn’t Customer Experience (at least not yet)
Customer Success, it isn’t Customer Experience. (at least not yet) There is much talk across the customer community as to the rise of Customer Success and for some, some confusion as to how this now affects Customer Experience.
Posted in Customer Experience, customer insight, Customer Strategy, Customer Success, Customers, Executive Search, Hiring, Recruitment
Tagged B2B, Customer Success Director, Customer Success Executive Search, Customer Success it isn't Customer Experience, Customer Success Manager, Customer Success Recruitment, Customer Success Recruitment Consultant, Customer Success specialist, Douglas Jackson, douglas jackson recruitment, enterprise software, knowledge management, Saas, Software as a service, User Experience, UX
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The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy; ‘Businesses that have an employee, customer-centric approach … Continue reading
Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, Customer Strategy, Douglas Jackson, Employee Engagement, Employees, Performance, Personal Development, Recruitment
Tagged Anna Denning, Candidate Experience, Customer Experience ROI, Customer Experience Strategy, Douglas Jackson, douglas jackson recruitment, Employee engagement, engaged employees, recruitment consultant candidate experience
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Here’s to the next 10!
10 years ago Douglas Jackson was born, what a ride it has been. We are so proud of the growth and development of the business, over what has been a challenging economic backdrop and a constantly changing customer landscape.
Posted in Analytics Recruitment, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Executive Search, Growth of Customer Experience, multi channel customer experience, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment, Video Recruitment Tools
Tagged Chief Customer Officer Executive Search, Chief Customer Officer Recruiter, Contact Centre Director Executive Search, Customer Experience Director Recruiter, Customer Experience Executive Search, Customer Service Director Recruiter, Customer Service Executive Search, Customer Service REcruiter, Douglas Jackson, Douglas Jackson 10 years, douglas jackson recruitment, Established Recruitment Consultants, Professional Recruitment Consultant
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Are Your Leaders Hiring the Right Person?
How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times found that 55% of business leaders believe their lack of recruitment credentials, process, or … Continue reading
Posted in Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Contact Centre Industry, Douglas Jackson, Employee Engagement, Executive Search, Hiring, Interviews, Leadership, Recruitment Agency, Retained Recruitment, Retained Search, Retention, Social Recruitment
Tagged Assessing the right candidate, Behavioural profiling recruitment tools, Best Recruitment solutions, Better Hiring, Better retention of new hires, douglas jackson recruitment, Douglas Jackson Search, Executive Search for Customer Experience, Executive Search for Customer Operations, Executive Search for Customer Service, Executive Search Tools, hiring better people, How to hire the right person, Mcquaig behavioural profiling, psychometric job evaluation, Recruitment Agency, recruitment assessment tools, Recruitment tools
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Hire More Successful Leaders Who Stay Longer
Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading
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20/09/2016
Tagged Candidate Video Assessments, Chief Customer Officer Recruitment, Comprehensive Candidate Introductions, Customer Experience Director Recruitment, Customer Insight Director Recruitment, Customer Service Director Recruitment, Customer Strategy Director Recruitment, Cutting Edge behavioural Testing, Douglas Jackson, Douglas Jackson Executive Search, douglas jackson recruitment, Douglas Jackson Search, Executive Retained Recruitment, Executive Search Tool, Head of Customer Contact Recruitment, Head of Customer Experience Recruitment, Head of Customer Insight Recruitment, Head of Customer Service Recruitment, Hiring Competent Managers, Hiring Leaders who stay longer, Recruitment Testing, Successful hiring
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Competent Leaders are Key to Driving Business Growth
Recruit Competent Leaders to Drive your Business Growth, Develop and Retain your employees. Continue reading
Posted in Contact Centre Industry
Tagged Business Growth, Call Centre Management Association, call centres, CCMA, CCMA individual membership, CCMA UK, Competent Leaders, Competent Managers, Contact Centre Best Practice, Contact Centre Leaders, Customer Contact Managers, Customer Strategy, douglas jackson recruitment, Effective Recruitment, fortune.com, free CCMA membership, Hiring Competent Managers, Horrible Bosses 2, How to Achieve Business Success, Jason Bateman, Kevin Spacey, Leadership and management, McCrindle Social Research, Recruiting Competent Leaders, Universal Pictures
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Growth and Development of Customer Experience
For those of you across the Customer Contact industry who are still unsure about the meaning of Customer Experience:
Posted in banking, Best Practice, Business Planning, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Strategy, Douglas Jackson, Growth of Customer Experience
Tagged Advice, Awards, CEX Salary Insight, Customer Experience, Customer Experience Director, Customer Experience Headhunt, Customer Experience Strategy, Customer Strategy, CX Salary insight, Development of Customer Experience, Director of Customer Experience, Director Of Customer Experience Salary, douglas jackson recruitment, Head of Customer Experience, Head of Customer Experience Salary, multichannel, omnichannel, Salaries in Customer Experience
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