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Category Archives: callcentrehelper
‘Releasing Potential’ Customer Strategy and Planning 2017
It’s that time of year again and this year to Harrogate, home of the famous Betty’s Tea Rooms and Turkish Baths for the Customer Strategy and Planning conference from the Forum, held at the grandly named Majestic Hotel. Chris Rainsforth … Continue reading
Posted in Analytics, Analytics Recruitment, Awards, Best Practice, business intelligence, Business Planning, callcentrehelper, Contact Centre Industry, Customer Contact, Customer Strategy, Douglas Jackson, Resource Planning Industry, Robotics
Tagged Aegon, Albert Einstein, BT, Chris Rainsforth, Ember Services, FCA, Harrogate, HSBC, IFDS, Jonathan George, Legal and General, Mike Harvard, Nicola Callan, Phil Andrerson, Qstory, RAC, Richard Abdy., Shop Direct, Sky Bet, Staples, The English Spa, The Forum, The Majestic Hotel, Three Ireland, Uri Hasson
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Back to the Contact Centre of The Future – UK National Contact Centre Conference 2015
A content packed conference, with much to digest, great speakers, the UK National Contact Centre Conference #ukccc15 #cctr Continue reading
Posted in callcentrehelper
Tagged #ukccc15, Andy Ralphs DWP, ann-marie Stagg, Back to the contact centre of the future, Ben Page, Best Practice in Contact Centre, Call Centre, CCMA, Contact Centre, Contact centre avatar, contact centre future, contactcentre, Customer Experience, Customer Strategy, dawn redman hermes, digital transformation, Direct Line, DX, Giles Mclellan UCLAN, harj johal, helen wilson, Ipsos Mori, Martin Hill-Wilson, omnichannel, Plantronics, UK National Contact Centre Conference
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