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- An exciting opportunity has arisen for a Resource Planning Analyst to join a fast-paced and evolving business who a… twitter.com/i/web/status/1… 4 days ago
- RT @MKAMichelle: For businesses to thrive in today’s economy, finding and retaining the best employees is critical. This is especially true… 5 days ago
- Our client are looking for an experienced Team Manager who has worked in a Contact centre environment. You will be… twitter.com/i/web/status/1… 6 days ago
- The Impact Room - Jo Causon CEO Institute of Customer Service meets Hannah Louise Cox to share thoughts and insight… twitter.com/i/web/status/1… 6 days ago
- RT @MKAMichelle: Here are some recent comments from a Managing Director I recently partnered with: “We found what we know is the ideal pers… 1 week ago
Category Archives: Diversity and Inclusion
Do you have an Inner Cheerleader or Inner Critic?
Do you have an inner cheerleader, or an inner critic? Do you have nagging thoughts that you’re not good enough? This negative, self-critical voice can undermine how we feel about ourselves, our goals and our effectiveness in life and work. … Continue reading
Posted in Contact Centre Industry, Continuous Improvement, Developing Resilient Leaders, Diversity and Inclusion, Douglas Jackson, Hiring Resilient Leaders, Motivation, Performance, resilience, Resilient Leadership
Tagged Cheereleader mindset, diverse leadership, diversity, inner cheerleader, inner critic, Mindset, resilience, resilient leader, Sandy hennis FRGS, The Ice Maiden Expedition
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Diversity through recruitment
Are you considering a more diverse, inclusive recruitment strategy? Continue reading
Posted in Best Practice, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring Resilient Leaders, Leadership, Performance, Personal Development, resilience, Resilient Leadership, Retained Recruitment, Retained Search, Retention, Social Recruitment, Talent Acquisition, talent development, Talent Management
Tagged diverseemployees, diverseemployment, diverseleadership, diversity, Diversity recruitment, hiring more diverse leaders, hiring more diverse staff, I&D Strategy, inclusion, inclusive strategy, inclusive workforce, recruitment, Talent Acquisition, Talent attraction
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How You and Your Leaders Can Emerge Stronger and More Successful
How will you and your teams emerge stronger? How will you address skill gaps in your workforce? Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Career Development, Contact Centre Industry, Developing Resilient Leaders, Diversity and Inclusion, Executive Search, Hiring Resilient Leaders, Homeworking, Leadership, Motivation, Personal Development, resilience, Resilient Leadership, Talent Acquisition, Talent Management
Tagged betterleaders, betterteams, developing resilience, highperformanceleadership, hiringforresilience, How to hire resilient leaders, leadershipdevelopment, leadershipresilience, resilience, resilience profiling, Resilient Leaders, Resilient Leadership, Talent retention, talentacquisition
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Basketball, Burgers and Resilient Leadership.
What does basketball and burgers have to do with resilient leadership? Learn more in this short article. Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Contact Centre Industry, Customer Strategy, Customers, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Leadership, Motivation, Recruitment, Self-Management, Talent Acquisition, Talent Management
Tagged amazon, Basketball, Burgers, Creating a great team, determination, Douglas Jackson, Douglas Jackson Recruitment Blog, executive search, goals success, How to hire great leaders, How to hire resilient leaders, leading a great team, Mcdonalds, Michael Jordan, Michelle Ansell, Netflix, persistance, Ray Kroc, resilience, Resilient Leaders, Resilient Leadership, The Founder, The Last Dance
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Searching For Excellence and Geisha Recruiters???
Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef….many people see recruitment as easy but to become an expert takes time…… Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, customer service, Customer Strategy, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Executive Search, Hiring, Personal Development, Recruitment
Tagged Bullet Train, Douglas Jackson, douglas jackson recruitment, Douglas Jackson Search, executive search, Experienced Executive Search, Experienced Recruitment Consultant, Expert Recruitment Consultant, Fred Astaire, Geisha, Japan, Maiko, Michelle Ansell, Mount Fuji, Proven Recruitment Consultants, Recruitment Consultants, Searching For excellence, Tokyo
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The New Customer and Employee Landscape
What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in lockdown, or in the grip of pandemic as we are. On the whole, we … Continue reading
Posted in AI, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Homeworking, Leadership, multi channel customer experience, omni-channel, Personal Development, Recruitment, Robotics, Self-Management, Talent Acquisition, Talent Management, Transformation/Change
Tagged A new type of leader, AI, Automation, Contact Centre, Customer Experience, Customer Service, digitalisation, diverse workforce, diversity, Emotional Intelligence, Employee engagement, empowered workforce, EQ, Hiring Leaders with emotional intelligence, Homeworking, homeworking recruitment, human interactions, inclusive workforce, lockdown learnings, omnichannel, onboarding, remote working, remoteworking onboarding, remoteworking recruitment, The new customer service and contact centre landscape, Training, transformational change, virtual coaching, virtual management, virtual performance
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Accelerated Digital Transformations
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations have gravitated to the lack of ‘red tape’ during the latest digital transformation projects … Continue reading
Posted in Analytics Recruitment, Automated Customer Service, Best Practice, Business Planning, Contact Centre Industry, Continuous Improvement, Customer Experience, customer service, Customer Strategy, Diversity and Inclusion, Homeworking, multi channel customer experience, Transformation/Change
Tagged Accelerated Digital Transformation, Business as usual, business operations, digital transformation, digital transformation projects, diverse recrutiment, diversityrecruitment, Douglas Jackson, empowering stakeholders, flexible working, Holly Beeston, Homeworking, inclusiverecruitment, increased urgency, large scale transformation, lockdown, Recruitment Consultant, transformation
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