Tag Archives: Resource Planning

Optimizing Organisational Efficiency: The Vital Role of a Resource Planning Director

Posted on 24/07/2023 by Douglas Jackson Diverse Impactful Leadership

Why your organisation should have or needs a great Resource Planning Director. Continue reading →

Posted in Analytics Recruitment, Business Planning, Douglas Jackson, Leadership, Resource Planning Industry | Tagged Director of Operational Support, Douglas Jackson, Operational Efficiency, Resource Planning, Resource Planning Director, resourceplanningdirector, WFM | Leave a comment

What’s Next For Planning – Chief Planning Officer?

Posted on 09/04/2021 by Douglas Jackson Diverse Impactful Leadership

What’s Next For Planning – Chief Planning Officer? Continue reading →

Posted in Analytics, Analytics Recruitment, Business Planning, Career Development, Customer Strategy, Data, Resource Planning Industry | Tagged boardroom, business conitnuity planning, Business Planning, CEO, chief data officer, Chief planning officer, operational support planning, Resource Planning | Leave a comment

How Will Business Planning Change?

Posted on 07/04/2020 by Douglas Jackson Diverse Impactful Leadership

Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around Covid-19 and the impact it has had on their operations with lots of operations … Continue reading →

Posted in Analytics, Analytics Recruitment, Best Practice, business intelligence, Business Planning, Contact Centre Industry, Continuous Improvement/Process Improvment, Homeworking, Resource Planning Industry | Tagged Absence Management, Cloud Technology, douglas jackson recruitment, field workforce planning, flexible working, Forecasting, Homeworkers, Homeworking, How will resource planning change, operational planning, Perry Fletcher, remote management, remote working, Resource Planning, resourcing, Scheduling, WFM, workforce management, Workforce Planning | Leave a comment

Being Your Personal Best: Customer Strategy and Planning 2018

Posted on 25/04/2018 by Douglas Jackson Diverse Impactful Leadership

This week #TeamDJ were back in Harrogate, (who now have their very own Ivy restaurant for those foodies planning a trip), for the Customer Strategy and Planning Conference from The Forum. The Forum are now in their 19th year, in … Continue reading →

Posted in AI, Analytics Recruitment, Automated Customer Service, Awards, Behavioural Assessment Tools, Best Practice, Business Planning, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, customer insight, Employee Engagement, Leadership, Motivation, Resource Planning Industry, Robotics, Speech Analytics, Talent Management, Transformation/Change | Tagged ACCA, ADT, Analytics, Anglian Water, Aspect, barclays, BI, Bob Stella, BT, customer insight, Customer Strategy and Planning, Douglas Jackson, FSCS, Harrogate, Homeserve, Indoor Gold, Jasmeet Narang, Jennifer Holloway, MI, Nicola Callan, Personal Branding for Brits, Phil Coole, Primeast, Qstory, Resource Planning, Richard Brimble, RS Components, Sainsburys Bank, Sky UK, The Forum, The Ivy Harrogate, The Majestic Harrogate, The Perfect handshake, Your Personal Brand | Leave a comment

It’s Magic – The National Data Analytics & Insight Conference

Posted on 24/11/2016 by Douglas Jackson Diverse Impactful Leadership

Last week we were back at The National Data, Analytics & Insight Conference 2016, hosted by The Forum, which, once again proved to be a great success. The Forum gave an overview of where our industry is right now which … Continue reading →

Posted in Analytics, Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Business Planning, Contact Centre Industry, customer insight, financial services, Interviews, Recruitment, Reporting, Resource Planning Industry | Tagged Analytics, Anglian Water, Business Analytics, Business Inteligence, Christmas Party, Customer Experience, customer insight, Customer Intelligence, Data, Data Analytics, Environment Agency, Geoban, Magic, Management Information, Myers Briggs, Presentation of Data, Quality, Reporting, Resource Planning, Royal Sun alliance, Sainsburys Bank, Stakeholder Interactions, The Forum | Leave a comment

Customer Strategy & Planning 2016 – All The World’s a Stage

Posted on 27/04/2016 by Douglas Jackson Diverse Impactful Leadership

This year, Customer Strategy and Planning headed to Stratford-upon-Avon on the weekend of the 400th anniversary of William Shakespeare’s death, so the conference was full of inspiration and quotes from one of our greatest ever writers. This year’s conference ‘Breakthrough … Continue reading →

Posted in Analytics Recruitment, Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Strategy, Customers, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Performance, Resource Planning Industry | Tagged Analytics, Autoglass, back to basics, Co-operative banking, Customer Experience, customer service simplicity, Customer Strategy and Planning 2016, dimension data, direct line group, Douglas Jackson, EE, Geoban, Innovation, Intercall, Luke Sykwalker, Motability, North East Ambulance Service, Red Funnell, Resource Planning, RS Components, RSA, Severn Trent Water, Shakespeare 400, Star Wars, Stratford Upon Avon, The Forum, The Method, voice of the Customer | Leave a comment

How Do We Better Recruit Resource Planners

Posted on 29/10/2015 by Douglas Jackson Diverse Impactful Leadership

How do we better recruit resource planner and analytical talent in a skill short market? Continue reading →

Posted in Analytics Recruitment, business intelligence, Career Development, customer insight, Recruitment, Resource Planning Industry, Talent Acquisition, Talent Management | Tagged analytical recruitment, hiring, how to recruit effective resource planners, how to recruit talent, interview techniques, out dated recruitment, recruit business intelligencespecialists, recruitment, recruitment tips, Resource Planning, resource planning recruitment, resource planning talent, screening CV's, The Forum | Leave a comment

Sorry We Can’t Hire You – Wrong Industry!

Posted on 22/07/2015 by Douglas Jackson Diverse Impactful Leadership

Sorry We Can’t Hire You – Wrong Industry! Why transferable skills regardless of industry could be useful in your search for top talent across planning, analytics and data. Continue reading →

Posted in Business Planning, Candidate Experience, Candidates, Clients, Contact Centre Industry, Customer Contact, CV's, Douglas Jackson, Hiring, Jobs, Recruitment | Tagged Barriers to Hiring Recruitment, Big Data recruitment, Business Intelligence recruitment, Customer contact analytics, Douglas Jackson, hiring, hiring strategies, Industry knowledge, James Vicary, Management Information, MI, recruitment, Resource Planning, Successful Recruitment, Vertical Markets | Leave a comment

The Forum – Customer Strategy & Planning Conference – Changing Gear.

Posted on 29/04/2015 by Douglas Jackson Diverse Impactful Leadership

This week, some of TeamDJ headed up to Newcastle for the Customer Strategy and Planning Conference. The event opened with some light-hearted, North East linguistic training from the Forum’s adopted ‘Geordie’ Chris Rainsforth. The 400+ strong delegates were able to successfully … Continue reading →

Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, Digital Experience, Douglas Jackson | Tagged #forumconf, Argos, Awards, British Gas, CEX, Contact Centre, Contact Centre Analytics, Customer Contact Planning, Customer Experinece, Customer Strategy, Digital Experience, Douglas Jackson, DX, Employee engagement, Essex and Suggolk Water, Hughes Insurance, Innovation Awards, James Leach, LV, Motability, multichannel, NE Ambulance, omni channel, Resource Planning, Response, self help, Self-Serve, The Forum, The Forum online, Ulster University | Leave a comment

The Not so Mad Scientists – Back Office Planning for All

Posted on 17/03/2015 by Douglas Jackson Diverse Impactful Leadership

For our Guest Blog, this week we welcome back Keith Stapleton, a resource planning specialist and founder of Select Planning Limited. Over to Keith.. I have observed and helped those involved with life and death situations, within the emergency services, … Continue reading →

Posted in Business Planning, Contact Centre Industry, Customer Strategy, Resource Planning Industry | Tagged back office resource planning, contact centre resource planning, Effective back office planning, keith stapleton, Resource Planning, resource planning consultant, select planning, the mad scientists, workforce management | Leave a comment

Customer Strategy and Planning – ‘Bridging the Gap’

Posted on 30/04/2014 by Douglas Jackson Diverse Impactful Leadership

April 2014 and TeamDJ head to Brighton for this year’s Customer Strategy and Planning Conference. The headline; ‘Bridging the Gap’, almost had a dual meaning, along with the twitter hashtag #roadtobrighton, as, just before the start of the Professional Planning … Continue reading →

Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Employee Engagement, Homeworking, Performance, Resource Planning Industry, Talent Management | Tagged Arise Homeworking, Awards, Best Practice in Contact Centre, brighton, Call Centre Best Practice, Call Centre Development, Capital One, Contact Centre, Contact Centre Awards, customer engagement, Customer Strategy, Darren Lawrenson, Employee engagement, Innovation, LV, Neopost, PPF Heroes, PPFCONF, Professional Planning Forum, Resource Planning, Richard Sedley, Santander, Seren, Speech Analytics, UPC, WebhelpUK | Leave a comment

Resource Planners – Your Country Needs You

Posted on 22/01/2014 by Douglas Jackson Diverse Impactful Leadership

Posted in Business Planning, Career Development, Contact Centre Industry, Personal Development, Recruitment, Recruitment Agency, Resource Planning Industry | Tagged Contact Centre Planning, Douglas Jackson, Forecasting, Head of Resource Planning, Resource Planning, Resource planning Jobs, Resource Planning Manager, Resource Planning Manager jobs, Resurce Planning Analyst, Scheduling | Leave a comment

Our guest blog this week is from Keith Stapleton, Keith is one of the co-founders of Select Planning; a team of award winning consultants, each with extensive experience and expertise in strategic and operational call centre and back office resource planning. … Continue reading →

Posted on 18/06/2013 by Douglas Jackson Diverse Impactful Leadership | 1 Comment

Customer Strategy & Planning 2013 – Putting People First

Posted on 01/05/2013 by Douglas Jackson Diverse Impactful Leadership

This week, TeamDJ joined almost 600 delegates and The Professional Planning Forum at the Chesford Grange Hotel in Kenilworth for their 2013 Customer Strategy & Planning Conference. As always there was a really positive energy surrounding the conference, with a … Continue reading →

Posted in Awards, Best Practice, Contact Centre Industry, Customer Strategy, Douglas Jackson, Performance, Resource Planning Industry | Tagged Awards, Contact Centre Degree, contact centre events, Contact Centre Planning, contact centres, Customer Planning, Customer Strategy, Customer Strategy Degree, Head of Resource Planning, Innovation Awards, Resource Planning, Resource Planning Leader, Resource Planning Manager | 3 Comments

Resource Planning – Tips to Develop Your Career

Posted on 09/01/2013 by Douglas Jackson Diverse Impactful Leadership

Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something akin to dabbling in the dark arts, Resource Planning has now established itself as … Continue reading →