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- We hope everyone has had a good week, another short one next week and for our team Friday 'virtual drinks' this wee… twitter.com/i/web/status/1… 3 days ago
- The office received the following feedback recently for John from Andy. Well done John and thank you Andy for taki… twitter.com/i/web/status/1… 3 days ago
- I’m currently partnered with a scaling business who are looking to introduce a Customer Experience Manager to their… twitter.com/i/web/status/1… 6 days ago
- I am looking for a strong Customer Service Manager or Operations Manager for an organisation that is expanding thei… twitter.com/i/web/status/1… 1 week ago
- TeamDJ are supporting Mental Health Awareness Week, there is some help and advice in abundance and if you haven't a… twitter.com/i/web/status/1… 1 week ago
Tag Archives: workforce management
How Will Business Planning Change?
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around Covid-19 and the impact it has had on their operations with lots of operations … Continue reading
Posted in Analytics, Analytics Recruitment, Best Practice, business intelligence, Business Planning, Contact Centre Industry, Continuous Improvement/Process Improvment, Homeworking, Resource Planning Industry
Tagged Absence Management, Cloud Technology, douglas jackson recruitment, field workforce planning, flexible working, Forecasting, Homeworkers, Homeworking, How will resource planning change, operational planning, Perry Fletcher, remote management, remote working, Resource Planning, resourcing, Scheduling, WFM, workforce management, Workforce Planning
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The Not so Mad Scientists – Back Office Planning for All
For our Guest Blog, this week we welcome back Keith Stapleton, a resource planning specialist and founder of Select Planning Limited. Over to Keith.. I have observed and helped those involved with life and death situations, within the emergency services, … Continue reading
Posted in Business Planning, Contact Centre Industry, Customer Strategy, Resource Planning Industry
Tagged back office resource planning, contact centre resource planning, Effective back office planning, keith stapleton, Resource Planning, resource planning consultant, select planning, the mad scientists, workforce management
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5 Planning Tips To Help Get The Results You Want
Our guest blog this week is from Keith Stapleton, Keith is one of the co-founders of Select Planning; a team of award winning consultants, each with extensive experience and expertise in strategic and operational call centre and back office resource planning. … Continue reading
