Tag Archives: workforce management

How Will Business Planning Change?

Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around Covid-19 and the impact it has had on their operations with lots of operations … Continue reading

Posted in Analytics, Analytics Recruitment, Best Practice, business intelligence, Business Planning, Contact Centre Industry, Continuous Improvement/Process Improvment, Homeworking, Resource Planning Industry | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment

The Not so Mad Scientists – Back Office Planning for All

For our Guest Blog, this week we welcome back Keith Stapleton, a resource planning specialist and founder of Select Planning Limited. Over to Keith.. I have observed and helped those involved with life and death situations, within the emergency services, … Continue reading

Posted in Business Planning, Contact Centre Industry, Customer Strategy, Resource Planning Industry | Tagged , , , , , , , , | Leave a comment

Our guest blog this week is from Keith Stapleton, Keith is one of the co-founders of Select Planning; a team of award winning consultants, each with extensive experience and expertise in strategic and operational call centre and back office resource planning.  … Continue reading

Posted on by Douglas Jackson Executive Search and Recruitment Consultants | 1 Comment