Tag Archives: Innovation Awards

The Forum – Customer Strategy & Planning Conference – Changing Gear.

This week, some of TeamDJ headed up to Newcastle for the Customer Strategy and Planning Conference. The event opened with some light-hearted, North East linguistic training from the Forum’s adopted ‘Geordie’ Chris Rainsforth.  The 400+ strong delegates were able to successfully … Continue reading

Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, Digital Experience, Douglas Jackson | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Customer Strategy & Planning 2013 – Putting People First

This week, TeamDJ joined almost 600 delegates and The Professional Planning Forum at the Chesford Grange Hotel in Kenilworth for their 2013 Customer Strategy & Planning Conference. As always there was a really positive energy surrounding the conference, with a … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Strategy, Douglas Jackson, Performance, Resource Planning Industry | Tagged , , , , , , , , , , , , | 3 Comments

Customer Contact Planning Innovation Conference and Awards

Some of #TeamDJ are just returning back to the office after a fantastic and very busy few days at the Customer Contact Planning Conference.  The event was bigger than ever this year with over 600 delegates in attendance with a … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Resource Planning Industry | Tagged , , , , , , , , , , | Leave a comment