Tag Archives: British Gas

UK Customer Experience Awards 2016

Last week we were back at the Park Plaza, Westminster Bridge for the 2016 UK Customer Experience Awards. With one of the best views from a hotel lobby in London,(in our opinion), this event just gets bigger each year, with … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Growth of Customer Experience, Leadership | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

The UK National Contact Centre Awards 2015

Last week, TeamDJ were delighted to attend the CCMA Seminar ‘The Future of Contact Centre Working’ held at the Brewery, Montcalm Hotels. The Seminar featured some great sessions including: 

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The Forum – Customer Strategy & Planning Conference – Changing Gear.

This week, some of TeamDJ headed up to Newcastle for the Customer Strategy and Planning Conference. The event opened with some light-hearted, North East linguistic training from the Forum’s adopted ‘Geordie’ Chris Rainsforth.  The 400+ strong delegates were able to successfully … Continue reading

Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, Digital Experience, Douglas Jackson | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment