Tag Archives: Customer Contact Planning

The Forum – Customer Strategy & Planning Conference – Changing Gear.

This week, some of TeamDJ headed up to Newcastle for the Customer Strategy and Planning Conference. The event opened with some light-hearted, North East linguistic training from the Forum’s adopted ‘Geordie’ Chris Rainsforth.  The 400+ strong delegates were able to successfully … Continue reading

Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, Digital Experience, Douglas Jackson | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Resource Planning – Tips to Develop Your Career

Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something akin to dabbling in the dark arts, Resource Planning has now established itself as … Continue reading

Posted in Best Practice, Candidates, Clients, Contact Centre Industry, Personal Development, Resource Planning Industry | Tagged , , , , , , , , , , | Leave a comment

Sharing Customer Contact Best Practice

Last week some of the team at Douglas Jackson were at the Professional Planning Forum’s Best Practice Seminar, which, this year was held at ‘The Theatre of Dreams’; Manchester United’s football ground Old Trafford.

Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Outbound, Resource Planning Industry, Speech Analytics | Tagged , , , , , , , , , | Leave a comment