Tag Archives: Speech Analytics

Customer Strategy and Planning – ‘Bridging the Gap’

April 2014 and TeamDJ head to Brighton for this year’s Customer Strategy and Planning Conference.  The headline; ‘Bridging the Gap’, almost had a dual meaning, along with the twitter hashtag #roadtobrighton, as, just before the start of the Professional Planning … Continue reading

Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Employee Engagement, Homeworking, Performance, Resource Planning Industry, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Sharing Customer Contact Best Practice

Last week some of the team at Douglas Jackson were at the Professional Planning Forum’s Best Practice Seminar, which, this year was held at ‘The Theatre of Dreams’; Manchester United’s football ground Old Trafford.

Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Outbound, Resource Planning Industry, Speech Analytics | Tagged , , , , , , , , , | Leave a comment