Category Archives: Career Development

New Horizons at Douglas Jackson

After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite.  The Suite … Continue reading

Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Reach for the Stars

It is a big space theme this week; with the release of Star Wars, the Force Awakens and the first ‘official’ British Astronaut, Major Tim Peake to blast off to the International Space Station.  Over 40 years ago, I doubt Tim Peake’s … Continue reading

Posted in Best Practice, Candidates, Career Development, Interviews, Motivation, Personal Development | Tagged , , , , , , , , , , | Leave a comment

How Do We Better Recruit Resource Planners

How do we better recruit resource planner and analytical talent in a skill short market? Continue reading

Posted in Analytics Recruitment, business intelligence, Career Development, customer insight, Recruitment, Resource Planning Industry, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , | Leave a comment

Customer Service Training Awards 2014.

Friday 4th July at the Radisson Blu Edwardian Hotel, Heathrow, the scene was set for the 5th annual Customer Service Training Awards, open to Customer Service Trainers all over the world.

Posted in Awards, Best Practice, Career Development, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Performance, Social Customer Service, Training | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Resource Planners – Your Country Needs You

Posted in Business Planning, Career Development, Contact Centre Industry, Personal Development, Recruitment, Recruitment Agency, Resource Planning Industry | Tagged , , , , , , , , , | Leave a comment

UK National Contact Centre Conference

One of the great things about the Customer Contact industry is that there are a good number of conferences and award ceremonies to help share best practice, learn from subject matter experts and celebrate the achievements made and last week, … Continue reading

Posted in Best Practice, Career Development, Contact Centre Industry | Tagged , , , , , , , , , , , | Leave a comment

Thinking About Relocating Your Contact Centre Career? Part 2

Following on from our earlier blog post Thinking About Relocating You Career to Exotic Shores which featured some tips, experiences and advice from some Contact Centre Managers and Leaders, who have relocated their lives and careers to India, South Africa … Continue reading

Posted in Candidates, Career Development, Contact Centre Industry, Leadership, Offshore, Personal Development | Tagged , , , , , , , | Leave a comment

Thinking about relocating your career to exotic shores?

Have you thought about taking your contact centre career offshore and living life as an expat?  With the continued growth and development of offshore contact centre locations, Douglas Jackson are being asked to partner with many more UK organisations and … Continue reading

Posted in Candidates, Career Development, Contact Centre Industry, Offshore, Personal Development, Recruitment | Tagged , , , , , , , , , , , | 2 Comments