Douglas Jackson on Facebook
Douglas Jackson on Twitter
- How important are your people...Really? This might seem an easy question to answer, as I imagine most customer led… twitter.com/i/web/status/1… 4 days ago
- John recently received great feedback following the successful completion of two business critical hires for a fast… twitter.com/i/web/status/1… 5 days ago
- Congratulations to all the winners at the #ukccca20 UK National Contact Centre Awards 2020 buff.ly/2ROW0Ue https://t.co/FTPtTeiJkK 5 days ago
- Are you and your leadership team still trying to work out the best way to effectively lead/manage your Hybrid Workf… twitter.com/i/web/status/1… 6 days ago
- RT @douglasjackson: I saw a term this week regarding Executive Search firms, 'cookie cutter'. It was a new one on me but it was calling o… 1 week ago
Tag Archives: Homeworking
Returning to the office…Covid Recovery for business…
Are you thinking about the key considerations for getting your team back to the office post Covid. Is your communication and employee engagement high enough? Continue reading
Posted in Best Practice, Business Planning, Employee Engagement, Employees, Homeworking, Leadership, Performance, resilience
Tagged Business Performance, Covid Recovery for business, Douglas Jackson, Employee communication, Employee engagement, Enhancing teams, Hannah Louise Cox, Homeworking, Office Safety, Premises, remote working
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The New Customer and Employee Landscape
What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in lockdown, or in the grip of pandemic as we are. On the whole, we … Continue reading
Posted in AI, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Homeworking, Leadership, multi channel customer experience, omni-channel, Personal Development, Recruitment, Robotics, Self-Management, Talent Acquisition, Talent Management, Transformation/Change
Tagged A new type of leader, AI, Automation, Contact Centre, Customer Experience, Customer Service, digitalisation, diverse workforce, diversity, Emotional Intelligence, Employee engagement, empowered workforce, EQ, Hiring Leaders with emotional intelligence, Homeworking, homeworking recruitment, human interactions, inclusive workforce, lockdown learnings, omnichannel, onboarding, remote working, remoteworking onboarding, remoteworking recruitment, The new customer service and contact centre landscape, Training, transformational change, virtual coaching, virtual management, virtual performance
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How Will Business Planning Change?
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around Covid-19 and the impact it has had on their operations with lots of operations … Continue reading
Posted in Analytics, Analytics Recruitment, Best Practice, business intelligence, Business Planning, Contact Centre Industry, Continuous Improvement/Process Improvment, Homeworking, Resource Planning Industry
Tagged Absence Management, Cloud Technology, douglas jackson recruitment, field workforce planning, flexible working, Forecasting, Homeworkers, Homeworking, How will resource planning change, operational planning, Perry Fletcher, remote management, remote working, Resource Planning, resourcing, Scheduling, WFM, workforce management, Workforce Planning
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Accelerated Digital Transformations
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the digital transformation space. A number of conversations have gravitated to the lack of ‘red tape’ during the latest digital transformation projects … Continue reading
Posted in Analytics Recruitment, Automated Customer Service, Best Practice, Business Planning, Contact Centre Industry, Continuous Improvement, Customer Experience, customer service, Customer Strategy, Diversity and Inclusion, Homeworking, multi channel customer experience, Transformation/Change
Tagged Accelerated Digital Transformation, Business as usual, business operations, digital transformation, digital transformation projects, diverse recrutiment, diversityrecruitment, Douglas Jackson, empowering stakeholders, flexible working, Holly Beeston, Homeworking, inclusiverecruitment, increased urgency, large scale transformation, lockdown, Recruitment Consultant, transformation
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Contact Centre Homeworking
In the second of our guest blogs we would like to welcome to the stage Gillian Bell – Gillian is presently a Management Consultant with At Home Customer Contacts, a business which focusses on home-sourcing across the UK and US … Continue reading
Posted in Candidates, Contact Centre Industry, Customer Service Industry, Hiring, Homeworking, Recruitment
Tagged Call Centre Advisor, Call Centre Agents, Call Centre Homeworkers, Call Centre Resourcing, Conference, Contact Centre Homeworkers, Contact Centre Resourcing, Customer Service Homeworking, Homeworkers, Homeworking, Homeworking event, Resource solutions
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