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- We are currently recruiting a Resource Planning Manager for an exciting brand based in the North East… twitter.com/i/web/status/1… 2 hours ago
- Look at these amazing fairy cakes from the talented Eloise, helping #TeamDJ raise money for @BBCCiN… twitter.com/i/web/status/1… 4 hours ago
- Another great conference from @CCMATALK with @MoiraClark @HenleyBSchool @Moneypenny @HelenWilson_CX @IpsosMORI… twitter.com/i/web/status/1… 1 day ago
- The Future of Work in Contact Centres …uglasjacksonrecruitment.wordpress.com/2019/11/14/the… https://t.co/GW8Mp6iBXl 1 day ago
- I am looking for a Contact Centre Manager / Customer Service Manager or Operations Manager that has managed contact… twitter.com/i/web/status/1… 1 day ago
Tag Archives: Recruitment Consultant
Voice Still King in Retail
I had the opportunity of attending a retail round-table event hosted by Ann-Marie Stagg and the CCMA in London last week, titled ‘The Future of Retail’. As you would expect, AI and Bots were heavily featured, although interestingly, voice was … Continue reading
Posted in AI, Analytics, Automated Customer Service, Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, customer service, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Recruitment, Retail, Retained Recruitment, Retained Search
Tagged AI in Call Centres, ann-marie Stagg, Asos, Ben Page, CCMA, Chatbots, Douglas Jackson, Ipsos Mori, is voice still king in retail, John Lewis, Kerry Gidziewicz, Lego, marcus hickman, Recruitment Consultant, The Co-Op, The future of retail, trust in customer service, voice biometrics, voice technology of the future, Wilko
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When is a Recruitment Specialist not a Specialist?
In recent weeks, we have been asked to recruit a number of newly created senior Customer Service appointments for organisations undergoing major transformation or change across their estate. Whilst working with the COO for one of these businesses, to develop … Continue reading
Posted in Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Recruitment, Recruitment Agency, Talent Management
Tagged Call Centre Director, Contact Centre, Contact Centre Director, contact centre jobs, Customer Service Director, Customer Service Jobs, customer service manage, Customer Services, executive search, Head of Contact Centre, recruitment advice, Recruitment Agency, Recruitment Consultant, Recruitment specialist, Search & Selection
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Great Interview Presentation & Preparation
In our role of recruiting Executive & Managerial appointments for the Call Centre and Customer Service industry, the consultants at Douglas Jackson are lucky enough to work with and represent some really talented and inspiring people, teams and departments.
Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Hiring, Interviews, Leadership, Recruitment
Tagged contact centre jobs, Customer Service, Customer Service Jobs, customer service manage, interview preparation, interview presentation, recruitment, recruitment advice, Recruitment Consultant
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Welcome to Douglas Jackson
Welcome to Douglas Jackson’s Blog: Douglas Jackson are an Executive & Managerial recruitment organisation, specialising across the Contact Centre, Outsourcing & Customer Service industry. We specialise in placing Executive and Managerial level positions, as well as skilled Analyst appointments across all … Continue reading
