Category Archives: Motivation

Being Your Personal Best: Customer Strategy and Planning 2018

This week #TeamDJ were back in Harrogate, (who now have their very own Ivy restaurant for those foodies planning a trip), for the Customer Strategy and Planning Conference from The Forum. The Forum are now in their 19th year, in … Continue reading

Posted in AI, Analytics Recruitment, Automated Customer Service, Awards, Behavioural Assessment Tools, Best Practice, Business Planning, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, customer insight, Employee Engagement, Leadership, Motivation, Resource Planning Industry, Robotics, Speech Analytics, Talent Management, Transformation/Change | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Reach for the Stars

It is a big space theme this week; with the release of Star Wars, the Force Awakens and the first ‘official’ British Astronaut, Major Tim Peake to blast off to the International Space Station.  Over 40 years ago, I doubt Tim Peake’s … Continue reading

Posted in Best Practice, Candidates, Career Development, Interviews, Motivation, Personal Development | Tagged , , , , , , , , , , | Leave a comment

What Have You Done Today To Make You Feel Proud? – UKCX Awards 2014

Now in it’s 5th year and after out growing their previous venue The UK Customer Experience Awards took to the stage at the ExCeL London.

Posted in Awards, Best Practice, Customer Experience, Customer Strategy, Customers, Employee Engagement, Employees, Motivation | Tagged , , , , , , , , , , , , , , | Leave a comment

Customer Experience Excellence

Last Friday, Douglas Jackson Consultants attended the Customer Experience Awards, for a day of judging, dinner and award presentations.  The venue for the event was The Grand Connaught Rooms, which offered an excellent venue to celebrate customer experience excellence.

Posted in Awards, Best Practice, Candidates, Clients, Contact Centre Industry, Customer Experience, Customer Service Industry, Motivation | Tagged , , , , , | 4 Comments

Our Greatest Team

What a few weeks!  Here at DJHQ, we have been blown away by what has been a truly fantastic London 2012 Olympic experience, it has been emotional, inspiring and helped make us feel even more proud to be British. Well … Continue reading

Posted in Candidates, Clients, Customer Experience, Customer Service Industry, Motivation, Performance, Personal Development | Tagged , , , , , , | 1 Comment

Enterprise social networks are changing the employee and customer engagement landscape

Our Guest Blog this week comes from David Naylor. David is the Managing Director of Chief Customer Officers, a specialist consultancy that helps companies who want to deliver great customer experiences but are struggling to understand their customers and frustrated by their inward … Continue reading

Posted in Contact Centre Industry, Customer Experience, Customer Service Industry, Customers, Employee Engagement, Leadership, Motivation, Performance, Personal Development, Social Networking | Tagged , , , , , , , , | 4 Comments

Celebrating Success – How do you do it?

We don’t know if it is just us but there seems to be a fair amount of positivity and excitement in the air at the moment; perhaps it is the arrival of summer with temperatures predicted in the mid 20’s … Continue reading

Posted in Awards, Contact Centre Industry, Leadership, Motivation, Personal Development, Training | Tagged , , , , , , , | 2 Comments