Category Archives: Talent Management

Self Management – Are You Ready to Start Firing?

You’re Fired!  Not words anyone would like to hear, however words fans of the Apprentice will know well. There is much talk about being fired this week, with the sudden departure of James Comey, FBI Director, at the hands of … Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Business Planning, Employee Engagement, Employees, Hiring, Performance, Self-Management, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Hire More Successful Leaders Who Stay Longer

Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading

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How Do We Better Recruit Resource Planners

How do we better recruit resource planner and analytical talent in a skill short market? Continue reading

Posted in Analytics Recruitment, business intelligence, Career Development, customer insight, Recruitment, Resource Planning Industry, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , | Leave a comment

Customer Strategy and Planning – ‘Bridging the Gap’

April 2014 and TeamDJ head to Brighton for this year’s Customer Strategy and Planning Conference.  The headline; ‘Bridging the Gap’, almost had a dual meaning, along with the twitter hashtag #roadtobrighton, as, just before the start of the Professional Planning … Continue reading

Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Employee Engagement, Homeworking, Performance, Resource Planning Industry, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Employee Engagement – Episode 2 ‘The Prequel’

For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Customer Experience Evangelist and a real advocate for Employee Engagement.   Karen’s previous Guest Blog was one of the most read and searched Douglas Jackson articles in … Continue reading

Posted in Candidate Experience, Contact Centre Industry, Employee Engagement, Leadership, Recruitment, Talent Management | Tagged , , , , , , , , , , , | 4 Comments

Social Recruitment – The End Of The World As We Know It?

As with most years, there have been a deluge of articles posted already in 2013 making many predictions as to the trends, factors and challenges of the year ahead.  Of these, there have been a great number from recruiters and industry … Continue reading

Posted in Clients, Douglas Jackson, Hiring, Recruitment, Recruitment Agency, Social Networking, Social Recruitment, Talent Management | Tagged , , , , , , | 4 Comments

So You Want to Become a Customer Service Leader?

Attracting and Retaining Customer Contact employees is an on-going challenge faced by our industry.  We all want to see more of those who choose to start a Customer Service and Contact Centre career, stay,  prosper and where possible, go on to … Continue reading

Posted in Contact Centre Industry, Customer Service Industry, Leadership, Personal Development, Talent Management | Tagged , , , , , , | Leave a comment

Employee Engagement – Are your employees engaged?

Our Guest Blog this week comes courtesy of Karen Wenborn. Karen is an expert customer experience professional with a passion for embedding the voice of the customer at the heart of an organisation and managing change through people, demonstrating and delivering high … Continue reading

Posted in Best Practice, Contact Centre Industry, Employee Engagement, Talent Management | 7 Comments

When is a Recruitment Specialist not a Specialist?

In recent weeks, we have been asked to recruit a number of newly created senior Customer Service appointments for organisations undergoing major transformation or change across their estate.  Whilst working with the COO for one of these businesses, to develop … Continue reading

Posted in Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Recruitment, Recruitment Agency, Talent Management | Tagged , , , , , , , , , , , , , , | 1 Comment