Douglas Jackson on Facebook
Douglas Jackson on Twitter
- What an weekend of Rugby ahead - COME ON ENGLAND!!! @EnglandRugby @rugbyworldcup #englandrugby #bringithome #Japan… twitter.com/i/web/status/1… 18 hours ago
- RT @CCMATALK: A full house at today’s Retail Leadership Roundtable event. Thanks to shopdirect, John Lewis, Co-op, ASOS, Lego, Ipsos Mori f… 2 days ago
- Douglas Jackson's @HLCdigitalCX sharing her judging experience for @CXMagazineWorld Outstanding!… twitter.com/i/web/status/1… 3 days ago
- How lovely to receive this certification of our membership in appreciation of our professional and operational exce… twitter.com/i/web/status/1… 3 days ago
- TeamDJ's @KerryGidziewicz is at the Future of Retail Contact Centres Roundtable @CCMATALK and @asos @jlandpartners… twitter.com/i/web/status/1… 3 days ago
Category Archives: telecommunications
We Can’t Live Without Them so Why Do We Hate Them So?
Mobile Phones, Broadband, TV and WIFI, we just can’t live without them. So why, oh why do we dislike our telecommunications, or network providers so little?
Posted in Best Practice, Contact Centre Industry, Customer Experience, customer service, Customer Service Industry, Customer Strategy, Growth of Customer Experience, multi channel customer experience, telecommunications
Tagged Apple, Best brands for customer service, BT, CSI Index, Customer Experience, Customer Satisfaction, Customer Service, Douglas Jackson, EE, First Direct, Google, Institute of Customer Services, Lovefilm, LV, Most Trusted brands, NAtionwide, Ovo Energy, Sainsburys, Sky, The Game of Thrones, TSB, Virgin Media, Vodafone, Walking Dead, Worst Customer Service
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