Category Archives: banking

UK Digital Experience Awards 2016

  I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount of time and effort that is put in to, not only the entries and … Continue reading

Posted in Awards, banking, Contact Centre Industry, Customer Experience, Customer Experience ROI, Digital, Digital Experience, Douglas Jackson, financial services | Tagged , , , , , , , , , , , , | Leave a comment

Growth and Development of Customer Experience

For those of you across the Customer Contact industry who are still unsure about the meaning of Customer Experience:

Posted in banking, Best Practice, Business Planning, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Strategy, Douglas Jackson, Growth of Customer Experience | Tagged , , , , , , , , , , , , , , , , , | 2 Comments

Will The New Banks Transform Customer Service in the Banking Industry?

Opening a new bank account, transferring money, paying a bill, these should be a relatively easy, pain-free transactions, but many banks struggle to deliver these simple tasks, much to the dissatisfaction of their customers.

Posted in banking, Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Customer Strategy, Douglas Jackson, financial services | Tagged , , , , , , , , , , , , , , , , , , | Leave a comment