Category Archives: banking

UK Digital Experience Awards 2016

Posted on 21/12/2016 by Douglas Jackson Diverse Impactful Leadership

I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount of time and effort that is put in to, not only the entries and … Continue reading →

Posted in Awards, banking, Contact Centre Industry, Customer Experience, Customer Experience ROI, Digital, Digital Experience, Douglas Jackson, financial services | Tagged Awards International, Digital Innovation, don hales, Douglas Jackson, Gate One, Hannah-Louise Cox, Nationwide Building Society, Riverbank Plaza, Shop Direct Group, Teviot Creative Ltd, UK Digital Experience Awards, Wealthify.com, Webhelp | Leave a comment

Growth and Development of Customer Experience

Posted on 05/02/2015 by Douglas Jackson Diverse Impactful Leadership

For those of you across the Customer Contact industry who are still unsure about the meaning of Customer Experience:

Posted in banking, Best Practice, Business Planning, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Strategy, Douglas Jackson, Growth of Customer Experience | Tagged Advice, Awards, CEX Salary Insight, Customer Experience, Customer Experience Director, Customer Experience Headhunt, Customer Experience Strategy, Customer Strategy, CX Salary insight, Development of Customer Experience, Director of Customer Experience, Director Of Customer Experience Salary, douglas jackson recruitment, Head of Customer Experience, Head of Customer Experience Salary, multichannel, omnichannel, Salaries in Customer Experience | 3 Comments

Will The New Banks Transform Customer Service in the Banking Industry?

Posted on 02/12/2014 by Douglas Jackson Diverse Impactful Leadership

Opening a new bank account, transferring money, paying a bill, these should be a relatively easy, pain-free transactions, but many banks struggle to deliver these simple tasks, much to the dissatisfaction of their customers.