Author Archives: Douglas Jackson Diverse Impactful Leadership

About Douglas Jackson Diverse Impactful Leadership

A high-end retained executive search firm exclusively focused on consumer centric business, delivering high performance, diverse, impactful leadership. Top CEO/C-Suite, Board Executive Search – Inclusion/Diversity for Digitally Native Brands E-Commerce, Insuretech, Fintech, Fast Growth and Transformation. Operations, Revenue, Product, Digital, Data, Customer, Strategy, Planning. What challenges, or goals do you have right now? Talent is everything. The talent you surround yourself with is everything. The talent that leads your business and your people is everything. High performance talent is what makes you and your business exceptional/extraordinary… When Exceptional Leadership Matters...A brand you can trust. A truly consultative approach. Dedicated to working in partnership to achieve the right outcome.

The Impact Room – Jo Causon CEO Institute of Customer Service

We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Service in the Impact Room recently. Jo joined Hannah Louise Cox to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities. What … Continue reading

Posted in customer service, Customer Service Industry, Customer Strategy, Customers, Insight/Analytics, Leadership, The Impact Room | Tagged , , , , , , , , , , | Leave a comment

What’s Next For Planning – Chief Planning Officer?

What’s Next For Planning – Chief Planning Officer? Continue reading

Posted in Analytics, Analytics Recruitment, Business Planning, Career Development, Customer Strategy, Data, Resource Planning Industry | Tagged , , , , , , , | Leave a comment

Do you have an Inner Cheerleader or Inner Critic?

Do you have an inner cheerleader, or an inner critic? Do you have nagging thoughts that you’re not good enough? This negative, self-critical voice can undermine how we feel about ourselves, our goals and our effectiveness in life and work. … Continue reading

Posted in Contact Centre Industry, Continuous Improvement, Developing Resilient Leaders, Diversity and Inclusion, Douglas Jackson, Hiring Resilient Leaders, Motivation, Performance, resilience, Resilient Leadership | Tagged , , , , , , , , , | Leave a comment

Diversity through recruitment

Are you considering a more diverse, inclusive recruitment strategy? Continue reading

Posted in Best Practice, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring Resilient Leaders, Leadership, Performance, Personal Development, resilience, Resilient Leadership, Retained Recruitment, Retained Search, Retention, Social Recruitment, Talent Acquisition, talent development, Talent Management | Tagged , , , , , , , , , , , , , | Leave a comment

The skill or the will…

Do your future leaders have the skill and the will? Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Contact Centre Industry, Developing Resilient Leaders, Executive Search, Leadership, Performance, Recruitment, Resilient Leadership | Tagged , , , , , , , , , , , , , | Leave a comment

Top 20 CX Stars

So incredibly proud that both myself and Hannah Louise Cox were nominated for and have now been listed in the Top 20 of the CX Stars 2021. This is the second year running we have both been featured across the Customer Experience community by leading publication Customer Experience Magazine. Continue reading

Posted in Douglas Jackson, Employee Engagement, Employees, Recruitment, Talent Acquisition, talent development | Tagged , , , , | Leave a comment

Developing Extraordinary Talent and Great Leaders

Ask yourself these key questions to help identify your key thinking when it comes to leadership and developing extraordinary leaders. Continue reading

Posted in Best Practice, Career Development, Continuous Improvement/Process Improvment, Developing Resilient Leaders, elke edwards, Employee Engagement, Employees, Hiring Resilient Leaders, ivyhouse, Leadership, Resilient Leadership, talent development, Talent Management | Tagged , , , , , , , , , , | Leave a comment

Customer Director Report 2020

If you are serious about being a forward thinking customer led organisation, this report is for you and your leaders… Continue reading

Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Customers, Digital Experience, Douglas Jackson, Executive Search | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Merry Christmas and Christmas Opening 2020

Merry Christmas from all the team and a Safe, Happy New Year. Here are our Christmas opening details. Continue reading

Posted in Contact Centre Industry | Leave a comment

Planning Your Virtual Talent Acquisition Strategy?

Improve your virtual talent acquisition and recruitment strategy with these top tips and start attracting top talent. Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Homeworking, Recruitment, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Virtual Recruitment | Tagged , , , , , , , , , , , , , | Leave a comment

The UK National Contact Centre Conference 2020

This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated event, always a highlight in the calendar as we make our way to the … Continue reading

Posted in Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, customer service, Customer Service Industry, Customers, Data, Digital Experience, Homeworking, Leadership, Recruitment, Retail, Self-Management, Talent Acquisition, Virtual Recruitment | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

How You and Your Leaders Can Emerge Stronger and More Successful

How will you and your teams emerge stronger? How will you address skill gaps in your workforce? Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Career Development, Contact Centre Industry, Developing Resilient Leaders, Diversity and Inclusion, Executive Search, Hiring Resilient Leaders, Homeworking, Leadership, Motivation, Personal Development, resilience, Resilient Leadership, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , | Leave a comment

Returning to the office…Covid Recovery for business…

Are you thinking about the key considerations for getting your team back to the office post Covid. Is your communication and employee engagement high enough? Continue reading

Posted in Best Practice, Business Planning, Employee Engagement, Employees, Homeworking, Leadership, Performance, resilience | Tagged , , , , , , , , , , | Leave a comment

Basketball, Burgers and Resilient Leadership.

What does basketball and burgers have to do with resilient leadership? Learn more in this short article. Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Contact Centre Industry, Customer Strategy, Customers, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Leadership, Motivation, Recruitment, Self-Management, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Digital Online Innovation For The Digital Experience Awards 2020

A round up from a truly virtual UK Digital Experience Awards 2020 from Hannah Louise Cox, with Awards International. Continue reading

Posted in Awards, Contact Centre Industry, Continuous Improvement, CRM, Customer Experience ROI, Digital, Digital Experience, Douglas Jackson, Leadership | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment