Author Archives: Douglas Jackson Executive Search and Recruitment Consultants

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and specialist, independent Recruitment Consultancy who specialise in permanent and Executive Interim recruitment services for Executive, 'Head of' and Managerial level roles which help; Define your Customer Strategy. Design your Customer Experience. Develop your Customer Insight. Direct your Customer Contact. Deliver your Customer Service. Differentiate your business and brand. We recruit for Executive Level, Head of and Management positions which help design, develop and deliver more efficient and profitable Customer Strategy, Customer Contact, Customer Service and Customer Experience. We recruit for Director, Head of Department, Manager and skilled strategist, programme, transformation and analyst appointments across Customer Contact; Customer Service, Customer Strategy, Contact Centre, Call Centre, Customer Experience, Resource Planning, Insight and Analytics. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-Chip brands but also challenger and start-up organisations, to design develop, deliver and manage your Customer Contact strategy. Developing Best in Class and Award winning CX DX

Homeworking and Social Media Best Practice with the CCMA.

May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.

Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Self Management – Are You Ready to Start Firing?

You’re Fired!  Not words anyone would like to hear, however words fans of the Apprentice will know well. There is much talk about being fired this week, with the sudden departure of James Comey, FBI Director, at the hands of … Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Business Planning, Employee Engagement, Employees, Hiring, Performance, Self-Management, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

‘Releasing Potential’ Customer Strategy and Planning 2017

It’s that time of year again and this year to Harrogate, home of the famous Betty’s Tea Rooms and Turkish Baths for the Customer Strategy and Planning conference from the Forum, held at the grandly named Majestic Hotel. Chris Rainsforth … Continue reading

Posted in Analytics, Analytics Recruitment, Awards, Best Practice, business intelligence, Business Planning, callcentrehelper, Contact Centre Industry, Customer Contact, Customer Strategy, Douglas Jackson, Resource Planning Industry, Robotics | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Here’s to the next 10!

10 years ago Douglas Jackson was born, what a ride it has been. We are so proud of the growth and development of the business, over what has been a challenging economic backdrop and a constantly changing customer landscape.

Posted in Analytics Recruitment, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Executive Search, Growth of Customer Experience, multi channel customer experience, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment, Video Recruitment Tools | Tagged , , , , , , , , , , , , | Leave a comment

Are Your Leaders Hiring the Right Person?

How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times found that 55% of business leaders believe their lack of recruitment credentials, process, or … Continue reading

Posted in Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Contact Centre Industry, Douglas Jackson, Employee Engagement, Executive Search, Hiring, Interviews, Leadership, Recruitment Agency, Retained Recruitment, Retained Search, Retention, Social Recruitment | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Have You Turned for Customer Experience?

Did anyone watch The Voice debut on ITV this weekend? Don’t worry if talent shows and reality TV is not for you, as this is not an article about those, Will.i.am, or Tom Jones, but about Domino’s Pizza and the rise … Continue reading

Posted in Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Digital Experience, Executive Search, multi channel customer experience, Recruitment, Retained Recruitment | Tagged , , , , , , , , , , , , , | Leave a comment

UK Digital Experience Awards 2016

  I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount of time and effort that is put in to, not only the entries and … Continue reading

Posted in Awards, banking, Contact Centre Industry, Customer Experience, Customer Experience ROI, Digital, Digital Experience, Douglas Jackson, financial services | Tagged , , , , , , , , , , , , | Leave a comment

Does Customer Experience Drive Revenue Growth?

Does Customer Experience Drive Revenue Growth? According to the Forrester’s report ‘Customer Experience Drives Revenue Growth, 2016’, yes it does!

Posted in Continuous Improvement, Customer Experience, Customer Experience ROI, Customer Strategy, Customers, Digital Experience, Douglas Jackson, Growth of Customer Experience, multi channel customer experience | Tagged , , , , , , , , , , , , , | Leave a comment

It’s Magic – The National Data Analytics & Insight Conference

Last week we were back at The National Data, Analytics & Insight Conference 2016, hosted by The Forum, which, once again proved to be a great success. The Forum gave an overview of where our industry is right now which … Continue reading

Posted in Analytics, Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Business Planning, Contact Centre Industry, customer insight, financial services, Interviews, Recruitment, Reporting, Resource Planning Industry | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

UK National Contact Centre Conference 2016

Our Round-up of a thoroughly enjoyable & informative event UK National Contact Centre Conference from the CCMA. Continue reading

Posted in Behavioural Assessment Tools, Best Practice, Contact Centre Industry, Customer Experience, Customer Experience ROI, customer service, Customer Strategy, Digital Experience, omni-channel, Recruitment, Video Recruitment Tools | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

UK Customer Experience Awards 2016

Last week we were back at the Park Plaza, Westminster Bridge for the 2016 UK Customer Experience Awards. With one of the best views from a hotel lobby in London,(in our opinion), this event just gets bigger each year, with … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Growth of Customer Experience, Leadership | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Hire More Successful Leaders Who Stay Longer

Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading

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4 Key Learnings from The Job Interview

Have you been watching and enjoying, the The Job Interview on Channel 4 and if so, what have you learnt from the adventures of those featured? #Thejobinterview has been featuring two companies who have a real vacancy to fill each … Continue reading

Posted in Contact Centre Industry | Leave a comment

The Customer, The C-Suite and The ?

Earlier this year in the Gartner Executive Survey CEO’s put customer service as the most important priority after growth. “The big rise of explicit mentions of the word “customer” was very noticeable in the results of this year’s survey,” Mark … Continue reading

Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Employee Engagement, Employees, Growth of Customer Experience, Leadership, multi channel customer experience | Tagged , , , , , , , , , , , , , , , | Leave a comment

CCMA Seminar and UK National Contact Centre Awards 2016

Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading

Posted in Analytics Recruitment, Automated Customer Service, Awards, Best Practice, business intelligence, Contact Centre Industry, Customer Contact, customer service, Customer Service Industry, Customers, Data, multi channel customer experience, Robotics, Social Customer Service, Speech Analytics | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment