Category Archives: Talent Acquisition

How You and Your Leaders Can Emerge Stronger and More Successful

How will you and your teams emerge stronger? How will you address skill gaps in your workforce? Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Career Development, Contact Centre Industry, Developing Resilient Leaders, Diversity and Inclusion, Executive Search, Hiring Resilient Leaders, Homeworking, Leadership, Motivation, Personal Development, resilience, Resilient Leadership, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , | Leave a comment

Basketball, Burgers and Resilient Leadership.

What does basketball and burgers have to do with resilient leadership? Learn more in this short article. Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Contact Centre Industry, Customer Strategy, Customers, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Leadership, Motivation, Recruitment, Self-Management, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

The New Customer and Employee Landscape

What a few months, outside of the movies, I don’t think the majority of us could have ever planned or thought the country would be in lockdown, or in the grip of pandemic as we are. On the whole, we … Continue reading

Posted in AI, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Homeworking, Leadership, multi channel customer experience, omni-channel, Personal Development, Recruitment, Robotics, Self-Management, Talent Acquisition, Talent Management, Transformation/Change | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Attracting and Retaining The Skills For The Future.

I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the perception vs the reality of the pace of change, given that voice is still … Continue reading

Posted in Best Practice, Candidate Experience, Candidates, Career Development, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Customer Service Industry, Recruitment, Retention, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , | Leave a comment

Stability In a Changing Market

Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever your opinions on what has happened, is happening, or about to happen, there is … Continue reading

Posted in Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Employee Engagement, multi channel customer experience, Recruitment, Recruitment Agency, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , | Leave a comment

New Horizons at Douglas Jackson

After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite.  The Suite … Continue reading

Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Self Management – Are You Ready to Start Firing?

You’re Fired!  Not words anyone would like to hear, however words fans of the Apprentice will know well. There is much talk about being fired this week, with the sudden departure of James Comey, FBI Director, at the hands of … Continue reading

Posted in Behavioural Assessment Tools, Behavioural Profiling, Business Planning, Employee Engagement, Employees, Hiring, Performance, Self-Management, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Hire More Successful Leaders Who Stay Longer

Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading

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How Do We Better Recruit Resource Planners

How do we better recruit resource planner and analytical talent in a skill short market? Continue reading

Posted in Analytics Recruitment, business intelligence, Career Development, customer insight, Recruitment, Resource Planning Industry, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , | Leave a comment

How to Recruit and Retain the Best Talent – Part Two, Retention

Following on from our earlier post How to Recruit and Retain the Best Talent – Recruitment, we follow Recruitment with Retention: According to the Sunday Times, the first Monday back to work after new year’s day, is the most popular day of … Continue reading

Posted in Clients, Contact Centre Industry, Employee Engagement, Employees, Hiring, Retention, Talent Acquisition | Tagged , , , , , , , , , | Leave a comment

How to Recruit and Retain the Best Talent – Part One Recruitment

How to Recruit and Retain the Best Talent – Recruitment: Earlier this year, Douglas Jackson were at the Call Centre Expo and one of our Managing Partners took part in a panel session; ‘The expert view: recruiting and retaining the … Continue reading

Posted in Candidate Experience, Contact Centre Industry, Customer Service Industry, Douglas Jackson, Hiring, Recruitment, Social Recruitment, Talent Acquisition | Tagged , , , , , , , , , , , , , | 2 Comments

Recruiters are too expensive! Or are they?

There have been two articles these past few weeks which prompted this post;  one came into our email from Imriel Morgan at Talent Puzzle, referring to the fact that “Recruitment agencies can actually save you money!”(yes, you did read that … Continue reading

Posted in Best Practice, Contact Centre Industry, Customer Experience, Douglas Jackson, Executive Search, Recruitment, Recruitment Agency, Social Recruitment, Talent Acquisition | Tagged , , , , , , , , , , , | 3 Comments

What Is Stopping You From Recruiting Great Talent?

In a challenging economy each and every hiring decision has the ability to make, or break a business, and help realise your goals and objectives.  As we enter a long awaited period of growth, with more companies hiring more frequently, … Continue reading

Posted in Candidate Experience, Clients, Hiring, Recruitment, Talent Acquisition | Tagged , , , , , , | 5 Comments