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- 21 Reasons to trust Douglas Jackson with your next hire. #7 Award winning. Recognised by the industry we serve.… twitter.com/i/web/status/1… 12 hours ago
- RT @MKAMichelle: Did you know we have three distinct recruitment practice areas. All with a market specialist consultant dedicated to yo… 1 day ago
- RT @MKAMichelle: We can see the light at the end of the tunnel, but as forward thinking CEOs COOs, CCOs, HR Directors and Customer led lead… 1 day ago
- RT @MKAMichelle: We all know that great leadership is fair leadership. We all know that organisations who thrive and succeed have leaders… 1 day ago
- If you are already a skilled MI Analyst with a good understanding of Business Processes and Contact Centre Metrics,… twitter.com/i/web/status/1… 1 day ago
Category Archives: Continuous Improvement/Process Improvment
Developing Extraordinary Talent and Great Leaders
Ask yourself these key questions to help identify your key thinking when it comes to leadership and developing extraordinary leaders. Continue reading
Posted in Best Practice, Career Development, Continuous Improvement/Process Improvment, Developing Resilient Leaders, elke edwards, Employee Engagement, Employees, Hiring Resilient Leaders, ivyhouse, Leadership, Resilient Leadership, talent development, Talent Management
Tagged elke edwards, extraordinary leadership, Head of Talent, HR Director, ivyhouse, Leadership, Leadership and management, Learning & Development, talent development, Talent Management, Talent retention
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How Will Business Planning Change?
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around Covid-19 and the impact it has had on their operations with lots of operations … Continue reading
Posted in Analytics, Analytics Recruitment, Best Practice, business intelligence, Business Planning, Contact Centre Industry, Continuous Improvement/Process Improvment, Homeworking, Resource Planning Industry
Tagged Absence Management, Cloud Technology, douglas jackson recruitment, field workforce planning, flexible working, Forecasting, Homeworkers, Homeworking, How will resource planning change, operational planning, Perry Fletcher, remote management, remote working, Resource Planning, resourcing, Scheduling, WFM, workforce management, Workforce Planning
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‘Delivering World Class Service With a Human Touch’ – UK National Contact Centre Conference 2018
Ann-Marie Stagg and the CCMA, held the UK National Contact Centre Conference 2018 at the British Library. The theme; Delivering World Class Service With a Human Touch. The event sponsored by Genesys was an extremely well attended event. Free to … Continue reading
Posted in Automated Customer Service, Awards, Best Practice, Candidate Experience, Career Development, Chatbots, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, Customer Contact, customer service, Customers, Digital Experience, Employee Engagement, Employees, Homeworking, multi channel customer experience, Robotics, Transformation/Change
Tagged Agile Product Contact Centre Structure, Air France, Animal Friends, ann-marie Stagg, Ben Page, Bill Wilson, booking.com, BPA Quality, Brainfood Extra, Build a Duck, CCMA, Clare Lomax, Customer Experience, Customer Service, Digital Channel Strategy Lead, Director of Business Operations, Director of Sales and Marketing, Dorchester, Ed Creasey, Field of Flexibility, General Manager, Genesys, Gina Wall, Instagram, Ipsos Mori, James Revell, Lego, Louise Locke, Marije Gould, Martin Hill-Wilson, Martin Teasdale, Monzo Bank, NICE, Peak End Rule, Personalisation, Quality Solutions Director, Ryanair, Sabio, Severn Trent Water, Site Director, Social Engagement, Steven Lee, Stuart Dorman, The British Library, TTEC, Verint
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UK Customer Experience Awards 2018
This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018. Now in it’s 9th year, the event was, once again, a jam packed day full day of judging, with over 30 … Continue reading
Posted in Awards, Contact Centre Industry, Continuous Improvement/Process Improvment, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Digital, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Programmes/Projects
Tagged #ukcxa #ukcxawards2018, Affinity Water, Akzo Nobel, Alison Lowrie, Aspen Healthcare, Awards International, Bristan, BT, Business Stream, Cross Country TRains, customer experience awards, Customer Experience Awards 2018, Douglas Jackson, Edam Group, EE, Emma Donnelly, Firstsource, Homes in Segemoor, Michelle Ansell, Neil Skehel, o2, PaymentSense, Perkbox, S club7, Searchflow, Skipton Building Society, Solar Plants, Solus Arc, Thomson Reuters, Value Retail, Vitality, Vitality UK, Wembley Stadium, XLN Business
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UK Digital Experience Awards 2018
Now in its 4th year, the UK Digital Experience Awards aims to reward excellence and innovation in using digital technology to improve the customer experience. This was my first time judging at the UK Digital Experience Awards and I thoroughly … Continue reading
Posted in Awards, Candidate Experience, Continuous Improvement, Continuous Improvement/Process Improvment, Customer Experience, Digital, Digital Experience, Douglas Jackson, multi channel customer experience, Transformation/Change
Tagged #ukdxawards #ukcstn, Awards International, Behavioural therapy, Bronze award, charity digital awards, Click Consult, dialectical behavioural therapy, Digital Experience Awards, Digital Experience Awards 2018, don hales, Dotlabel, Douglas Jackson, DX Awards, goldaward, HMA, Jeremy Nicholas, not for profit digital, PA Housing, public service digital awards, Rebecca Lawrence, Silver award, staffordshire county council, UKDXAWARDS, Valtech Limited, Virgin Trains overall winner
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New Horizons at Douglas Jackson
After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite. The Suite … Continue reading
Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools
Tagged Behavioural Profiling, BI/MI Recruitment Consultants, CRM recruitment consultants, Customer Success Recruitment, Douglas Jackson, Douglas Jackson Executive Search Consultants, Douglas JAckson Recruitment Consutlants, Douglas Jackson Search, Douglas Jackson UK Recruitment, Garrick Suite, Head of Analytics Recruitment, Head of Continuous Improvement Recruitment, Head of Insight Recruitment, Head of Programmes Recruitment, Head of Strategy recruitment, Head of Transofrmation Recruitment, Job Analysis Tools, Lichfield, Lichfield Cathedral, London Recruitment, New Hire Retention, Project Manager Recruitment Consutlants
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