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Tag Archives: Michelle Ansell
Customer or Marketing for the CCO/CXO
Those organisations who want to become more customer-centric and truly engage their customers are realising significant change is required in their approach and organisational structure.
We are already seeing a serious rise in the appointment of Chief Customer Officer and Chief Experience Officer roles. Continue reading
Posted in Board Careers, CEO, Customer Contact, Customer Experience, Customer Experience ROI, Customers, Digital Experience, diverse leadership, Douglas Jackson, Talent Acquisition
Tagged CCO, Chief Customer Officer, Chief Experience Officer, Chief Marketing Officer, CMO, Customer Experience, Customer Experience Director, Customer Service Director, Customer Strategy, CXO, Douglas Jackson, Michelle Ansell
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Top 20 CX Stars
So incredibly proud that both myself and Hannah Louise Cox were nominated for and have now been listed in the Top 20 of the CX Stars 2021. This is the second year running we have both been featured across the Customer Experience community by leading publication Customer Experience Magazine. Continue reading
The UK National Contact Centre Conference 2020
This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated event, always a highlight in the calendar as we make our way to the … Continue reading
Posted in Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, customer service, Customer Service Industry, Customers, Data, Digital Experience, Homeworking, Leadership, Recruitment, Retail, Self-Management, Talent Acquisition, Virtual Recruitment
Tagged Aimie Chapple, Amy Cashman, Biometrics, Capita Customer Management, CCMA, CEO, CEO's put customer service as the most important priority after growth, Contact Centre Advisors, Contact Centre Insight, Customer Journeys, Douglas Jackson, Health, In Field Service, Insights, Jonathan Cowie COO, Kantar, Leigh Hopwood, Liam Smith, Martin Hill-Wilson, Mental Health, Michelle Ansell, Phil O'Sheil Operations Director ATOS, Phygital, Rank Group Director of Customer Services, remote recruitment, Research Director, Segment, Stephen Yap, Telefonica, Twilio, UK National Contact Centre Conference, Verizon, Virtual Recruitment, Vivid housing, Wellbeing
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Basketball, Burgers and Resilient Leadership.
What does basketball and burgers have to do with resilient leadership? Learn more in this short article. Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Contact Centre Industry, Customer Strategy, Customers, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Leadership, Motivation, Recruitment, Self-Management, Talent Acquisition, Talent Management
Tagged amazon, Basketball, Burgers, Creating a great team, determination, Douglas Jackson, Douglas Jackson Recruitment Blog, executive search, goals success, How to hire great leaders, How to hire resilient leaders, leading a great team, Mcdonalds, Michael Jordan, Michelle Ansell, Netflix, persistance, Ray Kroc, resilience, Resilient Leaders, Resilient Leadership, The Founder, The Last Dance
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Why Job Descriptions Are A Total Waste Of Your Time
Want to attract the top tier of talent for your senior leadership roles? Stop wasting your time on job descriptions, we share what to do instead. Continue reading
Posted in Best Practice, Candidate Experience, Candidates, Career Development, Clients, Customer Strategy, CV's, Douglas Jackson, Employee Engagement, Employees, Executive Search, Hiring, Interviews, Jobs, Leadership, Recruitment, Retained Recruitment, Retained Search, Social Recruitment, Virtual Recruitment
Tagged Are you chasing away top talent?, Attract top tier talent, Be bold, Be innovative, best in class executive search, best in class recruitment, better hiring communication, Business change, Candidate Experience, digital recruitment, Douglas Jackson, Fasthelp session, How to attract better talent, Innovation, Job descriptions are out of date, Jobs change, Michelle Ansell, Top tier talent, UK Business Awards, Video Recruitment, Virtual Recruitment, Visualise the future, What is your purpose, What you need to do to start attracting top talent, Whats in it for top talent, Why Job Descriptions Are a Total Waste of Your Time.
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Searching For Excellence and Geisha Recruiters???
Searching for excellence; Japanese culture strives for perfection, the bullet train, the geisha, sushi chef….many people see recruitment as easy but to become an expert takes time…… Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, customer service, Customer Strategy, Customer Success, Customers, Digital Experience, Diversity and Inclusion, Douglas Jackson, Executive Search, Hiring, Personal Development, Recruitment
Tagged Bullet Train, Douglas Jackson, douglas jackson recruitment, Douglas Jackson Search, executive search, Experienced Executive Search, Experienced Recruitment Consultant, Expert Recruitment Consultant, Fred Astaire, Geisha, Japan, Maiko, Michelle Ansell, Mount Fuji, Proven Recruitment Consultants, Recruitment Consultants, Searching For excellence, Tokyo
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Customer Experience Stars
The start of a New Year, we don’t know about you but it always brings about a time of self reflection, of improvement, of new beginnings, even for those of us who strive for continued development and leanings throughout the … Continue reading
Posted in Analytics, Automated Customer Service, Awards, Best Practice, Candidate Experience, Career Development, Clients, Contact Centre Industry, CRM, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Success, Customers, Data, Douglas Jackson, Employees, Executive Search, Insight/Analytics, omni-channel
Tagged Customer Experience Influencers, Customer Experience Magazine, Customer Experience Professionals, Customer Experience Stars, Douglas Jackson, executive search, Hannah-Louise Cox, Managing Partner, Michelle Ansell, op 50 Customer Experience, Recruitment Consultant, Recruitment Industry Accolades, Recruitment Industry Recognition, Top 10 Customer Experience Influencer, Top 25 Customer Experience Professional
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UK Customer Experience Awards 2018
This week we were back to the magnificent backdrop of Wembley Stadium for the UK Customer Experience Awards 2018. Now in it’s 9th year, the event was, once again, a jam packed day full day of judging, with over 30 … Continue reading
Posted in Awards, Contact Centre Industry, Continuous Improvement/Process Improvment, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Digital, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Programmes/Projects
Tagged #ukcxa #ukcxawards2018, Affinity Water, Akzo Nobel, Alison Lowrie, Aspen Healthcare, Awards International, Bristan, BT, Business Stream, Cross Country TRains, customer experience awards, Customer Experience Awards 2018, Douglas Jackson, Edam Group, EE, Emma Donnelly, Firstsource, Homes in Segemoor, Michelle Ansell, Neil Skehel, o2, PaymentSense, Perkbox, S club7, Searchflow, Skipton Building Society, Solar Plants, Solus Arc, Thomson Reuters, Value Retail, Vitality, Vitality UK, Wembley Stadium, XLN Business
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The Connected Customer Revolution: UK National Contact Centre Conference 2017
8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was sold out with a capacity crowd of over 250 in attendance. One particular highlight … Continue reading
Posted in Automated Customer Service, Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, Customer Service Industry, Customer Strategy, Customers, Digital, multi channel customer experience, omni-channel, Robotics
Tagged ann-marie Stagg, Assistant Director of Insgith, Atom Bank, Ben Page, British Library, Cap Gemini, CCMA, CIFAS, Daily Mail Group, Daniel Kahneman, DDC outsourcing, Disney, Douglas Jackson, Ed Creasey, Genesys, Head of Customer Experience, Head of Customer Service, Head of Research, helen wilson, Henley Business School, HMRC, Ipsos Mori, Jason Pillay, John Callachan, lovehoney, LV, Managing Partner, Michael Sherwood, Michelle Ansell, Moneypenny, My Magic+, NICE, NICE ROBOTICS, Nikola Gaubitch, Pindrop, Premier Inn, Professor Moira Clark, Rachel Clacher, Sandra Peaston, Suzi Caesar, Thinking Fast and Slow, UK National Contact Centre Conference
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The Call Centre and Customer Management Expo 2013
This week, some of TeamDJ have been at the Call Centre & Customer Management Expo.  This is an event that some of our team have been attending for more than ten years and we have certainly seen a great deal of changes … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Social Customer Service
Tagged Behavioural Change, Business, Call Centre, Call Centre Expo, Call Centre Management Association, CCMA, Customer Management Expo, Customer Service, Douglas Jackson, European Call Centre Awards, European Customer Service Awards, Jez Rose, John Seddon, Martin Hill-Wilson, Michelle Ansell, National Contact Centre Conference, Olympia, social customer service
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Douglas Jackson - Diverse Impactful Leadership 