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- Early EX Lessons from Emotive CX buff.ly/2SWVPX9 from @BrainfoodEngage @martinhw https://t.co/DkRTRMSUGH 12 hours ago
- I am looking for an innovative and independent Team Leader, that can manage customer service agents through change,… twitter.com/i/web/status/1… 13 hours ago
- The Future of The Contact Centre Conference round up from Hannah Louise Cox @HLCdigitalCX @douglasjackson buff.ly/39P3Y71 3 days ago
- The Future of The Contact Centre Conference …uglasjacksonrecruitment.wordpress.com/2020/02/21/the… https://t.co/CUPsnnCm3a 3 days ago
- I am looking for a Sales Manager – Europe, to run a B2B sales operation with a luxury goods organisation in London.… twitter.com/i/web/status/1… 4 days ago
Tag Archives: Daniel Kahneman
The Connected Customer Revolution: UK National Contact Centre Conference 2017
8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was sold out with a capacity crowd of over 250 in attendance. One particular highlight … Continue reading
Posted in Automated Customer Service, Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, Customer Service Industry, Customer Strategy, Customers, Digital, multi channel customer experience, omni-channel, Robotics
Tagged ann-marie Stagg, Assistant Director of Insgith, Atom Bank, Ben Page, British Library, Cap Gemini, CCMA, CIFAS, Daily Mail Group, Daniel Kahneman, DDC outsourcing, Disney, Douglas Jackson, Ed Creasey, Genesys, Head of Customer Experience, Head of Customer Service, Head of Research, helen wilson, Henley Business School, HMRC, Ipsos Mori, Jason Pillay, John Callachan, lovehoney, LV, Managing Partner, Michael Sherwood, Michelle Ansell, Moneypenny, My Magic+, NICE, NICE ROBOTICS, Nikola Gaubitch, Pindrop, Premier Inn, Professor Moira Clark, Rachel Clacher, Sandra Peaston, Suzi Caesar, Thinking Fast and Slow, UK National Contact Centre Conference
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