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- An opportunity for a Continuous Improvement Manager – Customer Experience Manager – Customer Journey Manager – Proj… twitter.com/i/web/status/1… 4 days ago
- I am looking for a talented and innovative Customer Experience Manager to join an organisation currently undergoing… twitter.com/i/web/status/1… 4 days ago
- RT @z70photo: The #TornadoFarewell flypast In Stafford a few moments ago #stafford #Staffordshire #ThePhotoHour @Sotlive @StaffsNews @Staff… 4 days ago
- RT @ClubLichfield: As old Frank Sinatra sang 'Start Spreading the news Grub Club starts next month We want you to be a part of it In old L… 1 week ago
- We are currently recruiting a Forecasting Analyst who will be responsible for Forecasting the Contact Centre demand… twitter.com/i/web/status/1… 1 week ago
Tag Archives: Daniel Kahneman
The Connected Customer Revolution: UK National Contact Centre Conference 2017
8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was sold out with a capacity crowd of over 250 in attendance. One particular highlight … Continue reading
Posted in Automated Customer Service, Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, Customer Service Industry, Customer Strategy, Customers, Digital, multi channel customer experience, omni-channel, Robotics
Tagged ann-marie Stagg, Assistant Director of Insgith, Atom Bank, Ben Page, British Library, Cap Gemini, CCMA, CIFAS, Daily Mail Group, Daniel Kahneman, DDC outsourcing, Disney, Douglas Jackson, Ed Creasey, Genesys, Head of Customer Experience, Head of Customer Service, Head of Research, helen wilson, Henley Business School, HMRC, Ipsos Mori, Jason Pillay, John Callachan, lovehoney, LV, Managing Partner, Michael Sherwood, Michelle Ansell, Moneypenny, My Magic+, NICE, NICE ROBOTICS, Nikola Gaubitch, Pindrop, Premier Inn, Professor Moira Clark, Rachel Clacher, Sandra Peaston, Suzi Caesar, Thinking Fast and Slow, UK National Contact Centre Conference
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