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Douglas Jackson on Twitter
- RT @Selectplanner: Some background information about the part time furlough scheme and how it can support the gradual/phased return to work… 1 day ago
- We’re currently working with a growing organisation to source their next leader within their complaints function -… twitter.com/i/web/status/1… 2 days ago
- I was recently lucky enough to visit Japan, a fascinating country with a diverse, rich and unique culture, much in… twitter.com/i/web/status/1… 3 days ago
- Bullet trains, Geisha, Japan is known how it strives for perfection, in Searching For Excellence and Geisha Recruit… twitter.com/i/web/status/1… 3 days ago
- Happy Birthday to John, We hope you have a great day and look forward to sharing some cake and or a drink together… twitter.com/i/web/status/1… 4 days ago
Tag Archives: Daniel Kahneman
The Connected Customer Revolution: UK National Contact Centre Conference 2017
8th November 2017 and the UK National Contact Centre Conference from the CCMA, held at the British Library knowledge centre. The event, free to members was sold out with a capacity crowd of over 250 in attendance. One particular highlight … Continue reading
Posted in Automated Customer Service, Best Practice, Chatbots, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, Customer Service Industry, Customer Strategy, Customers, Digital, multi channel customer experience, omni-channel, Robotics
Tagged ann-marie Stagg, Assistant Director of Insgith, Atom Bank, Ben Page, British Library, Cap Gemini, CCMA, CIFAS, Daily Mail Group, Daniel Kahneman, DDC outsourcing, Disney, Douglas Jackson, Ed Creasey, Genesys, Head of Customer Experience, Head of Customer Service, Head of Research, helen wilson, Henley Business School, HMRC, Ipsos Mori, Jason Pillay, John Callachan, lovehoney, LV, Managing Partner, Michael Sherwood, Michelle Ansell, Moneypenny, My Magic+, NICE, NICE ROBOTICS, Nikola Gaubitch, Pindrop, Premier Inn, Professor Moira Clark, Rachel Clacher, Sandra Peaston, Suzi Caesar, Thinking Fast and Slow, UK National Contact Centre Conference
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