Tag Archives: Martin Hill-Wilson

The Future of The Contact Centre Conference

I attended The Future of the Contact Centre conference in London last week, and I must say, I came away from the event absolutely buzzing. A big theme for me, taken from the conference, other events, and from talking to … Continue reading

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Back to the Contact Centre of The Future – UK National Contact Centre Conference 2015

A content packed conference, with much to digest, great speakers, the UK National Contact Centre Conference #ukccc15 #cctr Continue reading

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UK National Contact Centre Conference 2014

A round up for the UK National Contact Centre Conference #ukccc2014 from the CCMA Continue reading

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The Call Centre and Customer Management Expo 2013

This week, some of TeamDJ have been at the Call Centre & Customer Management Expo.  This is an event that some of our team have been attending for more than ten years and we have certainly seen a great deal of changes … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , | Leave a comment