Tag Archives: Call Centre Management Association

Personalisation Of The Customer Journey – CCMA Seminar

Posted on 09/03/2020 by

I attended another great CCMA seminar in London, focused on the customer journey and how personalising the approach with customers can affect productivity within the contact centre. The afternoon kicked off at the De Vere Connaught Rooms in Holborn with … Continue reading →

Posted in Automated Customer Service, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customer Success, Douglas Jackson | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Homeworking and Social Media Best Practice with the CCMA.

Posted on 22/05/2017 by

May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.

Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

CCMA Seminar and UK National Contact Centre Awards 2016

Posted on 24/05/2016 by

Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading →

Posted in Analytics Recruitment, Automated Customer Service, Awards, Best Practice, business intelligence, Contact Centre Industry, Customer Contact, customer service, Customer Service Industry, Customers, Data, multi channel customer experience, Robotics, Social Customer Service, Speech Analytics | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Competent Leaders are Key to Driving Business Growth

Posted on 23/09/2015 by

Recruit Competent Leaders to Drive your Business Growth, Develop and Retain your employees. Continue reading →

Posted in Contact Centre Industry | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

The Contact Centre Skills and Knowledge of The Future

Posted on 19/05/2014 by

This week Douglas Jackson attended the CCMA (Call Centre Management Association) seminar; The Contact Centre Skills and Knowledge of the Future.

Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience, Customers | Tagged , , , , , , , , , , , , , , , , , | 1 Comment

UK National Contact Centre Conference

Posted on 19/11/2013 by

One of the great things about the Customer Contact industry is that there are a good number of conferences and award ceremonies to help share best practice, learn from subject matter experts and celebrate the achievements made and last week, … Continue reading →

Posted in Best Practice, Career Development, Contact Centre Industry | Tagged , , , , , , , , , , , | Leave a comment

The Call Centre and Customer Management Expo 2013

Posted on 04/10/2013 by

This week, some of TeamDJ have been at the Call Centre & Customer Management Expo.  This is an event that some of our team have been attending for more than ten years and we have certainly seen a great deal of changes … Continue reading →

Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , | Leave a comment