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- How important are your people...Really? This might seem an easy question to answer, as I imagine most customer led… twitter.com/i/web/status/1… 4 days ago
- John recently received great feedback following the successful completion of two business critical hires for a fast… twitter.com/i/web/status/1… 5 days ago
- Congratulations to all the winners at the #ukccca20 UK National Contact Centre Awards 2020 buff.ly/2ROW0Ue https://t.co/FTPtTeiJkK 5 days ago
- Are you and your leadership team still trying to work out the best way to effectively lead/manage your Hybrid Workf… twitter.com/i/web/status/1… 6 days ago
- RT @douglasjackson: I saw a term this week regarding Executive Search firms, 'cookie cutter'. It was a new one on me but it was calling o… 1 week ago
Tag Archives: Customer Experience Director
Growth and Development of Customer Experience
For those of you across the Customer Contact industry who are still unsure about the meaning of Customer Experience:
Posted in banking, Best Practice, Business Planning, Customer Experience, Customer Experience ROI, Customer Service Industry, Customer Strategy, Douglas Jackson, Growth of Customer Experience
Tagged Advice, Awards, CEX Salary Insight, Customer Experience, Customer Experience Director, Customer Experience Headhunt, Customer Experience Strategy, Customer Strategy, CX Salary insight, Development of Customer Experience, Director of Customer Experience, Director Of Customer Experience Salary, douglas jackson recruitment, Head of Customer Experience, Head of Customer Experience Salary, multichannel, omnichannel, Salaries in Customer Experience
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Who Should Own the Digital Experience?
Digital customer experience is fast becoming a key business differentiator, with those responsible for the digital development and delivery being challenged to achieve the best digital initiatives to support their company, but in many organisations the key factors for a truly … Continue reading
Posted in Customer Experience, Customer Strategy, Digital, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Social Customer Service
Tagged Alex Mead, CCO, Chief Customer Officer, Customer Experience, Customer Experience Director, Customer Strategy, Digital, Digital Customer Service, Digital Experience, Digital Experience Awards, DX, DX Awards, Genesys, Hannah-Louise Cox, Martin Hills Wilson, Multi-Channel Customer Experience, Omni-channel Customer Experinece
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Customer Service vs Customer Experience – A Complement or A Conflict?
In this week’s Guest Post we are delighted to welcome Steve West. Steve is a customer services professional who has designed and implemented customer services strategies, to deliver operational performance, improved customer service measures, customer loyalty and people engagement. Steve … Continue reading
Posted in Business Planning, Customer Experience, Customer Service Industry, Customer Strategy, Customers
Tagged Board level customer experience, Chief Customer Officer, Customer Conflict, Customer Experience, Customer Experience Director, Customer Service, customer service vs customer experience, Customer Strategy
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Is It Time to Hire a Customer Experience Director or Chief Customer Officer?
For those of us working across the Customer Contact space, Customer Experience is not a new concept, however, dependant on which company, or organisation you talk to, the understanding and use of Customer Experience and the people employed within this … Continue reading
