Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre and Customer Service Awards.
Now in their 17th year, Ann-Marie Stagg and her team at the CCMA, Call Centre Management Association have excelled themselves with the development of these prestigious awards.
With over 1100 attendees this event is the largest across the customer service and contact centre industry. Ann-Marie and her team of judges carried out over 1800 hours of face to face judging and have considered entries from 17 countries.
The evening started with a champagne reception set in an alpine wonderland, with ski chalets, gondolas and free runner, trampolining entertainers and dancers.
Moving in to the main hall, we were greeted by the ‘voice of the balls’, Alan Dedicoat as Ann-Marie Stagg opened proceedings.
Spectacular, moving performances of acrobatics, ballet and rollerblading were interlaced between our tasty three course menu before moving on to the main awards.
The event was hosted by television presenter and journalist Fiona Bruce, who was joined by special guest and five time Olympic gold medallist Sir Steve Redgrave.
Douglas Jackson are extremely proud and honoured to sponsor this event, attending some of the judging site visits and our Managing Partner, Michelle Ansell was delighted to present the award for Best Quality Management Team.
The charity partner for the event was JDRF, who are funding research to cure, treat and prevent type 1 diabetes.
So on to the awards and the GOLD winners were, full details of all winners can be found here:
Best Application of Technology World Remit
Best Innovation in Technology Tele2
Best Innovation in Business Transformation Genesys and DWP
Best Innovation in Customer Service Vestel
Most Effective Improvement Strategy YapiKredi
Most Effective Self-Service Initiative GoCardless
Best Risk/Fraud Management Initiative Lloyds Bank/Pindrop
Most Effective Learning and Development Programme AEGON
Best Customer Service Team of the Year (Small) East Sussex Highways
Best Customer Service Team of the Year (Large) Three(3)
Best Complaints Management Team Santander
Best Quality Management Team Barclays Premier and Offshore Quality Team
Best Operational Support Team OVO Energy
Best Multi/Omni-Channel Customer Experience Barclays Bank
Most Effective Customer Experience in Social Media Barclaycard
Best Voice of the Customer Initiative Co-op Customer and Membership Services
Best Collaboration of Marketing and Customer Service Merseyrail
Best Corporate Social Responsibility Sykes
Outsourcing Partnership of the Year John Lewis Partnership and Sitel
Employer of the Year – Great Place to Work (Small) Ops Talent
Employer of the Year – Great Park to Work (Large) Booking.com, Amsterdam
Best Multi-Lingual Contact Centre Teleperformance Greece
Outsourced Contact Centre of the Year Ventrica
Small Contact Centre of the Year Legal and General
Medium Contact Centre of the Year Firstsource, Middlesborough
Large Contact Centre of the Year BGL Group
Judges Special Award went to Presented to Pusula Call Center for their work with Syrian refugees in Turkey.
Many congratulations to all the winners!
