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Tag Archives: Contact Centre Awards
Homeworking and Social Media Best Practice with the CCMA.
May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.
Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media
Tagged ann-marie Stagg, Call Centre Management Association, CCMA, CCMA UK, Contact Centre Awards, Contact Centre Best Practice, Harveys Furniture, Ibot, Martin Kemp, NHS professionals, Plantronics, Social Media, The brewery, The Met Police, Tobi, UK National Contact Centre Awards 2017, Vodafone, Vodafone Chatbot
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Customer Strategy and Planning – ‘Bridging the Gap’
April 2014 and TeamDJ head to Brighton for this year’s Customer Strategy and Planning Conference. The headline; ‘Bridging the Gap’, almost had a dual meaning, along with the twitter hashtag #roadtobrighton, as, just before the start of the Professional Planning … Continue reading
Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Employee Engagement, Homeworking, Performance, Resource Planning Industry, Talent Management
Tagged Arise Homeworking, Awards, Best Practice in Contact Centre, brighton, Call Centre Best Practice, Call Centre Development, Capital One, Contact Centre, Contact Centre Awards, customer engagement, Customer Strategy, Darren Lawrenson, Employee engagement, Innovation, LV, Neopost, PPF Heroes, PPFCONF, Professional Planning Forum, Resource Planning, Richard Sedley, Santander, Seren, Speech Analytics, UPC, WebhelpUK
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Customer Experience Excellence
Last Friday, Douglas Jackson Consultants attended the Customer Experience Awards, for a day of judging, dinner and award presentations. The venue for the event was The Grand Connaught Rooms, which offered an excellent venue to celebrate customer experience excellence.
Customer Service Training Awards
Last week TeamDJ attended the Customer Service Training Awards Dinner and Presentations hosted by Don Hales and Anne-Marie Lose of the Customer Service Training Network at the Radisson Blu, Heathrow.
Customer Contact Planning Innovation Conference and Awards
Some of #TeamDJ are just returning back to the office after a fantastic and very busy few days at the Customer Contact Planning Conference. The event was bigger than ever this year with over 600 delegates in attendance with a … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Resource Planning Industry
Tagged Best Practice in Contact Centre, Call Centre Best Practice, Contact Centre Awards, Contact Centre Event, Contact Centre Exhibition, Contact Centre Innovation, Cupcakes, Douglas Jackson, Innovation Awards, Professional Planning Forum, Resource Planning Awards
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