Tag Archives: Contact Centre Awards

Customer Experience Awards 2019

Posted on 11/10/2019 by

A 10th year anniversary for Awards International and the UK Customer Experience Awards. With almost 30 categories and 150 judges, the event was back at the amazing venue of Wembley Stadium, with the pitch being painstakingly prepared for the NFL … Continue reading →

Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Continuous Improvement, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customer Success, Digital Experience, Douglas Jackson, Growth of Customer Experience | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Homeworking and Social Media Best Practice with the CCMA.

Posted on 22/05/2017 by

May 16th 2017, location: The Brewery EC1 Members of the CCMA arrived to a surprisingly sunny London to enjoy the Q2 Seminar on Homeworking and Social Media best practice.

Posted in Analytics, Automated Customer Service, Best Practice, Candidate Experience, Chatbots, Contact Centre Industry, Customer Experience, customer insight, Customer Service Industry, Digital, Homeworking, Robotics, Self-Management, social media | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

The UK National Contact Centre Awards 2015

Posted on 27/05/2015 by

Last week, TeamDJ were delighted to attend the CCMA Seminar ‘The Future of Contact Centre Working’ held at the Brewery, Montcalm Hotels. The Seminar featured some great sessions including: 

Posted in Contact Centre Industry | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Customer Strategy and Planning – ‘Bridging the Gap’

Posted on 30/04/2014 by

April 2014 and TeamDJ head to Brighton for this year’s Customer Strategy and Planning Conference.  The headline; ‘Bridging the Gap’, almost had a dual meaning, along with the twitter hashtag #roadtobrighton, as, just before the start of the Professional Planning … Continue reading →

Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Employee Engagement, Homeworking, Performance, Resource Planning Industry, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Customer Experience Excellence

Posted on 25/09/2012 by

Last Friday, Douglas Jackson Consultants attended the Customer Experience Awards, for a day of judging, dinner and award presentations.  The venue for the event was The Grand Connaught Rooms, which offered an excellent venue to celebrate customer experience excellence.

Posted in Awards, Best Practice, Candidates, Clients, Contact Centre Industry, Customer Experience, Customer Service Industry, Motivation | Tagged , , , , , | 4 Comments

Customer Service Training Awards

Posted on 12/07/2012 by

Last week TeamDJ attended the Customer Service Training Awards Dinner and Presentations hosted by Don Hales and Anne-Marie Lose of the Customer Service Training Network at the Radisson Blu,  Heathrow.

Posted in Awards, Contact Centre Industry, Customer Service Industry, Training | Tagged , , , , | 2 Comments

Customer Contact Planning Innovation Conference and Awards

Posted on 25/04/2012 by

Some of #TeamDJ are just returning back to the office after a fantastic and very busy few days at the Customer Contact Planning Conference.  The event was bigger than ever this year with over 600 delegates in attendance with a … Continue reading →

Posted in Awards, Best Practice, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Resource Planning Industry | Tagged , , , , , , , , , , | Leave a comment