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Category Archives: Employee Engagement
The Missing Link to Employee Engagement
In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy; ‘Businesses that have an employee, customer-centric approach … Continue reading
Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, Customer Strategy, Douglas Jackson, Employee Engagement, Employees, Performance, Personal Development, Recruitment
Tagged Anna Denning, Candidate Experience, Customer Experience ROI, Customer Experience Strategy, Douglas Jackson, douglas jackson recruitment, Employee engagement, engaged employees, recruitment consultant candidate experience
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New Horizons at Douglas Jackson
After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite. The Suite … Continue reading
Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools
Tagged Behavioural Profiling, BI/MI Recruitment Consultants, CRM recruitment consultants, Customer Success Recruitment, Douglas Jackson, Douglas Jackson Executive Search Consultants, Douglas JAckson Recruitment Consutlants, Douglas Jackson Search, Douglas Jackson UK Recruitment, Garrick Suite, Head of Analytics Recruitment, Head of Continuous Improvement Recruitment, Head of Insight Recruitment, Head of Programmes Recruitment, Head of Strategy recruitment, Head of Transofrmation Recruitment, Job Analysis Tools, Lichfield, Lichfield Cathedral, London Recruitment, New Hire Retention, Project Manager Recruitment Consutlants
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Self Management – Are You Ready to Start Firing?
You’re Fired! Not words anyone would like to hear, however words fans of the Apprentice will know well. There is much talk about being fired this week, with the sudden departure of James Comey, FBI Director, at the hands of … Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Business Planning, Employee Engagement, Employees, Hiring, Performance, Self-Management, Talent Acquisition, Talent Management
Tagged customer engagement, customer engagement conference, Donald Trump, Douglas Jackson, employee culture, Employee engagement, firing employees, Forbes, hiring, Hiring behaviours, James Comey, John Simpson CEO timpsons, Little Miss, Miss Late, money back guarantee recruitment, Mr Gurmpy, Mr Men, Netflix, Netflix hires great people, Patty mcCord Netflix, recruitment, Self-Management, Successful hiring, Timpson, You're fired
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Are Your Leaders Hiring the Right Person?
How confident are you, or your leaders, when it comes to hiring the right person for your business? Following a recent business survey, The Recruiting Times found that 55% of business leaders believe their lack of recruitment credentials, process, or … Continue reading
Posted in Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, Contact Centre Industry, Douglas Jackson, Employee Engagement, Executive Search, Hiring, Interviews, Leadership, Recruitment Agency, Retained Recruitment, Retained Search, Retention, Social Recruitment
Tagged Assessing the right candidate, Behavioural profiling recruitment tools, Best Recruitment solutions, Better Hiring, Better retention of new hires, douglas jackson recruitment, Douglas Jackson Search, Executive Search for Customer Experience, Executive Search for Customer Operations, Executive Search for Customer Service, Executive Search Tools, hiring better people, How to hire the right person, Mcquaig behavioural profiling, psychometric job evaluation, Recruitment Agency, recruitment assessment tools, Recruitment tools
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Hire More Successful Leaders Who Stay Longer
Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading
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20/09/2016
Tagged Candidate Video Assessments, Chief Customer Officer Recruitment, Comprehensive Candidate Introductions, Customer Experience Director Recruitment, Customer Insight Director Recruitment, Customer Service Director Recruitment, Customer Strategy Director Recruitment, Cutting Edge behavioural Testing, Douglas Jackson, Douglas Jackson Executive Search, douglas jackson recruitment, Douglas Jackson Search, Executive Retained Recruitment, Executive Search Tool, Head of Customer Contact Recruitment, Head of Customer Experience Recruitment, Head of Customer Insight Recruitment, Head of Customer Service Recruitment, Hiring Competent Managers, Hiring Leaders who stay longer, Recruitment Testing, Successful hiring
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The Customer, The C-Suite and The ?
Earlier this year in the Gartner Executive Survey CEO’s put customer service as the most important priority after growth. “The big rise of explicit mentions of the word “customer” was very noticeable in the results of this year’s survey,” Mark … Continue reading
Posted in Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Employee Engagement, Employees, Growth of Customer Experience, Leadership, multi channel customer experience
Tagged C-suite and Customer Service, CEO's put customer service as the most important priority after growth, Chief Customer Officer, Chief Employee Officer, Customer Experience, Customer Experience is designed and developed by people., Customer Service Director, DEFAQTO RESEARCH, Douglas Jackson Customer Experience Recrutiment, Employee engagement to deliver better customer service, Gartner, Good Leadership, Head of Customer Service, Ian Golding, Leadership Recruitment, Leadership that delivers better customer experience
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Winning with Customer Experience 2016
A few weeks ago I headed to London to attend the Winning with Customer Experience conference. On arriving at the American Square Conference Centre the venue was impressive and I was greeted with a smile and guided to the conference, just in … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, Douglas Jackson, Employee Engagement, multi channel customer experience
Tagged American Square Conference Centre, Bristol and Wessex Water, Contact Centre, Cranfield University, Customer Experience, customer experience awards, Customer Service, Direct Line, Douglas Jackson, Employee engagement, Ericsson, Financial Services Customer Experience, Firstource, Insurance Customer Experience, LV, Nationwide Building Society, Northern Gas, Standard Life, Utilities Customer Experience, waitrose, Winning with Customer Experience, Winning with CX
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What Have You Done Today To Make You Feel Proud? – UKCX Awards 2014
Now in it’s 5th year and after out growing their previous venue The UK Customer Experience Awards took to the stage at the ExCeL London.
Posted in Awards, Best Practice, Customer Experience, Customer Strategy, Customers, Employee Engagement, Employees, Motivation
Tagged #ukcxawards, british gas. mcDonalds, CEX, Customer Experience, CX, CXi, excel london, gousto, graze, Heather Small, M People, northern gas networks, rbs, royal bank of scotland, UK Customer Experience Awards
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Customer Strategy and Planning – ‘Bridging the Gap’
April 2014 and TeamDJ head to Brighton for this year’s Customer Strategy and Planning Conference. The headline; ‘Bridging the Gap’, almost had a dual meaning, along with the twitter hashtag #roadtobrighton, as, just before the start of the Professional Planning … Continue reading
Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Service Industry, Customer Strategy, Douglas Jackson, Employee Engagement, Homeworking, Performance, Resource Planning Industry, Talent Management
Tagged Arise Homeworking, Awards, Best Practice in Contact Centre, brighton, Call Centre Best Practice, Call Centre Development, Capital One, Contact Centre, Contact Centre Awards, customer engagement, Customer Strategy, Darren Lawrenson, Employee engagement, Innovation, LV, Neopost, PPF Heroes, PPFCONF, Professional Planning Forum, Resource Planning, Richard Sedley, Santander, Seren, Speech Analytics, UPC, WebhelpUK
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How to Recruit and Retain the Best Talent – Part Two, Retention
Following on from our earlier post How to Recruit and Retain the Best Talent – Recruitment, we follow Recruitment with Retention: According to the Sunday Times, the first Monday back to work after new year’s day, is the most popular day of … Continue reading
Posted in Clients, Contact Centre Industry, Employee Engagement, Employees, Hiring, Retention, Talent Acquisition
Tagged Attrition, Employee engagement, employee retention, how to retain talent, recruitment, Recruitment Strategy, Retention, Retention tips, retentionstrategies, Reward Recognition
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Employee Engagement – Episode 2 ‘The Prequel’
For our Guest Blog this week we are delighted to welcome back Karen Wenborn, Customer Experience Evangelist and a real advocate for Employee Engagement. Karen’s previous Guest Blog was one of the most read and searched Douglas Jackson articles in … Continue reading
Posted in Candidate Experience, Contact Centre Industry, Employee Engagement, Leadership, Recruitment, Talent Management
Tagged Candidate Experience, Customer Experience, EE, Employee engagement, Inducting new employees, Onboarding new employees, Recruiting Great Candidates, Recruitment Experience, Successful hiring, successful induction programmes, Successful Recruitment, successful recruitment process
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5 Key Steps to Delivering a Good Customer Service
This seems like such a simple question, after all, it is what each and every one of us who work with, or within Customer Service talk about and strive for each and every day. We asked our valued network and … Continue reading
Employee Engagement – Are your employees engaged?
Our Guest Blog this week comes courtesy of Karen Wenborn. Karen is an expert customer experience professional with a passion for embedding the voice of the customer at the heart of an organisation and managing change through people, demonstrating and delivering high … Continue reading
