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- How to devise an effective video strategy buff.ly/2wauY0Y from @MarketingWeekEd 6 hours ago
- This is an opportunity for a highly successful Portfolio Manager to join an exciting well-established organisation,… twitter.com/i/web/status/8… 10 hours ago
- I have an urgent requirement for an Interim Night Shift Operations Manager to join a well known organisation in the… twitter.com/i/web/status/8… 11 hours ago
- The Brilliant Career Advice from Deloitte's CEO in One Sentence buff.ly/2vXADXx 1 day ago
- My client is looking for a Business Analyst to support Business Change in Berkshire https://t.co/n7gIxtCSl1 2 days ago
Tag Archives: Douglas Jackson
Self Management – Are You Ready to Start Firing?
You’re Fired! Not words anyone would like to hear, however words fans of the Apprentice will know well. There is much talk about being fired this week, with the sudden departure of James Comey, FBI Director, at the hands of … Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Business Planning, Employee Engagement, Employees, Hiring, Performance, Self-Management, Talent Acquisition, Talent Management
Tagged customer engagement, customer engagement conference, Donald Trump, Douglas Jackson, employee culture, Employee engagement, firing employees, Forbes, hiring, Hiring behaviours, James Comey, John Simpson CEO timpsons, Little Miss, Miss Late, money back guarantee recruitment, Mr Gurmpy, Mr Men, Netflix, Netflix hires great people, Patty mcCord Netflix, recruitment, Self-Management, Successful hiring, Timpson, You're fired
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Here’s to the next 10!
10 years ago Douglas Jackson was born, what a ride it has been. We are so proud of the growth and development of the business, over what has been a challenging economic backdrop and a constantly changing customer landscape.
Posted in Analytics Recruitment, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Executive Search, Growth of Customer Experience, multi channel customer experience, Recruitment, Recruitment Agency, Retained Recruitment, Retained Search, Social Recruitment, Video Recruitment Tools
Tagged Chief Customer Officer Executive Search, Chief Customer Officer Recruiter, Contact Centre Director Executive Search, Customer Experience Director Recruiter, Customer Experience Executive Search, Customer Service Director Recruiter, Customer Service Executive Search, Customer Service REcruiter, Douglas Jackson, Douglas Jackson 10 years, douglas jackson recruitment, Established Recruitment Consultants, Professional Recruitment Consultant
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Have You Turned for Customer Experience?
Did anyone watch The Voice debut on ITV this weekend? Don’t worry if talent shows and reality TV is not for you, as this is not an article about those, Will.i.am, or Tom Jones, but about Domino’s Pizza and the rise … Continue reading
Posted in Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Digital Experience, Executive Search, multi channel customer experience, Recruitment, Retained Recruitment
Tagged Challenger Brands, Customer Engagement Summit, Customer Experience, Disruptive Brands, Domino's Pizza, Douglas Jackson, Douglas Jackson Search, executive search, ITV, Mcorpcx, Recruitment Consultants, The Voice, Tom Jones, Will.i.am
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UK Digital Experience Awards 2016
I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount of time and effort that is put in to, not only the entries and … Continue reading
Posted in Awards, banking, Contact Centre Industry, Customer Experience, Customer Experience ROI, Digital, Digital Experience, Douglas Jackson, financial services
Tagged Awards International, Digital Innovation, don hales, Douglas Jackson, Gate One, Hannah-Louise Cox, Nationwide Building Society, Riverbank Plaza, Shop Direct Group, Teviot Creative Ltd, UK Digital Experience Awards, Wealthify.com, Webhelp
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Does Customer Experience Drive Revenue Growth?
Does Customer Experience Drive Revenue Growth? According to the Forrester’s report ‘Customer Experience Drives Revenue Growth, 2016’, yes it does!
Posted in Continuous Improvement, Customer Experience, Customer Experience ROI, Customer Strategy, Customers, Digital Experience, Douglas Jackson, Growth of Customer Experience, multi channel customer experience
Tagged amazon, Argos, Customer Experience, Customer Experience Drives Revenue Growth in 2016, Customer Experience Recruitment, Customer Experience ROI, Customer Experience Strategy, Customer Strategy Recrutiment, Douglas Jackson, Fixed Term Interim Resource Recruitment, Forresters, Hannah-Louise Cox, Retail Customer Experience, Revenue Growth
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Hire More Successful Leaders Who Stay Longer
Hire Happier, more Successful Leaders Who Stay Longer with Douglas Jackson Search – Retained recruitment solution. Continue reading
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20/09/2016
Tagged Candidate Video Assessments, Chief Customer Officer Recruitment, Comprehensive Candidate Introductions, Customer Experience Director Recruitment, Customer Insight Director Recruitment, Customer Service Director Recruitment, Customer Strategy Director Recruitment, Cutting Edge behavioural Testing, Douglas Jackson, Douglas Jackson Executive Search, douglas jackson recruitment, Douglas Jackson Search, Executive Retained Recruitment, Executive Search Tool, Head of Customer Contact Recruitment, Head of Customer Experience Recruitment, Head of Customer Insight Recruitment, Head of Customer Service Recruitment, Hiring Competent Managers, Hiring Leaders who stay longer, Recruitment Testing, Successful hiring
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Customer Strategy & Planning 2016 – All The World’s a Stage
This year, Customer Strategy and Planning headed to Stratford-upon-Avon on the weekend of the 400th anniversary of William Shakespeare’s death, so the conference was full of inspiration and quotes from one of our greatest ever writers. This year’s conference ‘Breakthrough … Continue reading
Posted in Analytics Recruitment, Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Strategy, Customers, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Performance, Resource Planning Industry
Tagged Analytics, Autoglass, back to basics, Co-operative banking, Customer Experience, customer service simplicity, Customer Strategy and Planning 2016, dimension data, direct line group, Douglas Jackson, EE, Geoban, Innovation, Intercall, Luke Sykwalker, Motability, North East Ambulance Service, Red Funnell, Resource Planning, RS Components, RSA, Severn Trent Water, Shakespeare 400, Star Wars, Stratford Upon Avon, The Forum, The Method, voice of the Customer
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Winning with Customer Experience 2016
A few weeks ago I headed to London to attend the Winning with Customer Experience conference. On arriving at the American Square Conference Centre the venue was impressive and I was greeted with a smile and guided to the conference, just in … Continue reading
Posted in Awards, Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, Douglas Jackson, Employee Engagement, multi channel customer experience
Tagged American Square Conference Centre, Bristol and Wessex Water, Contact Centre, Cranfield University, Customer Experience, customer experience awards, Customer Service, Direct Line, Douglas Jackson, Employee engagement, Ericsson, Financial Services Customer Experience, Firstource, Insurance Customer Experience, LV, Nationwide Building Society, Northern Gas, Standard Life, Utilities Customer Experience, waitrose, Winning with Customer Experience, Winning with CX
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We Can’t Live Without Them so Why Do We Hate Them So?
Mobile Phones, Broadband, TV and WIFI, we just can’t live without them. So why, oh why do we dislike our telecommunications, or network providers so little?
Posted in Best Practice, Contact Centre Industry, Customer Experience, customer service, Customer Service Industry, Customer Strategy, Growth of Customer Experience, multi channel customer experience, telecommunications
Tagged Apple, Best brands for customer service, BT, CSI Index, Customer Experience, Customer Satisfaction, Customer Service, Douglas Jackson, EE, First Direct, Google, Institute of Customer Services, Lovefilm, LV, Most Trusted brands, NAtionwide, Ovo Energy, Sainsburys, Sky, The Game of Thrones, TSB, Virgin Media, Vodafone, Walking Dead, Worst Customer Service
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Top Tips for a Successful Interview Preparation
This subject, alongside CV Advice, is where the team at Douglas Jackson spend a great deal of time, helping and supporting our customers (candidates) to prepare for that potentially, life changing meeting. Here we we share our Top-Tips for a Successful … Continue reading
Posted in Best Practice, Contact Centre Industry, Customer Experience, Customer Service Industry, Douglas Jackson, Interviews, Jobs, Recruitment, Resource Planning Industry
Tagged Douglas Jackson, Interview Advice, interview preparation, Interview Questions, Interview Research, Interview Testing, Interview Tips, Preparation for Interview, Pschometric Testing, Top Tips for Interview
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My Experience – Judging the UK Financial Experience Awards 2015
As a specialist executive recruiter in the customer experience space, and experienced Digital Experience Awards judge, I thought that it would be really beneficial for me to get involved in the first of the Financial Services Experience Awards. I took … Continue reading
Posted in Awards, Best Practice, Customer Experience, customer service, financial services
Tagged #ukfxa, #ukfxawards, Awards, Banking Customer Experience, Customer Experience, Customer Service Recruitment in Banking, CX, Digital Experience, Direct Line, Douglas Jackson, DX, Financial Services Customer Experience, FXA, Hannah-Louise Cox, Nationwide Building Society, UK financial Experience Awards, Virgin Money, Zuto
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The Forum – Customer Strategy & Planning Conference – Changing Gear.
This week, some of TeamDJ headed up to Newcastle for the Customer Strategy and Planning Conference. The event opened with some light-hearted, North East linguistic training from the Forum’s adopted ‘Geordie’ Chris Rainsforth. The 400+ strong delegates were able to successfully … Continue reading
Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, Digital Experience, Douglas Jackson
Tagged #forumconf, Argos, Awards, British Gas, CEX, Contact Centre, Contact Centre Analytics, Customer Contact Planning, Customer Experinece, Customer Strategy, Digital Experience, Douglas Jackson, DX, Employee engagement, Essex and Suggolk Water, Hughes Insurance, Innovation Awards, James Leach, LV, Motability, multichannel, NE Ambulance, omni channel, Resource Planning, Response, self help, Self-Serve, The Forum, The Forum online, Ulster University
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