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- Our friends at @callcentrehelp have some great podcasts, including this one from @Jo_h4p Podcast – Top Contact Cent… twitter.com/i/web/status/1… 1 day ago
- One of the biggest challenges to organisations, is attracting the individuals we need to deliver the future workfor… twitter.com/i/web/status/1… 2 days ago
- Attracting and Retaining The Skills For The Future. …uglasjacksonrecruitment.wordpress.com/2020/01/24/att… https://t.co/mzAbcLzBOK 2 days ago
- My client is looking for a Customer Insight Manager to mentor a specialist analytics team that will produce actiona… twitter.com/i/web/status/1… 2 days ago
- Bain & Co reports that “companies with superior CX grew revenue five times faster on average than their competitors… twitter.com/i/web/status/1… 2 days ago
Category Archives: Candidates
Attracting and Retaining The Skills For The Future.
I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the perception vs the reality of the pace of change, given that voice is still … Continue reading
Posted in Best Practice, Candidate Experience, Candidates, Career Development, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Customer Service Industry, Recruitment, Retention, Talent Acquisition, Talent Management
Tagged Attracting and retaining the skills for the future, Authentic CEO, CEO, Contact Centre, Contact Centre Future Leaders, Customer Experience, Customer Service, Douglas Jackson, Ethical, Future CEO, Future skills for customer contact, Raconteur, recruit good contact centre people, skills for the future, Talent Acquisition, Talent attraction, Talent retention, Worforce, Workers of the future, Workers Voice
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Stability In a Changing Market
Well, we are hours away from yet another time in our economic climate whereby decisions of our country are going to be remembered in history. Whatever your opinions on what has happened, is happening, or about to happen, there is … Continue reading
Posted in Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Employee Engagement, multi channel customer experience, Recruitment, Recruitment Agency, Talent Acquisition, Talent Management
Tagged douglas jackson recruitment, Effective Recruitment, effective talent acquisition, executive search, general election, Hannah-Louise Cox, political landscape, recruitment change, Recruitment Consultant, stability in an uncertain market, Talent Acquisition, trust
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New Horizons at Douglas Jackson
After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite. The Suite … Continue reading
Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools
Tagged Behavioural Profiling, BI/MI Recruitment Consultants, CRM recruitment consultants, Customer Success Recruitment, Douglas Jackson, Douglas Jackson Executive Search Consultants, Douglas JAckson Recruitment Consutlants, Douglas Jackson Search, Douglas Jackson UK Recruitment, Garrick Suite, Head of Analytics Recruitment, Head of Continuous Improvement Recruitment, Head of Insight Recruitment, Head of Programmes Recruitment, Head of Strategy recruitment, Head of Transofrmation Recruitment, Job Analysis Tools, Lichfield, Lichfield Cathedral, London Recruitment, New Hire Retention, Project Manager Recruitment Consutlants
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Reach for the Stars
It is a big space theme this week; with the release of Star Wars, the Force Awakens and the first ‘official’ British Astronaut, Major Tim Peake to blast off to the International Space Station. Over 40 years ago, I doubt Tim Peake’s … Continue reading
Posted in Best Practice, Candidates, Career Development, Interviews, Motivation, Personal Development
Tagged Astronaut, Bruce Almighty, Give me a Sign, International Space Station, Major Tim Peake, Motivation, Opportunity, Reach for the Stars, Star Wars the Force Awakens, The Independent, Zig Ziglar Quote
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The Year of The Candidate
We celebrate the start of the Chinese New Year and the Year of the Horse; ‘The spirit of which is recognized to be the Chinese people’s ethos – making unremitting efforts to improve themselves, whilst being energetic, bright, warm-hearted, intelligent … Continue reading
Posted in Best Practice, Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Executive Search, Recruitment, Recruitment Agency, Social Recruitment
Tagged Candidate Experience, Choosing a recruiter, Douglas Jackson, Good REcruitment practice, job search, Recruiters, recruiting experience, recruitment, what recruitment consultant should I choose
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Thinking About Relocating Your Contact Centre Career? Part 2
Following on from our earlier blog post Thinking About Relocating You Career to Exotic Shores which featured some tips, experiences and advice from some Contact Centre Managers and Leaders, who have relocated their lives and careers to India, South Africa … Continue reading
Posted in Candidates, Career Development, Contact Centre Industry, Leadership, Offshore, Personal Development
Tagged Call Centre Careers, Career Development, Contact Centre Careers, Job Opportunities Offshore, Jobs Opportunities, Offshore Careers, Philippines Jobs Opportunities, Relocating your Career Offshore
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Thinking about relocating your career to exotic shores?
Have you thought about taking your contact centre career offshore and living life as an expat? With the continued growth and development of offshore contact centre locations, Douglas Jackson are being asked to partner with many more UK organisations and … Continue reading
Posted in Candidates, Career Development, Contact Centre Industry, Offshore, Personal Development, Recruitment
Tagged call centre directors, call centre jobs, contact centre jobs, contact centre management, expat jobs, india, malta, offshore contact centre, Offshore jobs, opportunities offshore, relationship managers, south africa
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Resource Planning – Tips to Develop Your Career
Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something akin to dabbling in the dark arts, Resource Planning has now established itself as … Continue reading
Posted in Best Practice, Candidates, Clients, Contact Centre Industry, Personal Development, Resource Planning Industry
Tagged Career Development, Career Progression, Contact Centre Planning, Customer Contact Planning, Head of Resource Planning, Personal development, Professional Planning, Resource Planning, Resource Planning Analyst, Resource Planning Leader, Resource Planning Manager
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Customer Experience Excellence
Last Friday, Douglas Jackson Consultants attended the Customer Experience Awards, for a day of judging, dinner and award presentations. The venue for the event was The Grand Connaught Rooms, which offered an excellent venue to celebrate customer experience excellence.
Our Greatest Team
What a few weeks! Here at DJHQ, we have been blown away by what has been a truly fantastic London 2012 Olympic experience, it has been emotional, inspiring and helped make us feel even more proud to be British. Well … Continue reading
How to Improve Your Interview Performance
We read an interesting article this week from Recruitment International on how the modesty of British jobseekers might be hindering their ability to sell themselves at interview, with research showing that 92 per cent of UK jobseekers aren’t confident talking … Continue reading
Contact Centre Homeworking
In the second of our guest blogs we would like to welcome to the stage Gillian Bell – Gillian is presently a Management Consultant with At Home Customer Contacts, a business which focusses on home-sourcing across the UK and US … Continue reading
Posted in Candidates, Contact Centre Industry, Customer Service Industry, Hiring, Homeworking, Recruitment
Tagged Call Centre Advisor, Call Centre Agents, Call Centre Homeworkers, Call Centre Resourcing, Conference, Contact Centre Homeworkers, Contact Centre Resourcing, Customer Service Homeworking, Homeworkers, Homeworking, Homeworking event, Resource solutions
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Contact Centres – The Future Leaders training ground
Given the number of headlines surrounding redundancies, unemployment and job shortages, a discussion ensued at DJHQ about opportunities and careers in general and how each of us have developed our careers based upon the opportunities available to us, which admittedly, were … Continue reading
Posted in Candidates, Contact Centre Industry, Customer Service Industry, Leadership, Recruitment
Tagged Call Centre Agent, Call Centre Careers, Call Centre Development, Call Centre Director, Call Centre Manager, Call Centre Opportunities, Call Centre Promotions, Career Development, Career Progression, Contact Centre Careers, Contact Centre Development, Customer Service Advisor, Customer Service Development, Promotions, Training
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Creating a Winning Culture
For the first of the Douglas Jackson Guest Blogs we are delighted to welcome to the stage Jason Wright; Jason is a Senior Leadership professional presently working in the Contact Centre industry for a FTSE 100 company. Jason has many years’ experience as … Continue reading
