Category Archives: Candidates

New Horizons at Douglas Jackson

After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite.  The Suite … Continue reading

Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Reach for the Stars

It is a big space theme this week; with the release of Star Wars, the Force Awakens and the first ‘official’ British Astronaut, Major Tim Peake to blast off to the International Space Station.  Over 40 years ago, I doubt Tim Peake’s … Continue reading

Posted in Best Practice, Candidates, Career Development, Interviews, Motivation, Personal Development | Tagged , , , , , , , , , , | Leave a comment

Sorry We Can’t Hire You – Wrong Industry!

Sorry We Can’t Hire You – Wrong Industry! Why transferable skills regardless of industry could be useful in your search for top talent across planning, analytics and data. Continue reading

Posted in Business Planning, Candidate Experience, Candidates, Clients, Contact Centre Industry, Customer Contact, CV's, Douglas Jackson, Hiring, Jobs, Recruitment | Tagged , , , , , , , , , , , , , , | Leave a comment

The Year of The Candidate

  We celebrate the start of the Chinese New Year and the Year of the Horse; ‘The spirit of which is recognized to be the Chinese people’s ethos – making unremitting efforts to improve themselves, whilst being energetic, bright, warm-hearted, intelligent … Continue reading

Posted in Best Practice, Candidate Experience, Candidates, Contact Centre Industry, Douglas Jackson, Executive Search, Recruitment, Recruitment Agency, Social Recruitment | Tagged , , , , , , , , | 4 Comments

Thinking About Relocating Your Contact Centre Career? Part 2

Following on from our earlier blog post Thinking About Relocating You Career to Exotic Shores which featured some tips, experiences and advice from some Contact Centre Managers and Leaders, who have relocated their lives and careers to India, South Africa … Continue reading

Posted in Candidates, Career Development, Contact Centre Industry, Leadership, Offshore, Personal Development | Tagged , , , , , , , | Leave a comment

Thinking about relocating your career to exotic shores?

Have you thought about taking your contact centre career offshore and living life as an expat?  With the continued growth and development of offshore contact centre locations, Douglas Jackson are being asked to partner with many more UK organisations and … Continue reading

Posted in Candidates, Career Development, Contact Centre Industry, Offshore, Personal Development, Recruitment | Tagged , , , , , , , , , , , | 2 Comments

Resource Planning – Tips to Develop Your Career

Here at Douglas Jackson we have seen a great deal of change across Resource Planning over the last few years; What was once seen as something akin to dabbling in the dark arts, Resource Planning has now established itself as … Continue reading

Posted in Best Practice, Candidates, Clients, Contact Centre Industry, Personal Development, Resource Planning Industry | Tagged , , , , , , , , , , | Leave a comment

Customer Experience Excellence

Last Friday, Douglas Jackson Consultants attended the Customer Experience Awards, for a day of judging, dinner and award presentations.  The venue for the event was The Grand Connaught Rooms, which offered an excellent venue to celebrate customer experience excellence.

Posted in Awards, Best Practice, Candidates, Clients, Contact Centre Industry, Customer Experience, Customer Service Industry, Motivation | Tagged , , , , , | 4 Comments

Our Greatest Team

What a few weeks!  Here at DJHQ, we have been blown away by what has been a truly fantastic London 2012 Olympic experience, it has been emotional, inspiring and helped make us feel even more proud to be British. Well … Continue reading

Posted in Candidates, Clients, Customer Experience, Customer Service Industry, Motivation, Performance, Personal Development | Tagged , , , , , , | 1 Comment

How to Improve Your Interview Performance

We read an interesting article this week from Recruitment International on how the modesty of British jobseekers might be hindering their ability to sell themselves at interview, with research showing that 92 per cent of  UK jobseekers aren’t confident talking … Continue reading

Posted in Candidates, Contact Centre Industry, Interviews, Performance, Personal Development, Recruitment, Training | Tagged , , , , , | 3 Comments

Contact Centre Homeworking

In the second of our guest blogs we would like to welcome to the stage Gillian Bell – Gillian is presently a Management Consultant with At Home Customer Contacts, a business which focusses on home-sourcing across the UK and US … Continue reading

Posted in Candidates, Contact Centre Industry, Customer Service Industry, Hiring, Homeworking, Recruitment | Tagged , , , , , , , , , , , | Leave a comment

Contact Centres – The Future Leaders training ground

Given the number of headlines surrounding redundancies, unemployment and job shortages, a discussion ensued at DJHQ about opportunities and careers in general and how each of us have developed our careers based upon the opportunities available to us, which admittedly, were … Continue reading

Posted in Candidates, Contact Centre Industry, Customer Service Industry, Leadership, Recruitment | Tagged , , , , , , , , , , , , , , | 2 Comments

Creating a Winning Culture

For the first of the Douglas Jackson Guest Blogs we are delighted to welcome to the stage Jason Wright; Jason is a Senior Leadership professional presently working in the Contact Centre industry for a FTSE 100 company.  Jason has many years’ experience as … Continue reading

Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Leadership | Tagged , , , , , , | 3 Comments

Great Interview Presentation & Preparation

In our role of recruiting Executive & Managerial appointments for the Call Centre and Customer Service industry, the consultants at Douglas Jackson are lucky enough to work with and represent some really talented and inspiring people, teams and departments.

Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Customers, Douglas Jackson, Hiring, Interviews, Leadership, Recruitment | Tagged , , , , , , , , | 1 Comment

Douglas Jackson – off to the North Pole!

Actually, it is not really us that will be embarking on an extraordinary expedition but the adventurous Customer Experience and Change Consultant, from BlueDucks Consulting, Geoff Major. Geoff will be braving polar bears, thin ice and temperatures of -35°C on … Continue reading

Posted in Candidates, Clients, Contact Centre Industry, Customer Service Industry, Douglas Jackson | Tagged , , , , , , | 3 Comments