Customer Experience Excellence

Last Friday, Douglas Jackson Consultants attended the Customer Experience Awards, for a day of judging, dinner and award presentations.  The venue for the event was The Grand Connaught Rooms, which offered an excellent venue to celebrate customer experience excellence.

The event was a real showcase for Customer Experience and it was so nice to see such a mix of organisations and industries present, which included;  Karaoke, Investments, Pizza, Phones, Themed Attractions, Golf, Groceries, Washing Machines, Banking, Loans, Logistics, Recruitment, Outsourcing, Assessment Tools, Food Services, Manufacturing Consultancy, Technology, Insurance, Utilities, Facilities Management, Legal Services, Not for Profits, Housing, Accountancy, Travel and Transport. It was great to see so many people showing their real commitment across markets to improving Customer Experience.

We and many of the other judges we spoke with on Friday stated that there were so many great ideas, enthusiastic people and fantastic results being achieved by so many of you, that once again, it was a truly inspiring occasion and was summed up extremely well by a tweet from Marcio, which emphasises just how important each person is in making a great and lasting customer experience:

Well done to all the entries and finalists!

So to the awards: There seemed be more award categories than ever at this year awards, which created a high level of anticipation, full to the brim conference room and excited noise and cheer (from a large proportion of the tables),  for the awards nominations and presentations, which all added to a great atmosphere.  The event was hosted by Marianne Page who did a great job and the awards were presented throughout what was an excellent lunch menu.

The winners were:

The Customer Experience of the Year Award went to Amicus Horizon/Response

Business to Business Group 1 – Restaurant Associates

Business to Business Group 2 – Cougar Automation Limited

Contact Centre Large – Lebara Ltd

Contact Centre Small – Abel & Cole

Facilities Management & Utilities- Gemco Service

Financial Services Banking- Virgin Money

Financial Services – Investment/Insurance – Barclays

IT & Telecoms Group 1 – Rackspace

IT & Telecoms Group 2 – Lebara Ltd

Leisure & Retail – Warner Bros. Studio Tour London- The Making of Harry Potter

Professional Services – Fasttrac Solicitors

Public Sector and Not for Profit – Amicus Horizon/Response

Customer Experience Professional of the Year – Dawn Farmer, Liberata UK

Customer Experience Training Award Group 1 – Genesis Housing Association

Customer Experince Training Award Group 2 – Lebara Ltd

A very big CONGRATULATIONS to all the winners!

We also wanted to highlight the Lifetime Achievement Award who went to the highly respected and regarded Customer Service Guru, DON HALES – Well Done DON!  

Thank you to the Customer Experience Awards team for a great event! See you next year……

TeamDJ will also be at the Call Centre Expo next week so please do let us know if you will be there and would like to meet up with one of our consultants. We look forward to seeing you there!

You can contact Douglas Jackson via email: mail@douglas-jackson.com or Tel: 0845 620 9720

About Douglas Jackson Executive Search and Recruitment Consultants

Douglas Jackson are an Executive Search and specialist, independent Recruitment Consultancy who specialise in permanent and Executive Interim recruitment services for Executive, 'Head of' and Managerial level roles which help; Define your Customer Strategy. Design your Customer Experience. Develop your Customer Insight. Direct your Customer Contact. Deliver your Customer Service. Differentiate your business and brand. We recruit for Executive Level, Head of and Management positions which help design, develop and deliver more efficient and profitable Customer Strategy, Customer Contact, Customer Service and Customer Experience. We recruit for Director, Head of Department, Manager and skilled strategist, programme, transformation and analyst appointments across Customer Contact; Customer Service, Customer Strategy, Contact Centre, Call Centre, Customer Experience, Resource Planning, Insight and Analytics. We work in partnership with our customers across the UK and internationally, many of whom are FTSE 100, blue-Chip brands but also challenger and start-up organisations, to design develop, deliver and manage your Customer Contact strategy. Developing Best in Class and Award winning CX DX
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4 Responses to Customer Experience Excellence

  1. Kai Vanhala says:

    All i can say is wow for sure that person deserve that award,customer service and being professional is really a hard thing to do most of the people use to stress on that matter,in Finland country contact center are one of the professional in customer experience matter and most of them are really great on giving a info however i never heard yet some award for them.

    Like

    • Hello Kai, It sounds like Finland might need it’s own contact centre award programmes so that you and some of your colleagues can enter. There is a European Call Centre Awards Programme, maybe your team can look at that, or even create your own internal team recognition ideas to value those who deliver great service.

      Like

  2. Thanks for your great information, the contents are quiet interesting.I will be waiting for your next post.
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    Like

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