Category Archives: Awards

The Missing Link to Employee Engagement

In a world where customers and employees have an ever-growing number of platforms to discuss and rate your company, customer and employee experience must be at the forefront of every successful businesses strategy; ‘Businesses that have an employee, customer-centric approach … Continue reading

Posted in Awards, Best Practice, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, Customer Strategy, Douglas Jackson, Employee Engagement, Employees, Performance, Personal Development, Recruitment | Tagged , , , , , , , , | Leave a comment

Maximising Productivity with AI

Tuesday 15th May 2018 – A Great afternoon at the Brewery in London as Rebecca Lawrence and Kerry Gidziewicz attended the CCMA Seminar “Maximising Productivity with AI Solutions”, ahead of the evenings UK National Contact Centre Awards hosted by Ann-Marie … Continue reading

Posted in AI, Automated Customer Service, Awards, Best Practice, Chatbots, Contact Centre Industry, CRM, Customer Experience ROI, Customers, Data, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Robotics | Tagged , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Being Your Personal Best: Customer Strategy and Planning 2018

This week #TeamDJ were back in Harrogate, (who now have their very own Ivy restaurant for those foodies planning a trip), for the Customer Strategy and Planning Conference from The Forum. The Forum are now in their 19th year, in … Continue reading

Posted in AI, Analytics Recruitment, Automated Customer Service, Awards, Behavioural Assessment Tools, Best Practice, Business Planning, Candidate Experience, Contact Centre Industry, Customer Experience, Customer Experience ROI, customer insight, Employee Engagement, Leadership, Motivation, Resource Planning Industry, Robotics, Speech Analytics, Talent Management, Transformation/Change | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

European Contact Centre & Customer Service Awards ECCCSA’s 2017

Wow, what a scene, it truly was a spectacular sight as we entered the grand hall at the Battersea Evolution for the ECCCSA’s, European Contact Centre and Customer Service Awards.

Posted in Awards, Contact Centre Industry, Customer Contact, Customer Experience, Customer Service Industry, Customer Strategy, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Social Customer Service | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

UK Customer Experience Awards 2017

The UK Customer Experience Awards arrived at Wembley Stadium for this years judging and presentations. Although the venue and use of the executive boxes meant for the judges and finalists we were spread around this impressive stadium and ground and for … Continue reading

Posted in Awards, Contact Centre Industry, Continuous Improvement/Process Improvment, Customer Experience, Customer Experience ROI, Douglas Jackson, Employee Engagement, Employees, financial services, Growth of Customer Experience, Performance | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

‘Releasing Potential’ Customer Strategy and Planning 2017

It’s that time of year again and this year to Harrogate, home of the famous Betty’s Tea Rooms and Turkish Baths for the Customer Strategy and Planning conference from the Forum, held at the grandly named Majestic Hotel. Chris Rainsforth … Continue reading

Posted in Analytics, Analytics Recruitment, Awards, Best Practice, business intelligence, Business Planning, callcentrehelper, Contact Centre Industry, Customer Contact, Customer Strategy, Douglas Jackson, Resource Planning Industry, Robotics | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

UK Digital Experience Awards 2016

  I have judged at the UK Digital Experience Awards every year since it has started and I am still amazed each year with the amount of time and effort that is put in to, not only the entries and … Continue reading

Posted in Awards, banking, Contact Centre Industry, Customer Experience, Customer Experience ROI, Digital, Digital Experience, Douglas Jackson, financial services | Tagged , , , , , , , , , , , , | Leave a comment

UK Customer Experience Awards 2016

Last week we were back at the Park Plaza, Westminster Bridge for the 2016 UK Customer Experience Awards. With one of the best views from a hotel lobby in London,(in our opinion), this event just gets bigger each year, with … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, customer service, Customer Service Industry, Customer Strategy, Customers, Growth of Customer Experience, Leadership | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

CCMA Seminar and UK National Contact Centre Awards 2016

Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading

Posted in Analytics Recruitment, Automated Customer Service, Awards, Best Practice, business intelligence, Contact Centre Industry, Customer Contact, customer service, Customer Service Industry, Customers, Data, multi channel customer experience, Robotics, Social Customer Service, Speech Analytics | Tagged , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Customer Strategy & Planning 2016 – All The World’s a Stage

This year, Customer Strategy and Planning headed to Stratford-upon-Avon on the weekend of the 400th anniversary of William Shakespeare’s death, so the conference was full of inspiration and quotes from one of our greatest ever writers. This year’s conference ‘Breakthrough … Continue reading

Posted in Analytics Recruitment, Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Strategy, Customers, Digital Experience, Douglas Jackson, multi channel customer experience, omni-channel, Performance, Resource Planning Industry | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Winning with Customer Experience 2016

A few weeks ago I headed to London to attend the Winning with Customer Experience conference. On arriving at the American Square Conference Centre the venue was impressive and I was greeted with a smile and guided to the conference, just in … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, Douglas Jackson, Employee Engagement, multi channel customer experience | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

The Digital Experience Awards 2015

It was pleasure, as always, to be a part of this years’ Digital Experience Awards at the Riverbank Park Plaza, London, and to chair the judges’ panel for the ‘Best use of digital to improve customer experience’ category.

Posted in Awards, customer service, Customer Service Industry, Digital, Digital Experience, Douglas Jackson, omni-channel, Social Customer Service, social media, Training | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

UK Customer Experience Awards 2015

Last week we headed to London for the UK Customer Experience Awards. This year the event was held at the Park Plaza Hotel Westminster Bridge, which had some great views of London.  This one, of Big Ben was taken on … Continue reading

Posted in Awards, Best Practice, Contact Centre Industry, Customer Experience, Douglas Jackson | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

My Experience – Judging the UK Financial Experience Awards 2015

As a specialist executive recruiter in the customer experience space, and experienced Digital Experience Awards judge, I thought that it would be really beneficial for me to get involved in the first of the Financial Services Experience Awards. I took … Continue reading

Posted in Awards, Best Practice, Customer Experience, customer service, financial services | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

The Forum – Customer Strategy & Planning Conference – Changing Gear.

This week, some of TeamDJ headed up to Newcastle for the Customer Strategy and Planning Conference. The event opened with some light-hearted, North East linguistic training from the Forum’s adopted ‘Geordie’ Chris Rainsforth.  The 400+ strong delegates were able to successfully … Continue reading

Posted in Awards, Best Practice, Business Planning, Contact Centre Industry, Customer Contact, Customer Experience, Customer Experience ROI, Digital Experience, Douglas Jackson | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment