Douglas Jackson on Facebook
Douglas Jackson on Twitter
- 21 Reasons to trust Douglas Jackson with your next hire Reason 14: Quality We only ever do what is right for you… twitter.com/i/web/status/1… 13 hours ago
- This is a fantastic opportunity for someone with experience in the collections and debt recovery space to take resp… twitter.com/i/web/status/1… 6 days ago
- The skill or the will...Do your executive and senior leaders have the skills and the will? …uglasjacksonrecruitment.wordpress.com/2021/02/17/the… 1 week ago
- RT @MKAMichelle: I don't know about you but I do sometimes struggle to switch off and give myself a break and when I do I consider I should… 1 week ago
- RT @callcentrejobs1: I’m currently partnered with a scaling business who are looking to introduce a Customer Experience Manager to their gr… 1 week ago
Tag Archives: CEO
The UK National Contact Centre Conference 2020
This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated event, always a highlight in the calendar as we make our way to the … Continue reading
Posted in Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, customer service, Customer Service Industry, Customers, Data, Digital Experience, Homeworking, Leadership, Recruitment, Retail, Self-Management, Talent Acquisition, Virtual Recruitment
Tagged Aimie Chapple, Amy Cashman, Biometrics, Capita Customer Management, CCMA, CEO, CEO's put customer service as the most important priority after growth, Contact Centre Advisors, Contact Centre Insight, Customer Journeys, Douglas Jackson, Health, In Field Service, Insights, Jonathan Cowie COO, Kantar, Leigh Hopwood, Liam Smith, Martin Hill-Wilson, Mental Health, Michelle Ansell, Phil O'Sheil Operations Director ATOS, Phygital, Rank Group Director of Customer Services, remote recruitment, Research Director, Segment, Stephen Yap, Telefonica, Twilio, UK National Contact Centre Conference, Verizon, Virtual Recruitment, Vivid housing, Wellbeing
Leave a comment
Attracting and Retaining The Skills For The Future.
I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the perception vs the reality of the pace of change, given that voice is still … Continue reading
Posted in Best Practice, Candidate Experience, Candidates, Career Development, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Customer Service Industry, Recruitment, Retention, Talent Acquisition, Talent Management
Tagged Attracting and retaining the skills for the future, Authentic CEO, CEO, Contact Centre, Contact Centre Future Leaders, Customer Experience, Customer Service, Douglas Jackson, Ethical, Future CEO, Future skills for customer contact, Raconteur, recruit good contact centre people, skills for the future, Talent Acquisition, Talent attraction, Talent retention, Worforce, Workers of the future, Workers Voice
Leave a comment
