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- The Impact Room – Greg Reed, Board Director, Advisor and r …uglasjacksonrecruitment.wordpress.com/2021/05/06/the… 14 hours ago
- This is a newly created opportunity for a fast growth regulated business for a Complaints Manager - flexible locati… twitter.com/i/web/status/1… 16 hours ago
- This is an opportunity for an enthusiastic, driven sales professional to join this rapidly growing business in a se… twitter.com/i/web/status/1… 16 hours ago
- Reason 15 of "21 Reasons Why To TRUST Us With Your Next Senior Hire" PARTNERSHIP.....If you would like to find out… twitter.com/i/web/status/1… 17 hours ago
- We are partnered with a growing Utilities business in the West Midlands who are looking to hire a Head of Billing t… twitter.com/i/web/status/1… 18 hours ago
Tag Archives: CEO
The Impact Room – Greg Reed, Board Director, Advisor
Hear from Greg Reed, Board Director and Advisor, Award Winning and high achieving executive, a business leader with a proven track record of delivering transformation and growth in the Impact Room Continue reading
Posted in Awards, Best Practice, Board Careers, CEO, Developing Resilient Leaders, Douglas Jackson, Employee Engagement, Employees, Executive Search, Talent Acquisition, talent development, Talent Management, The Impact Room
Tagged Award Winning, Bank of New York, Board Advice, Board Advisor, Board Careers, Business Leadership, career advice, CEO, Greg Reed, growth, High achieving executive, High achieving talent, Homeserve, The Impact Room, transformation, wisdom
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The Impact Room – Jo Causon CEO Institute of Customer Service
We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Service in the Impact Room recently. Jo joined Hannah Louise Cox to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities. What … Continue reading
Posted in customer service, Customer Service Industry, Customer Strategy, Customers, Insight/Analytics, Leadership, The Impact Room
Tagged Analytics, Boardroom strategy, CEO, Customer Experience, Customer Service, Customer Service Insight, Douglas Jackson, Hannah Louise Cox, Institute of Customer Service, Jo Causon, The Impact Room
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What’s Next For Planning – Chief Planning Officer?
What’s Next For Planning – Chief Planning Officer? Continue reading
Posted in Analytics, Analytics Recruitment, Business Planning, Career Development, Customer Strategy, Data, Resource Planning Industry
Tagged boardroom, business conitnuity planning, Business Planning, CEO, chief data officer, Chief planning officer, operational support planning, Resource Planning
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The UK National Contact Centre Conference 2020
This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated event, always a highlight in the calendar as we make our way to the … Continue reading
Posted in Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, customer service, Customer Service Industry, Customers, Data, Digital Experience, Homeworking, Leadership, Recruitment, Retail, Self-Management, Talent Acquisition, Virtual Recruitment
Tagged Aimie Chapple, Amy Cashman, Biometrics, Capita Customer Management, CCMA, CEO, CEO's put customer service as the most important priority after growth, Contact Centre Advisors, Contact Centre Insight, Customer Journeys, Douglas Jackson, Health, In Field Service, Insights, Jonathan Cowie COO, Kantar, Leigh Hopwood, Liam Smith, Martin Hill-Wilson, Mental Health, Michelle Ansell, Phil O'Sheil Operations Director ATOS, Phygital, Rank Group Director of Customer Services, remote recruitment, Research Director, Segment, Stephen Yap, Telefonica, Twilio, UK National Contact Centre Conference, Verizon, Virtual Recruitment, Vivid housing, Wellbeing
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Attracting and Retaining The Skills For The Future.
I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the perception vs the reality of the pace of change, given that voice is still … Continue reading
Posted in Best Practice, Candidate Experience, Candidates, Career Development, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Customer Service Industry, Recruitment, Retention, Talent Acquisition, Talent Management
Tagged Attracting and retaining the skills for the future, Authentic CEO, CEO, Contact Centre, Contact Centre Future Leaders, Customer Experience, Customer Service, Douglas Jackson, Ethical, Future CEO, Future skills for customer contact, Raconteur, recruit good contact centre people, skills for the future, Talent Acquisition, Talent attraction, Talent retention, Worforce, Workers of the future, Workers Voice
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