Tag Archives: CEO

The Impact Room – Greg Reed, Board Director, Advisor

Hear from Greg Reed, Board Director and Advisor, Award Winning and high achieving executive, a business leader with a proven track record of delivering transformation and growth in the Impact Room Continue reading

Posted in Awards, Best Practice, Board Careers, CEO, Developing Resilient Leaders, Douglas Jackson, Employee Engagement, Employees, Executive Search, Talent Acquisition, talent development, Talent Management, The Impact Room | Tagged , , , , , , , , , , , , , , , | Leave a comment

The Impact Room – Jo Causon CEO Institute of Customer Service

We were delighted to see Jo Causon, Chief Executive Officer of Institute of Customer Service in the Impact Room recently. Jo joined Hannah Louise Cox to share some insight and thoughts about customer service, customer demands, ease of customer service, challenges, transparency, communications, opportunities. What … Continue reading

Posted in customer service, Customer Service Industry, Customer Strategy, Customers, Insight/Analytics, Leadership, The Impact Room | Tagged , , , , , , , , , , | Leave a comment

What’s Next For Planning – Chief Planning Officer?

What’s Next For Planning – Chief Planning Officer? Continue reading

Posted in Analytics, Analytics Recruitment, Business Planning, Career Development, Customer Strategy, Data, Resource Planning Industry | Tagged , , , , , , , | Leave a comment

The UK National Contact Centre Conference 2020

This week I had the pleasure of attending the UK National Contact Centre Conference with the CCMA. This is a long standing commitment and much anticipated event, always a highlight in the calendar as we make our way to the … Continue reading

Posted in Best Practice, Contact Centre Industry, Customer Contact, Customer Experience, customer insight, customer service, Customer Service Industry, Customers, Data, Digital Experience, Homeworking, Leadership, Recruitment, Retail, Self-Management, Talent Acquisition, Virtual Recruitment | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Attracting and Retaining The Skills For The Future.

I was at a recent event and talking to a Director of Customer Experience about the changing roles within the customer market, as well as the perception vs the reality of the pace of change, given that voice is still … Continue reading

Posted in Best Practice, Candidate Experience, Candidates, Career Development, Contact Centre Industry, Customer Contact, Customer Experience, customer service, Customer Service Industry, Recruitment, Retention, Talent Acquisition, Talent Management | Tagged , , , , , , , , , , , , , , , , , , , | Leave a comment