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- 21 Reasons to trust Douglas Jackson with your next hire. #7 Award winning. Recognised by the industry we serve.… twitter.com/i/web/status/1… 12 hours ago
- RT @MKAMichelle: Did you know we have three distinct recruitment practice areas. All with a market specialist consultant dedicated to yo… 1 day ago
- RT @MKAMichelle: We can see the light at the end of the tunnel, but as forward thinking CEOs COOs, CCOs, HR Directors and Customer led lead… 1 day ago
- RT @MKAMichelle: We all know that great leadership is fair leadership. We all know that organisations who thrive and succeed have leaders… 1 day ago
- If you are already a skilled MI Analyst with a good understanding of Business Processes and Contact Centre Metrics,… twitter.com/i/web/status/1… 1 day ago
Category Archives: business intelligence
Basketball, Burgers and Resilient Leadership.
What does basketball and burgers have to do with resilient leadership? Learn more in this short article. Continue reading
Posted in Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Contact Centre Industry, Customer Strategy, Customers, Diversity and Inclusion, Douglas Jackson, Employee Engagement, Employees, Executive Search, Leadership, Motivation, Recruitment, Self-Management, Talent Acquisition, Talent Management
Tagged amazon, Basketball, Burgers, Creating a great team, determination, Douglas Jackson, Douglas Jackson Recruitment Blog, executive search, goals success, How to hire great leaders, How to hire resilient leaders, leading a great team, Mcdonalds, Michael Jordan, Michelle Ansell, Netflix, persistance, Ray Kroc, resilience, Resilient Leaders, Resilient Leadership, The Founder, The Last Dance
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How Will Business Planning Change?
Over the last couple of weeks, I’ve had some interesting conversations with senior leaders particularly those operating in the planning space. Several conversations have been around Covid-19 and the impact it has had on their operations with lots of operations … Continue reading
Posted in Analytics, Analytics Recruitment, Best Practice, business intelligence, Business Planning, Contact Centre Industry, Continuous Improvement/Process Improvment, Homeworking, Resource Planning Industry
Tagged Absence Management, Cloud Technology, douglas jackson recruitment, field workforce planning, flexible working, Forecasting, Homeworkers, Homeworking, How will resource planning change, operational planning, Perry Fletcher, remote management, remote working, Resource Planning, resourcing, Scheduling, WFM, workforce management, Workforce Planning
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What Is the Best Method To Gain Customer Insight?
Since working for Douglas Jackson and recruiting experienced leaders and practitioners for the Customer Insight, Analytics, CRM and Product industry, I am now far more aware of each interaction I have with organisations, contact centres and other areas of my … Continue reading
Posted in Analytics, Analytics Recruitment, business intelligence, customer insight, Data, Insight/Analytics
Tagged Analytics Recruitment consultant, Anna Denning, CRM recruitment consultants, Customer analytics, Customer Data, Customer Feedback, customer insight, Customer Insight recruitment, Customer Insight Recruitment Consultants, Customer Surveys, Douglas Jackson, Insightful Data, Perry Fletcher, recruitment, Tripadvisor
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New Horizons at Douglas Jackson
After 10 years at our previous home and despite upgrading offices four times over the years, due to continued expansion, we have finally outgrown the Lichfield Business Village and have moved into our new home, The Garrick Suite. The Suite … Continue reading
Posted in business intelligence, Candidate Experience, Candidates, Career Development, Clients, Contact Centre Industry, Continuous Improvement, Continuous Improvement/Process Improvment, CRM, Customer Contact, Customer Experience, Customer Experience ROI, customer insight, Customer Service Industry, Customer Strategy, Customers, Data, Digital Experience, Douglas Jackson, Employee Engagement, Employees, Executive Search, Insight/Analytics, Jobs, omni-channel, Programmes/Projects, Recruitment Agency, Resource Planning Industry, Retained Recruitment, Retained Search, Social Recruitment, Talent Acquisition, Talent Management, Transformation/Change, Video Recruitment Tools
Tagged Behavioural Profiling, BI/MI Recruitment Consultants, CRM recruitment consultants, Customer Success Recruitment, Douglas Jackson, Douglas Jackson Executive Search Consultants, Douglas JAckson Recruitment Consutlants, Douglas Jackson Search, Douglas Jackson UK Recruitment, Garrick Suite, Head of Analytics Recruitment, Head of Continuous Improvement Recruitment, Head of Insight Recruitment, Head of Programmes Recruitment, Head of Strategy recruitment, Head of Transofrmation Recruitment, Job Analysis Tools, Lichfield, Lichfield Cathedral, London Recruitment, New Hire Retention, Project Manager Recruitment Consutlants
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‘Releasing Potential’ Customer Strategy and Planning 2017
It’s that time of year again and this year to Harrogate, home of the famous Betty’s Tea Rooms and Turkish Baths for the Customer Strategy and Planning conference from the Forum, held at the grandly named Majestic Hotel. Chris Rainsforth … Continue reading
Posted in Analytics, Analytics Recruitment, Awards, Best Practice, business intelligence, Business Planning, callcentrehelper, Contact Centre Industry, Customer Contact, Customer Strategy, Douglas Jackson, Resource Planning Industry, Robotics
Tagged Aegon, Albert Einstein, BT, Chris Rainsforth, Ember Services, FCA, Harrogate, HSBC, IFDS, Jonathan George, Legal and General, Mike Harvard, Nicola Callan, Phil Andrerson, Qstory, RAC, Richard Abdy., Shop Direct, Sky Bet, Staples, The English Spa, The Forum, The Majestic Hotel, Three Ireland, Uri Hasson
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It’s Magic – The National Data Analytics & Insight Conference
Last week we were back at The National Data, Analytics & Insight Conference 2016, hosted by The Forum, which, once again proved to be a great success. The Forum gave an overview of where our industry is right now which … Continue reading
Posted in Analytics, Analytics Recruitment, Behavioural Assessment Tools, Behavioural Profiling, Best Practice, business intelligence, Business Planning, Contact Centre Industry, customer insight, financial services, Interviews, Recruitment, Reporting, Resource Planning Industry
Tagged Analytics, Anglian Water, Business Analytics, Business Inteligence, Christmas Party, Customer Experience, customer insight, Customer Intelligence, Data, Data Analytics, Environment Agency, Geoban, Magic, Management Information, Myers Briggs, Presentation of Data, Quality, Reporting, Resource Planning, Royal Sun alliance, Sainsburys Bank, Stakeholder Interactions, The Forum
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CCMA Seminar and UK National Contact Centre Awards 2016
Last week we headed to the CCMA Quarterly Seminar and UK National Contact Centre Awards at The Brewery in London in London. The Seminar featured a number of speakers from across the industry; first up was Richard Kenny, Head of … Continue reading
Posted in Analytics Recruitment, Automated Customer Service, Awards, Best Practice, business intelligence, Contact Centre Industry, Customer Contact, customer service, Customer Service Industry, Customers, Data, multi channel customer experience, Robotics, Social Customer Service, Speech Analytics
Tagged Awards, Awards best practice, Call Centre Management Association, CCMA, Contact Centre Seminar, Customer analytics, Customer Automation, customer contact, Customer Experience, Customer First, customer insight, Customer Service, Customer Strategy, Digital Customer Service, Endsleigh Insurance, Homeserve, Plantronics, Richard Kenny, Robotics, Self-Serve, UK National Contact Centre Awards, Verint, WebhelpUK
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How Do We Better Recruit Resource Planners
How do we better recruit resource planner and analytical talent in a skill short market? Continue reading
Posted in Analytics Recruitment, business intelligence, Career Development, customer insight, Recruitment, Resource Planning Industry, Talent Acquisition, Talent Management
Tagged analytical recruitment, hiring, how to recruit effective resource planners, how to recruit talent, interview techniques, out dated recruitment, recruit business intelligencespecialists, recruitment, recruitment tips, Resource Planning, resource planning recruitment, resource planning talent, screening CV's, The Forum
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